The Sherwin-Williams Company
Customer Service Specialist - Full-time
The Sherwin-Williams Company, Steamboat Springs, Colorado, United States, 80487
Overview
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They promptly resolve customer concerns and ensure maximum client satisfaction while staying up-to-date with product features and maintaining high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store's sales goals. Full-time at Store #707328, located at: 405 Anglers Dr. Unit A, PMB 84, Steamboat Springs, CO 80487 The Company may review criminal history to protect the business, customers, staff, and the public. This position involves contact with customers (which may include minors), access to cash and payment methods, electronic equipment, personal information, store merchandise, and other items of value, and such access may be supervised or unsupervised.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition of assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales
Minimum Requirements
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment now or in the future Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, must have received at least a "meets expectations" rating on the most recent performance appraisal If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications
Have a valid, unrestricted Driver's License Have at least a High School diploma or GED Have at least one (1) year experience in delivery, retail, or customer service Have previous work experience selling paint and paint-related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language; Spanish preferred
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This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They promptly resolve customer concerns and ensure maximum client satisfaction while staying up-to-date with product features and maintaining high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store's sales goals. Full-time at Store #707328, located at: 405 Anglers Dr. Unit A, PMB 84, Steamboat Springs, CO 80487 The Company may review criminal history to protect the business, customers, staff, and the public. This position involves contact with customers (which may include minors), access to cash and payment methods, electronic equipment, personal information, store merchandise, and other items of value, and such access may be supervised or unsupervised.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition of assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales
Minimum Requirements
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment now or in the future Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, must have received at least a "meets expectations" rating on the most recent performance appraisal If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications
Have a valid, unrestricted Driver's License Have at least a High School diploma or GED Have at least one (1) year experience in delivery, retail, or customer service Have previous work experience selling paint and paint-related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language; Spanish preferred
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