Rackson Restaurants
Overview
Join to apply for the
Restaurant Shift Leader
role at
Rackson Restaurants . Location: Cleveland, OH Full-time or part-time positions available. Salary range: $13.75 - $15.75 per hour. Responsibilities
The Shift Leader oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. The Shift Leader works hands-on as needed, supervises staff, handles cash management, maintains cleanliness and safety, and partners with the Management Team to execute the business plan. Provides training to others and resolves issues promptly while enforcing policies and procedures. Demonstrates self-awareness and the ability to motivate self and others; proactively seeks and accepts feedback. Ensures adherence to brand standards for service, food quality, and safety; creates a supportive environment for team members to excel. Interacts with guests and resolves concerns promptly and effectively; treats employees with respect and recognition. Manages sales and labor tracking within Rackson systems and ensures cash handling procedures are followed by others. Maintains cleanliness, maintenance, and service standards to uphold brand image; plans and executes shift operations efficiently. Follows company guidelines for cost control and resource utilization; leads with empathy, fairness, and teamwork; identifies and develops talent for future roles; applies financial understanding to improve business decisions. Manages shift activities for operational excellence; ensures compliance with labor laws and regulations; supports the success of the business hands-on as needed (e.g., preparing food, serving guests, cleaning the store, or other duties). Other duties as assigned. Qualifications
Must be at least 18 years of age. High school diploma or equivalent restaurant management experience; previous fast food restaurant experience required. Communication in English is required; Spanish comprehension is helpful. Fundamental requirements include reading, writing, math, and computer/POS skills. Strong leadership skills, including leading by example and remaining calm and professional in challenging situations. Ability to handle confidential information with discretion and loop in the right stakeholders for support when needed. Willingness to learn all areas of restaurant operations and work multiple stations. Positive attitude and genuine desire to make others happy and serve one another; ability to treat others with respect and care. Strong communication skills, including verbal communication in Spanish and/or English; self-motivated and action-oriented; attitude that embraces learning. Willing to admit mistakes, take accountability, and fix issues; prompt and regular attendance on assigned shifts; dependable and reliable. Must have reliable transportation to work and to company outside events/meetings; must be available to work a variety of days/times including weekends, evenings, and holidays. Physical requirements: ability to lift/move/carry and stack cartons up to 50 pounds; stand for long periods; frequent bending, wiping, sweeping, mopping; exposure to fluctuating temperatures; awareness of hazards such as slipping, burns, cuts, and falls. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. What You Can Expect from Us
Competitive salary and bonus program 401(k) with company match Medical, dental, vision insurance Paid time off Ongoing career and leadership development Scholarship opportunities People-first culture Authentic, values-based leadership About the Company
Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!
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Join to apply for the
Restaurant Shift Leader
role at
Rackson Restaurants . Location: Cleveland, OH Full-time or part-time positions available. Salary range: $13.75 - $15.75 per hour. Responsibilities
The Shift Leader oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. The Shift Leader works hands-on as needed, supervises staff, handles cash management, maintains cleanliness and safety, and partners with the Management Team to execute the business plan. Provides training to others and resolves issues promptly while enforcing policies and procedures. Demonstrates self-awareness and the ability to motivate self and others; proactively seeks and accepts feedback. Ensures adherence to brand standards for service, food quality, and safety; creates a supportive environment for team members to excel. Interacts with guests and resolves concerns promptly and effectively; treats employees with respect and recognition. Manages sales and labor tracking within Rackson systems and ensures cash handling procedures are followed by others. Maintains cleanliness, maintenance, and service standards to uphold brand image; plans and executes shift operations efficiently. Follows company guidelines for cost control and resource utilization; leads with empathy, fairness, and teamwork; identifies and develops talent for future roles; applies financial understanding to improve business decisions. Manages shift activities for operational excellence; ensures compliance with labor laws and regulations; supports the success of the business hands-on as needed (e.g., preparing food, serving guests, cleaning the store, or other duties). Other duties as assigned. Qualifications
Must be at least 18 years of age. High school diploma or equivalent restaurant management experience; previous fast food restaurant experience required. Communication in English is required; Spanish comprehension is helpful. Fundamental requirements include reading, writing, math, and computer/POS skills. Strong leadership skills, including leading by example and remaining calm and professional in challenging situations. Ability to handle confidential information with discretion and loop in the right stakeholders for support when needed. Willingness to learn all areas of restaurant operations and work multiple stations. Positive attitude and genuine desire to make others happy and serve one another; ability to treat others with respect and care. Strong communication skills, including verbal communication in Spanish and/or English; self-motivated and action-oriented; attitude that embraces learning. Willing to admit mistakes, take accountability, and fix issues; prompt and regular attendance on assigned shifts; dependable and reliable. Must have reliable transportation to work and to company outside events/meetings; must be available to work a variety of days/times including weekends, evenings, and holidays. Physical requirements: ability to lift/move/carry and stack cartons up to 50 pounds; stand for long periods; frequent bending, wiping, sweeping, mopping; exposure to fluctuating temperatures; awareness of hazards such as slipping, burns, cuts, and falls. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. What You Can Expect from Us
Competitive salary and bonus program 401(k) with company match Medical, dental, vision insurance Paid time off Ongoing career and leadership development Scholarship opportunities People-first culture Authentic, values-based leadership About the Company
Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!
#J-18808-Ljbffr