Quipt Home Medical
Overview
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Position:
Customer Service Representative Position Reports To:
Branch Manager/CSR Director Position Summary
As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts us either in person, over the telephone or via the internet, to provide equipment and/or services. All CSRs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSR is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSR is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints. Benefits
Medical Insurance- multiple plans to choose from Dental & Vision Insurance Short Term Disability & Long Term Disability Options Life Insurance Generous PTO plan Paid Holidays 401K 401K match Competitive Pay Essential Responsibilities
Have a comprehensive understanding of all products we carry Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs Basic Brightree Functions Proper Intake Procedures Insurance Verification and Eligibility CMN Requirements and Prior Authorizations Documentation Requirements of the Equipment Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade) Difference Between Verbal, Written and WOPD orders Complaint Resolution Procedures Answer the telephone with a professional greeting; take complete messages; transfer callers as needed Greet visitors and direct to appropriate personnel Distribute mail and monitor fax transmissions; distribute correspondence appropriately Qualify orders by identifying diagnosis and insurance coverage; verify third party billing information; inform customers of financial responsibility Input customer orders or changes into the computer system; process work orders and prescriptions Arrange delivery/pickup times with patients/caregivers; convey orders to Clinical Specialists and delivery personnel Handle customer complaints courteously; use problem solving skills and follow-up logs Audit, confirm and file deliveries, pickups or exchanges; review edit reports for accuracy Track active rentals, automatic reorders, and concentrator maintenance; process per policy Obtain prior authorization numbers and timeframes from appropriate third party payers; log information Obtain verbal and written orders from physicians and other healthcare professionals as needed Ensure all assigned procedures (billing, posting, insurance, denials, inquiries, orders, paperwork) are processed accurately and timely Maintain current patient files and information Participate in company training programs Demonstrate excellent oral and written communication with referrals, handling complaints and qualifying orders Timely filing of necessary paperwork into patient charts Assist in working various computer reports for quality assurance Instruct customers or caregivers in the proper and safe use of equipment; provide instructional materials and obtain required signatures Adhere to all company policies and procedures Work scheduled hours; staggered shifts as needed Perform duties at other company locations as required May perform other duties as assigned by supervisor Continually strive to develop knowledge and skills Requirements
Position Qualifications
High School Diploma or equivalent Previous Clerical or Customer Service experience Knowledge of Microsoft Office (Word, Excel) etc. Proficient general office skills (typing, computer, fax, filing, multiple phone lines) Neat personal appearance with interpersonal skills Strong communication skills with ability to make independent decisions Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred Continuing Education
As designated by management to include company in-services and off-site training programs as appropriate to industry and position. FLSA Status
Non-Exempt Licenses, etc.
None Seniority level Entry level Employment type
Full-time Job function
Other Industries
Hospitals and Health Care
#J-18808-Ljbffr
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Position:
Customer Service Representative Position Reports To:
Branch Manager/CSR Director Position Summary
As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts us either in person, over the telephone or via the internet, to provide equipment and/or services. All CSRs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSR is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSR is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints. Benefits
Medical Insurance- multiple plans to choose from Dental & Vision Insurance Short Term Disability & Long Term Disability Options Life Insurance Generous PTO plan Paid Holidays 401K 401K match Competitive Pay Essential Responsibilities
Have a comprehensive understanding of all products we carry Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs Basic Brightree Functions Proper Intake Procedures Insurance Verification and Eligibility CMN Requirements and Prior Authorizations Documentation Requirements of the Equipment Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade) Difference Between Verbal, Written and WOPD orders Complaint Resolution Procedures Answer the telephone with a professional greeting; take complete messages; transfer callers as needed Greet visitors and direct to appropriate personnel Distribute mail and monitor fax transmissions; distribute correspondence appropriately Qualify orders by identifying diagnosis and insurance coverage; verify third party billing information; inform customers of financial responsibility Input customer orders or changes into the computer system; process work orders and prescriptions Arrange delivery/pickup times with patients/caregivers; convey orders to Clinical Specialists and delivery personnel Handle customer complaints courteously; use problem solving skills and follow-up logs Audit, confirm and file deliveries, pickups or exchanges; review edit reports for accuracy Track active rentals, automatic reorders, and concentrator maintenance; process per policy Obtain prior authorization numbers and timeframes from appropriate third party payers; log information Obtain verbal and written orders from physicians and other healthcare professionals as needed Ensure all assigned procedures (billing, posting, insurance, denials, inquiries, orders, paperwork) are processed accurately and timely Maintain current patient files and information Participate in company training programs Demonstrate excellent oral and written communication with referrals, handling complaints and qualifying orders Timely filing of necessary paperwork into patient charts Assist in working various computer reports for quality assurance Instruct customers or caregivers in the proper and safe use of equipment; provide instructional materials and obtain required signatures Adhere to all company policies and procedures Work scheduled hours; staggered shifts as needed Perform duties at other company locations as required May perform other duties as assigned by supervisor Continually strive to develop knowledge and skills Requirements
Position Qualifications
High School Diploma or equivalent Previous Clerical or Customer Service experience Knowledge of Microsoft Office (Word, Excel) etc. Proficient general office skills (typing, computer, fax, filing, multiple phone lines) Neat personal appearance with interpersonal skills Strong communication skills with ability to make independent decisions Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred Continuing Education
As designated by management to include company in-services and off-site training programs as appropriate to industry and position. FLSA Status
Non-Exempt Licenses, etc.
None Seniority level Entry level Employment type
Full-time Job function
Other Industries
Hospitals and Health Care
#J-18808-Ljbffr