CACI
Continuous Service Improvement Management Analyst
CACI, Sterling, Virginia, United States, 22170
Continuous Service Improvement Management Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
The Opportunity
We are seeking an experienced and dynamic Continuous Service Improvement Management Lead to drive our organization's efforts in enhancing service quality, efficiency, and customer satisfaction. The ideal candidate will lead initiatives to identify, implement, and measure improvements across our service delivery processes. Responsibilities:
Assist the lead in providing continuous service improvement (CSI) management across the program Develop and maintain performance metrics in accordance with the CSI approach Raise issues, questions, and concerns; validate results, report discrepancies, and follow through to ensure that all issues are resolved Design and implement CSI initiatives Monitor and analyze CSI performance data to identify trends and potential issues Collaborate across the program to identify and implement improvements Develop and maintain documentation for CSI processes and procedures Create and present regular reports on CSI initiatives and quality metrics to stakeholders Identify and implement best practices Participate in CSI planning and projects Qualifications:
Bachelor's degree in Computer Science, Information Technology, or equivalent work experience 5+ years of experience in network operations, quality assurance, or related roles Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN) Good working knowledge of the Service Management workflows and ITSM processes ITIL V3 or 4 certification and training Experience with network monitoring and performance management tools Proficiency in data analysis and statistical methods Excellent problem-solving and analytical skills Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment TS/SCI with Poly required Desired:
ITIL Foundation Certification What You Can Expect:
A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a flexible time off benefit and access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our business success, and find opportunities to innovate in your career and our legacy. Your potential is limitless.
So is ours. Learn more about CACI here. Pay Range
The proposed salary range for this position is $78,700 - $165,300. Compensation includes benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off. Learn more
here . We are an
Equal Opportunity Employer . All qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, veteran status, or other protected characteristics.
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We are seeking an experienced and dynamic Continuous Service Improvement Management Lead to drive our organization's efforts in enhancing service quality, efficiency, and customer satisfaction. The ideal candidate will lead initiatives to identify, implement, and measure improvements across our service delivery processes. Responsibilities:
Assist the lead in providing continuous service improvement (CSI) management across the program Develop and maintain performance metrics in accordance with the CSI approach Raise issues, questions, and concerns; validate results, report discrepancies, and follow through to ensure that all issues are resolved Design and implement CSI initiatives Monitor and analyze CSI performance data to identify trends and potential issues Collaborate across the program to identify and implement improvements Develop and maintain documentation for CSI processes and procedures Create and present regular reports on CSI initiatives and quality metrics to stakeholders Identify and implement best practices Participate in CSI planning and projects Qualifications:
Bachelor's degree in Computer Science, Information Technology, or equivalent work experience 5+ years of experience in network operations, quality assurance, or related roles Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN) Good working knowledge of the Service Management workflows and ITSM processes ITIL V3 or 4 certification and training Experience with network monitoring and performance management tools Proficiency in data analysis and statistical methods Excellent problem-solving and analytical skills Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment TS/SCI with Poly required Desired:
ITIL Foundation Certification What You Can Expect:
A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a flexible time off benefit and access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our business success, and find opportunities to innovate in your career and our legacy. Your potential is limitless.
So is ours. Learn more about CACI here. Pay Range
The proposed salary range for this position is $78,700 - $165,300. Compensation includes benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off. Learn more
here . We are an
Equal Opportunity Employer . All qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, veteran status, or other protected characteristics.
#J-18808-Ljbffr