MaintainX, Inc.
Enterprise Customer Success Manager Montreal, Toronto, Raleigh
MaintainX, Inc., Jackson, Mississippi, United States
Overview
MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 11,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D round, bringing our total funding to $254 million and valuing the company at $2.5 billion. What you’ll do
Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success. Collaborate with sales and customer support teams to identify opportunities for upsell and cross-sell. Conduct product demonstrations, training sessions and webinars to ensure customers are fully onboarded and able to use our products effectively. Monitor product usage and key performance indicators and perform Quarterly Business Reviews with leadership staff and champions. Resolve customer issues and concerns, working closely with internal teams to ensure timely resolution. Mitigate churn by proactively identifying lagging facilities within an enterprise organization and presenting strategies to improve their product adoption and overall value. Leverage behavioural data to segment your book of business and develop communication strategies driving the greatest impact at scale. About you
2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business. 5+ years of experience in customer facing roles, preferably in a software company. Experience managing enterprise accounts with multiple stakeholders, departments, and implementation cycles. Proven track record of driving customer success and retention. Strong communication and interpersonal skills, with the ability to build rapport and trust with customers. Experience conducting product demonstrations and training sessions. Analytical mindset with experience using data to drive decisions and improve customer success. Comfortable working in a fast-paced, dynamic environment. What’s in it for you
Competitive salary and meaningful equity opportunities. Healthcare, dental, and vision coverage. You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated. About us
Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in MaintainX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the protected veteran categories, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information to measure the effectiveness of our outreach and positive recruitment efforts under VEVRAA. Classification of protected categories is as follows: A "disabled veteran" means a veteran entitled to compensation or discharged because of a service-connected disability. A "recently separated veteran" means a veteran during the three-year period following discharge or release. An "active duty wartime or campaign badge veteran" means a veteran who served during a war or campaign with a badge. An "Armed forces service medal veteran" means a veteran who participated in a qualifying operation. Select... Voluntary Self-Identification of Disability
Form CC-305. Page 1 of 1. OMB Control Number 1250-0005. Expires 04/30/2026. Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities, and we ask applicants and employees if they have a disability to measure our progress. Completion is voluntary and confidential; it will not affect hiring decisions. Disabilities include, but are not limited to: [list of example disabilities]. PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.
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MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 11,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D round, bringing our total funding to $254 million and valuing the company at $2.5 billion. What you’ll do
Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success. Collaborate with sales and customer support teams to identify opportunities for upsell and cross-sell. Conduct product demonstrations, training sessions and webinars to ensure customers are fully onboarded and able to use our products effectively. Monitor product usage and key performance indicators and perform Quarterly Business Reviews with leadership staff and champions. Resolve customer issues and concerns, working closely with internal teams to ensure timely resolution. Mitigate churn by proactively identifying lagging facilities within an enterprise organization and presenting strategies to improve their product adoption and overall value. Leverage behavioural data to segment your book of business and develop communication strategies driving the greatest impact at scale. About you
2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business. 5+ years of experience in customer facing roles, preferably in a software company. Experience managing enterprise accounts with multiple stakeholders, departments, and implementation cycles. Proven track record of driving customer success and retention. Strong communication and interpersonal skills, with the ability to build rapport and trust with customers. Experience conducting product demonstrations and training sessions. Analytical mindset with experience using data to drive decisions and improve customer success. Comfortable working in a fast-paced, dynamic environment. What’s in it for you
Competitive salary and meaningful equity opportunities. Healthcare, dental, and vision coverage. You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated. About us
Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in MaintainX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the protected veteran categories, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information to measure the effectiveness of our outreach and positive recruitment efforts under VEVRAA. Classification of protected categories is as follows: A "disabled veteran" means a veteran entitled to compensation or discharged because of a service-connected disability. A "recently separated veteran" means a veteran during the three-year period following discharge or release. An "active duty wartime or campaign badge veteran" means a veteran who served during a war or campaign with a badge. An "Armed forces service medal veteran" means a veteran who participated in a qualifying operation. Select... Voluntary Self-Identification of Disability
Form CC-305. Page 1 of 1. OMB Control Number 1250-0005. Expires 04/30/2026. Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities, and we ask applicants and employees if they have a disability to measure our progress. Completion is voluntary and confidential; it will not affect hiring decisions. Disabilities include, but are not limited to: [list of example disabilities]. PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.
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