Morgan & Morgan, P.A.
Overview
Tampa, Florida, United States At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People. The Complex Litigation practice represents tens of thousands a year against the largest companies in the U.S. In recent years, we have successfully defended clients’ rights to data privacy against Capital One and Google, helped 1000s of veterans earn justice against 3M, and achieved $1B+ settlements for clients harmed in disasters such as the East Palestine Train Derailment and the Maui Wildfires. Summary We are seeking a Case Operations Manager to join our team. As a Case Operations Manager you are the mini-COO of cases. You work directly with leadership to drive the effective and efficient work up of client cases from sign-up to settlement. This role requires operational excellence and a strategic mindset, alongside the empathy to influence and the vision to lead. The successful candidate will be highly organized, enterprising, and a fast learner. Responsibilities
Oversee all case operations, including developing, implementing and driving adoption of the tools and processes needed for case teams to work up clients cases Collaborate with Legal Leadership to manage timeline, pace, and scope of case work up against deadlines Own inventory reporting, providing transparency into work up status, evaluating performance and identifying opportunities for operational improvement Partner with Product, Legal, Marketing, and 3rd party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans as well as organizing group events in person or online Monitor efficacy of all inbound and outbound client communications, across Case Staff, 3rd party vendors, email marketing, to drive client engagement Oversee staffing needs as well as training and onboarding of new case team members Job Qualifications
3+ years of work experience in operations, general management, or litigation case management Excellent problem-solving and structured thinking skills Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans Advanced analytical skills, with experience delivering data-driven recommendations Comfort working autonomously in fast-paced environment across multiple high-priority projects Bonus Points
Prior experience as a paralegal with 2+ years of litigation experience Prior experience with Salesforce Startup or high-growth company experience (i.e., you are inclined to get things done!) Equal Opportunity Statement Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact DHS or SSA so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form. Privacy Policy Here is a link to Morgan & Morgan's privacy policy. Apply for this job
To apply, please submit your information as requested in the form fields below. Required fields are marked with an asterisk (*). First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Degree Please provide your LinkedIn profile. Are you legally authorized to work in the United States? * Will you now, or in the future, require sponsorship for employment visa status? * What are your salary expectations? * If you were offered a role, how quickly could you start? * Are you willing to submit to a background check? * How did you hear about us? * Do you have any immediate family members currently or previously employed by Morgan & Morgan? If yes, please list your family member(s). Were you previously employed by Morgan & Morgan? If yes, who did you report to? Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Morgan & Morgan, P.A.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026 Public burden statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr
Tampa, Florida, United States At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People. The Complex Litigation practice represents tens of thousands a year against the largest companies in the U.S. In recent years, we have successfully defended clients’ rights to data privacy against Capital One and Google, helped 1000s of veterans earn justice against 3M, and achieved $1B+ settlements for clients harmed in disasters such as the East Palestine Train Derailment and the Maui Wildfires. Summary We are seeking a Case Operations Manager to join our team. As a Case Operations Manager you are the mini-COO of cases. You work directly with leadership to drive the effective and efficient work up of client cases from sign-up to settlement. This role requires operational excellence and a strategic mindset, alongside the empathy to influence and the vision to lead. The successful candidate will be highly organized, enterprising, and a fast learner. Responsibilities
Oversee all case operations, including developing, implementing and driving adoption of the tools and processes needed for case teams to work up clients cases Collaborate with Legal Leadership to manage timeline, pace, and scope of case work up against deadlines Own inventory reporting, providing transparency into work up status, evaluating performance and identifying opportunities for operational improvement Partner with Product, Legal, Marketing, and 3rd party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans as well as organizing group events in person or online Monitor efficacy of all inbound and outbound client communications, across Case Staff, 3rd party vendors, email marketing, to drive client engagement Oversee staffing needs as well as training and onboarding of new case team members Job Qualifications
3+ years of work experience in operations, general management, or litigation case management Excellent problem-solving and structured thinking skills Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans Advanced analytical skills, with experience delivering data-driven recommendations Comfort working autonomously in fast-paced environment across multiple high-priority projects Bonus Points
Prior experience as a paralegal with 2+ years of litigation experience Prior experience with Salesforce Startup or high-growth company experience (i.e., you are inclined to get things done!) Equal Opportunity Statement Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact DHS or SSA so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form. Privacy Policy Here is a link to Morgan & Morgan's privacy policy. Apply for this job
To apply, please submit your information as requested in the form fields below. Required fields are marked with an asterisk (*). First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Degree Please provide your LinkedIn profile. Are you legally authorized to work in the United States? * Will you now, or in the future, require sponsorship for employment visa status? * What are your salary expectations? * If you were offered a role, how quickly could you start? * Are you willing to submit to a background check? * How did you hear about us? * Do you have any immediate family members currently or previously employed by Morgan & Morgan? If yes, please list your family member(s). Were you previously employed by Morgan & Morgan? If yes, who did you report to? Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Morgan & Morgan, P.A.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026 Public burden statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr