Sun Life Financial
Provider Operations Representative, DentaQuest
Sun Life Financial, Milwaukee, Wisconsin, United States, 53244
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop‑loss insurance, and healthcare navigation.
Job Description Location: Sun Life embraces a hybrid work model that balances in‑office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.
Opportunity The Provider Operations Representative responsibilities include taking a new provider application from receipt to inclusion on the directory along with ongoing updates.
How you will contribute
Accurate and timely entry of provider data including provider applications and contract information, status changes, and payee changes
Verifying all the credentialing criteria for practitioners that have applied to the network
Initial and re‑credentialing and follow up with practitioners as needed to obtain information for the credentialing process
Qualifications
High School Diploma or equivalent.
1 year of job‑related experience.
Good interpersonal skills.
Ability to work independently.
Excellent oral and written communication skills.
Efficient PC skills (Word, Excel, Outlook, Work Flow Software, Time Tracking Systems).
Ability to learn new software programs quickly.
Ability to prioritize and organize multiple tasks.
Ability to remain organized with multiple interruptions.
Good customer service and problem resolution skills.
Ability to navigate websites needed for credentialing purposes.
Ability to adapt to a constantly changing environment.
Ability to work in excess of 40 hours in a week.
Required to attend additional training as requested/deemed necessary.
Previous experience working with files or the collection and coordination of data preferred.
Knowledge of Dental terminology preferred.
Salary and Incentives Salary: $39,300 - 53,100. We are committed to pay transparency and equity. The base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. Additionally, this position is eligible for a discretionary annual incentive award based on your individual performance and the overall performance of the business.
EEO and Inclusive Language We will make reasonable accommodations to the known physical or mental limitations of otherwise‑qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Posting End Date: 20/11/2025
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Job Description Location: Sun Life embraces a hybrid work model that balances in‑office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.
Opportunity The Provider Operations Representative responsibilities include taking a new provider application from receipt to inclusion on the directory along with ongoing updates.
How you will contribute
Accurate and timely entry of provider data including provider applications and contract information, status changes, and payee changes
Verifying all the credentialing criteria for practitioners that have applied to the network
Initial and re‑credentialing and follow up with practitioners as needed to obtain information for the credentialing process
Qualifications
High School Diploma or equivalent.
1 year of job‑related experience.
Good interpersonal skills.
Ability to work independently.
Excellent oral and written communication skills.
Efficient PC skills (Word, Excel, Outlook, Work Flow Software, Time Tracking Systems).
Ability to learn new software programs quickly.
Ability to prioritize and organize multiple tasks.
Ability to remain organized with multiple interruptions.
Good customer service and problem resolution skills.
Ability to navigate websites needed for credentialing purposes.
Ability to adapt to a constantly changing environment.
Ability to work in excess of 40 hours in a week.
Required to attend additional training as requested/deemed necessary.
Previous experience working with files or the collection and coordination of data preferred.
Knowledge of Dental terminology preferred.
Salary and Incentives Salary: $39,300 - 53,100. We are committed to pay transparency and equity. The base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. Additionally, this position is eligible for a discretionary annual incentive award based on your individual performance and the overall performance of the business.
EEO and Inclusive Language We will make reasonable accommodations to the known physical or mental limitations of otherwise‑qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Posting End Date: 20/11/2025
#J-18808-Ljbffr