Urby LLC
Resident Coordinator 1930 Hi Line Dr, Dallas, TX 75207
Urby LLC, Harrison, New Jersey, us, 07029
Responsibilities
Hospitality Welcome residents and new prospects “home sweet home” by greeting them in a cheerful and genuine way. Oversee the lobby + cafe areas to ensure brand standards are consistently being met Rearrange books/game pieces when they are moved Wipe down tables + remove garbage left over from guests Help walk-in guests with obtaining basic leasing information regarding prices, unit availability, and making appointments as necessary. Resident Engagement Promote Urby events and local preferred vendors; always provide the best recommendations. Have a thorough and extensive knowledge of the area. Encourage residents to leave Google reviews about their positive experience Assist residents with troubleshooting work orders and submission of work orders and coordination of “permission to enter” with maintenance teams for access to units when necessary. Ensure emergency maintenance protocols are observed when applicable. Maintain safety and security of the building – always follow proper procedures for visitors, contractors, deliveries, vendors, etc. Coordinate incoming residents on day of move-in Direct and set up elevator for movers Complete move-in inspections Assist with new resident orientation Help residents with lockout issues, such as reprogramming key fobs after verifying lease details, charging door batteries, and remote unlocking. Packages + Deliveries Assist delivery vendors to load and unload packages onto/from delivery vehicles. Sign for, scan, log, sort, and store incoming packages – organization is key! Notify residents for packages when they are ready for pickup Assist with garage parking management Reprogramming garage access cards Updating resident vehicle information Assist with garage and system audits Communication Communication is key for resident satisfaction! Ensure that important information is relayed to the management office as well as the rest of the RC team. Always ensure privacy and confidentiality for all residents. Respond appropriately to resident complaints by using your best judgement. Be timely and effective with service recovery gestures to ensure resident satisfaction. Prepare and send a shift report which includes any important information/incidents for PM managers and maintenance to address. Review shift report at beginning of shift. Promote teamwork and quality service by being a reliable team employee. Communicating with other employees to remain up to date on building and resident happenings. Ensure through and effective communications and coordination with other departments throughout shift. Communicate feedback and ideas with the property management team to keep improving resident experience. Attributes Strong interpersonal and communication skills Ability to communicate in English clearly and pleasantly in person, in writing, and by telephone Ability to problem solve and think on your feet Guest-service oriented; prior work experience in guest services, front desk, or related professional area Adherence to uniform, grooming and personal hygiene standards and expectations Frequently standing up behind the desk and in lobby area Carrying or lifting items weighing up to 30 pounds Ability to operate various property management and operating systems Employee Benefits
Time away Generous PTO policy + EOY rollover 10 paid company holidays Paid parental leave More than just your salary 401k + company match Discounted employee rent program Free parking + pre-tax commuter benefits Monthly spot bonus programs Employee referral incentive Discounts at all in-house cafes Gym + pool access at any of our Urby locations HSA + FSA with up to $2,000 company match Mental health support available through Ginger Culture
Social work environment with fast paced start-up energy Company outings including a beach party day! Complimentary snacks and monthly team lunches Casual but cool dress code Growth + Development
Networking events Cross-training programs
#J-18808-Ljbffr
Hospitality Welcome residents and new prospects “home sweet home” by greeting them in a cheerful and genuine way. Oversee the lobby + cafe areas to ensure brand standards are consistently being met Rearrange books/game pieces when they are moved Wipe down tables + remove garbage left over from guests Help walk-in guests with obtaining basic leasing information regarding prices, unit availability, and making appointments as necessary. Resident Engagement Promote Urby events and local preferred vendors; always provide the best recommendations. Have a thorough and extensive knowledge of the area. Encourage residents to leave Google reviews about their positive experience Assist residents with troubleshooting work orders and submission of work orders and coordination of “permission to enter” with maintenance teams for access to units when necessary. Ensure emergency maintenance protocols are observed when applicable. Maintain safety and security of the building – always follow proper procedures for visitors, contractors, deliveries, vendors, etc. Coordinate incoming residents on day of move-in Direct and set up elevator for movers Complete move-in inspections Assist with new resident orientation Help residents with lockout issues, such as reprogramming key fobs after verifying lease details, charging door batteries, and remote unlocking. Packages + Deliveries Assist delivery vendors to load and unload packages onto/from delivery vehicles. Sign for, scan, log, sort, and store incoming packages – organization is key! Notify residents for packages when they are ready for pickup Assist with garage parking management Reprogramming garage access cards Updating resident vehicle information Assist with garage and system audits Communication Communication is key for resident satisfaction! Ensure that important information is relayed to the management office as well as the rest of the RC team. Always ensure privacy and confidentiality for all residents. Respond appropriately to resident complaints by using your best judgement. Be timely and effective with service recovery gestures to ensure resident satisfaction. Prepare and send a shift report which includes any important information/incidents for PM managers and maintenance to address. Review shift report at beginning of shift. Promote teamwork and quality service by being a reliable team employee. Communicating with other employees to remain up to date on building and resident happenings. Ensure through and effective communications and coordination with other departments throughout shift. Communicate feedback and ideas with the property management team to keep improving resident experience. Attributes Strong interpersonal and communication skills Ability to communicate in English clearly and pleasantly in person, in writing, and by telephone Ability to problem solve and think on your feet Guest-service oriented; prior work experience in guest services, front desk, or related professional area Adherence to uniform, grooming and personal hygiene standards and expectations Frequently standing up behind the desk and in lobby area Carrying or lifting items weighing up to 30 pounds Ability to operate various property management and operating systems Employee Benefits
Time away Generous PTO policy + EOY rollover 10 paid company holidays Paid parental leave More than just your salary 401k + company match Discounted employee rent program Free parking + pre-tax commuter benefits Monthly spot bonus programs Employee referral incentive Discounts at all in-house cafes Gym + pool access at any of our Urby locations HSA + FSA with up to $2,000 company match Mental health support available through Ginger Culture
Social work environment with fast paced start-up energy Company outings including a beach party day! Complimentary snacks and monthly team lunches Casual but cool dress code Growth + Development
Networking events Cross-training programs
#J-18808-Ljbffr