Fanatics
Fanatics is seeking a strategic and execution-oriented Senior Manager of Operations to lead and evolve core operational functions across Fanatics Live, Fanatics Collect, and Topps.com. This role will own the design and execution of our shipping, order management, payments, and post-order operations, ensuring scalability, cost-efficiency, and best-in-class collector experiences. As a key operational leader, this person will manage cross-platform processes, 3rd-party relationships, and systems enhancements while partnering closely with Product, Engineering, Customer Support, and Finance to build and scale the operational backbone of our growing ecosystem.
Responsibilities
Shipping & Fulfillment Leadership: Build and execute the shipping and fulfillment strategy across Fanatics Live, Fanatics Collect, and Topps.com, adapting to unique business models (e.g., marketplace sellers vs. direct-to-consumer).
Partner with 3PLs, warehouse operators, and carriers to ensure cost-effective, SLA-compliant performance.
Continuously identify process bottlenecks and implement automation or tooling to improve throughput and accuracy.
Order Management & Payments Oversight: Own the end-to-end order lifecycle, including routing logic, split shipment handling, backorder flows, and order reconciliation across systems.
Collaborate with Finance and Engineering to manage payments, refunds, payout flows, and order revenue accuracy.
Ensure operational readiness and monitoring for key product drops, redemption releases, or pre-sale campaigns.
Systems & Tooling Optimization: Serve as a business owner for operational systems (OMS, shipping platforms, payment tools).
Partner with Product and Engineering to develop and refine tooling that supports fulfillment, shipping labels, tracking updates, return workflows, and more.
Lead testing, UAT, and launch planning for new operational product features.
Team & Vendor Management: Manage and grow a lean operations team, including potential direct reports overseeing Topps order management or daily marketplace ops.
Own vendor relationships with fulfillment centers, shipping carriers, and software partners.
Drive accountability through vendor scorecards, QBRs, and SLA compliance.
Performance Management & Reporting: Build and maintain real-time dashboards tracking order volume, shipping SLAs, refund rates, and payout performance.
Identify areas for cost optimization and margin improvement through better carrier selection, fulfillment workflows, or tooling upgrades.
Provide weekly and monthly reporting to leadership on operational health.
Experience & Skills
7+ years in shipping, logistics, or fulfillment operations within ecommerce, marketplace, or consumer goods environments.
Proven track record of leading 3PL relationships and carrier negotiations.
Experience with ecommerce order management systems, warehouse software, and shipping automation tools.
Demonstrated experience working with Product and/or Engineering to influence tooling or system improvements.
Exceptional project management and process improvement capability.
Ability to translate operational problems into systems requirements.
Analytical and systems-thinking mindset, with a bias for action.
Strong team and vendor leadership with clear performance orientation.
Preferred Qualifications
Familiarity with collectibles, live commerce, or high-value inventory handling.
Experience with both domestic and international shipping models.
Lean Six Sigma or similar operational excellence training is a plus.
About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Our platform enables fans to buy licensed goods, collectibles, and related digital assets, with a global footprint and extensive partner network.
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Responsibilities
Shipping & Fulfillment Leadership: Build and execute the shipping and fulfillment strategy across Fanatics Live, Fanatics Collect, and Topps.com, adapting to unique business models (e.g., marketplace sellers vs. direct-to-consumer).
Partner with 3PLs, warehouse operators, and carriers to ensure cost-effective, SLA-compliant performance.
Continuously identify process bottlenecks and implement automation or tooling to improve throughput and accuracy.
Order Management & Payments Oversight: Own the end-to-end order lifecycle, including routing logic, split shipment handling, backorder flows, and order reconciliation across systems.
Collaborate with Finance and Engineering to manage payments, refunds, payout flows, and order revenue accuracy.
Ensure operational readiness and monitoring for key product drops, redemption releases, or pre-sale campaigns.
Systems & Tooling Optimization: Serve as a business owner for operational systems (OMS, shipping platforms, payment tools).
Partner with Product and Engineering to develop and refine tooling that supports fulfillment, shipping labels, tracking updates, return workflows, and more.
Lead testing, UAT, and launch planning for new operational product features.
Team & Vendor Management: Manage and grow a lean operations team, including potential direct reports overseeing Topps order management or daily marketplace ops.
Own vendor relationships with fulfillment centers, shipping carriers, and software partners.
Drive accountability through vendor scorecards, QBRs, and SLA compliance.
Performance Management & Reporting: Build and maintain real-time dashboards tracking order volume, shipping SLAs, refund rates, and payout performance.
Identify areas for cost optimization and margin improvement through better carrier selection, fulfillment workflows, or tooling upgrades.
Provide weekly and monthly reporting to leadership on operational health.
Experience & Skills
7+ years in shipping, logistics, or fulfillment operations within ecommerce, marketplace, or consumer goods environments.
Proven track record of leading 3PL relationships and carrier negotiations.
Experience with ecommerce order management systems, warehouse software, and shipping automation tools.
Demonstrated experience working with Product and/or Engineering to influence tooling or system improvements.
Exceptional project management and process improvement capability.
Ability to translate operational problems into systems requirements.
Analytical and systems-thinking mindset, with a bias for action.
Strong team and vendor leadership with clear performance orientation.
Preferred Qualifications
Familiarity with collectibles, live commerce, or high-value inventory handling.
Experience with both domestic and international shipping models.
Lean Six Sigma or similar operational excellence training is a plus.
About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Our platform enables fans to buy licensed goods, collectibles, and related digital assets, with a global footprint and extensive partner network.
#J-18808-Ljbffr