Penske Automotive Group
Overview
Porsche West Broward, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences. Join our team: At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates. Responsibilities
Serve as the liaison between customers and the service department to facilitate communication and service delivery. Schedule service appointments and review vehicle service history. Explain maintenance and repair recommendations to customers and provide accurate cost estimates. Support a world-class service experience at every step along the ownership journey. What We Offer
Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." Proudly named to Glassdoor's Best Places to Work. Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match. Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests. Values-driven culture built on integrity, professionalism, excellence, and teamwork. What We Are Looking For
Genuine interest in providing an exceptional customer experience. Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. Excellent communication, interpersonal, and organizational skills. Strong work ethic with the ability to work in a fast-paced, results-driven environment. What You Can Bring to the Table
Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs. Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates. Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy. Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals. Apply With Us
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record. Qualifications
Competencies
Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer Able to take direction from multiple employees and prioritize work Good communication skills, including the ability to listen to customers and determine how to assist them Ability to work well in a team environment Knowledge of automotive systems, tools, and repair processes Outstanding attention to detail with a commitment to quality Ability to use technical reference materials and technical manuals in written and online formats Ability to communicate technical terms to non-technical audience Ability to follow processes to ensure quality and safety Effective time management skills and ability to prioritize Education and Experience Required: High school diploma or the equivalent or an equivalent combination of education and experience. Preferred: Prior experience in service department. Additional Eligibility: Valid Driver's License. Supervisory Responsibility
None Work Environment/Physical Demands Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions and safety hazards. May experience loud noise regularly. Medium/Heavy Work: Lift up to 50 pounds with assistance; may require lifting or carrying up to 35 pounds with assistance. Standing for prolonged periods; ability to push, pull, climb, stoop, kneel, reach, grasp, and walk; repetitive motion; ability to talk and hear. Must wear all required personal protective equipment; may work in extreme heat or cold; may encounter hazards. Position Type/Expected Hours of Work Works evenings, weekends, and holidays as required.
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Porsche West Broward, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences. Join our team: At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates. Responsibilities
Serve as the liaison between customers and the service department to facilitate communication and service delivery. Schedule service appointments and review vehicle service history. Explain maintenance and repair recommendations to customers and provide accurate cost estimates. Support a world-class service experience at every step along the ownership journey. What We Offer
Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." Proudly named to Glassdoor's Best Places to Work. Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match. Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests. Values-driven culture built on integrity, professionalism, excellence, and teamwork. What We Are Looking For
Genuine interest in providing an exceptional customer experience. Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. Excellent communication, interpersonal, and organizational skills. Strong work ethic with the ability to work in a fast-paced, results-driven environment. What You Can Bring to the Table
Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs. Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates. Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy. Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals. Apply With Us
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record. Qualifications
Competencies
Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer Able to take direction from multiple employees and prioritize work Good communication skills, including the ability to listen to customers and determine how to assist them Ability to work well in a team environment Knowledge of automotive systems, tools, and repair processes Outstanding attention to detail with a commitment to quality Ability to use technical reference materials and technical manuals in written and online formats Ability to communicate technical terms to non-technical audience Ability to follow processes to ensure quality and safety Effective time management skills and ability to prioritize Education and Experience Required: High school diploma or the equivalent or an equivalent combination of education and experience. Preferred: Prior experience in service department. Additional Eligibility: Valid Driver's License. Supervisory Responsibility
None Work Environment/Physical Demands Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions and safety hazards. May experience loud noise regularly. Medium/Heavy Work: Lift up to 50 pounds with assistance; may require lifting or carrying up to 35 pounds with assistance. Standing for prolonged periods; ability to push, pull, climb, stoop, kneel, reach, grasp, and walk; repetitive motion; ability to talk and hear. Must wear all required personal protective equipment; may work in extreme heat or cold; may encounter hazards. Position Type/Expected Hours of Work Works evenings, weekends, and holidays as required.
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