SSA Group
Assistant Retail Operations Manager
SSA Group at Buffalo Zoo is seeking a talented Assistant Retail Operations Manager to oversee multiple Gift Shop and Gift Kiosk/Carts locations. All applications must be submitted within 7 days of posting; earlier submissions receive priority.
Base Pay Range $19.00/hr - $21.00/hr
Responsibilities
Lead and motivate staff to exceed customer and client expectations.
Recruit, hire, train, and evaluate team members, managing performance, coaching, and personnel exits.
Develop training programs to support employee development.
Ensure compliance with local, state, and federal laws.
Maintain a clean, safe, and organized work environment.
Uphold company policies and procedures.
Execute SSA EXTRA Guest Service steps for memorable guest experiences.
Support inventory control programs and ensure merchandise presentation standards.
Report daily, weekly, and monthly sales through an internal ledger.
Maximize sales by communicating inventory opportunities to the Retail Operations Manager and Buyer.
Enforce cash handling procedures and troubleshoot POS functionality.
Oversee cleanliness of all shops and displays.
Conduct daily One-Minute Meetings with the team.
Forecast sales and maintain sales analysis; support payroll and controllable profit within budget.
Analyze sales and inventory to identify new sales opportunities.
Promote inclusive and supportive workplace culture.
Support sustainability and conservation initiatives and community engagement efforts.
Perform other tasks as deemed necessary.
Job Requirements
Strong interpersonal and communication skills across client, management, and HQ personnel.
Proven leadership with a focus on team building and partnership.
Exceptional problem‑solving, decision‑making, and organizational skills.
Financial, merchandising, analytical, and planning expertise.
Flexibility in a fast‑paced environment.
Basic computer proficiency.
Physical capability to stand for extended periods and lift up to 35 lbs.
Availability for varied hours, nights, weekends, and holidays as needed.
Previous Experience
2–3 years of Retail Management experience preferred.
Visual Merchandise experience required.
All education backgrounds accepted; must be 18 or older.
Compensation and Benefits
Full‑time, non‑exempt; eligible for overtime pay.
Vacation/Time Away From Work (TAFW) plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance, and other voluntary benefits.
401(k) with 15% company match (eligible after one year).
Paid leave: up to 120 hours for qualifying reasons, up to 40 hours for bereavement.
Tuition Discount through partnership college.
On‑Demand Pay Program.
Meal plan and employee discounts.
Accrued paid sick leave per state law.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management and Manufacturing
Industries: Hospitality
SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. SSA Group, LLC and its family of companies are equal opportunity employers. Employment for each position is offered through the specific affiliated entity that aligns with the business operation and location of the role. All California residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (“Notice”). San Francisco Residents: By submitting your job application, you agree you have reviewed the “Fair Chance Ordinance – Know Your Rights” document.
Referrals increase your chances of interviewing at SSA Group by 2x.
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Base Pay Range $19.00/hr - $21.00/hr
Responsibilities
Lead and motivate staff to exceed customer and client expectations.
Recruit, hire, train, and evaluate team members, managing performance, coaching, and personnel exits.
Develop training programs to support employee development.
Ensure compliance with local, state, and federal laws.
Maintain a clean, safe, and organized work environment.
Uphold company policies and procedures.
Execute SSA EXTRA Guest Service steps for memorable guest experiences.
Support inventory control programs and ensure merchandise presentation standards.
Report daily, weekly, and monthly sales through an internal ledger.
Maximize sales by communicating inventory opportunities to the Retail Operations Manager and Buyer.
Enforce cash handling procedures and troubleshoot POS functionality.
Oversee cleanliness of all shops and displays.
Conduct daily One-Minute Meetings with the team.
Forecast sales and maintain sales analysis; support payroll and controllable profit within budget.
Analyze sales and inventory to identify new sales opportunities.
Promote inclusive and supportive workplace culture.
Support sustainability and conservation initiatives and community engagement efforts.
Perform other tasks as deemed necessary.
Job Requirements
Strong interpersonal and communication skills across client, management, and HQ personnel.
Proven leadership with a focus on team building and partnership.
Exceptional problem‑solving, decision‑making, and organizational skills.
Financial, merchandising, analytical, and planning expertise.
Flexibility in a fast‑paced environment.
Basic computer proficiency.
Physical capability to stand for extended periods and lift up to 35 lbs.
Availability for varied hours, nights, weekends, and holidays as needed.
Previous Experience
2–3 years of Retail Management experience preferred.
Visual Merchandise experience required.
All education backgrounds accepted; must be 18 or older.
Compensation and Benefits
Full‑time, non‑exempt; eligible for overtime pay.
Vacation/Time Away From Work (TAFW) plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance, and other voluntary benefits.
401(k) with 15% company match (eligible after one year).
Paid leave: up to 120 hours for qualifying reasons, up to 40 hours for bereavement.
Tuition Discount through partnership college.
On‑Demand Pay Program.
Meal plan and employee discounts.
Accrued paid sick leave per state law.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management and Manufacturing
Industries: Hospitality
SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. SSA Group, LLC and its family of companies are equal opportunity employers. Employment for each position is offered through the specific affiliated entity that aligns with the business operation and location of the role. All California residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (“Notice”). San Francisco Residents: By submitting your job application, you agree you have reviewed the “Fair Chance Ordinance – Know Your Rights” document.
Referrals increase your chances of interviewing at SSA Group by 2x.
#J-18808-Ljbffr