Moses Lake Community Health Center
Customer Care Representative
Moses Lake Community Health Center, Quincy, Washington, United States, 98848
Join to apply for the
Customer Care Representative
role at
Moses Lake Community Health Center 3 months ago Be among the first 25 applicants Join to apply for the
Customer Care Representative
role at
Moses Lake Community Health Center Get AI-powered advice on this job and more exclusive features. Brief Description
Our Quincy team is seeking a friendly and energetic Customer Care Representative! The CCR is the first representative of MLCHC to our patients. In this role, they must provide the highest level of customer service, actively working to help the patient in a warm, helpful, and empathetic manner. The CCR is also accountable for important administrative and clerical functions to support the medical team and keep patient records accurate and current. Brief Description
Our Quincy team is seeking a friendly and energetic Customer Care Representative! The CCR is the first representative of MLCHC to our patients. In this role, they must provide the highest level of customer service, actively working to help the patient in a warm, helpful, and empathetic manner. The CCR is also accountable for important administrative and clerical functions to support the medical team and keep patient records accurate and current.
Responsibilities
Provide excellent service, information and support to patients and colleagues on the phone and in person. Manages medical and behavioral health appointment scheduling according to established procedures. When making appointments and at check in, ensures the accuracy of general patient information in the practice management system. Contributes to continuity of patient care by making recall and outreach calls according to targets established with the department manager. Supports patients and the medical team by accessing information, relaying requests and troubleshooting problems. Successfully adapts to changes in EHR and practice management systems, workflows and processes, and improvement efforts, including participating in employee training.
Requirements
Ability to read and speak Spanish and/or Russian preferred but not required. Possesses general work-related skills at a higher level than completion of high school, including written and verbal communication skills, computational and computer skills, and mathematical knowledge frequently acquired through completion of a "business school (non BA/BS)" or "associates degree" type program.
Summary
We are committed to providing high-quality, compassionate, and comprehensive primary health care services for the entire community. MLCHC continually transforms our health care delivery system to improve the health of the communities we serve.
If you are searching for an opportunity to work in a collegial environment, serve others and learn new skills join us at Moses Lake Community Health Center where caring, welcoming, helpful, professional behaviors are the norm, not the exception.
EEOC
For additional information contact:
Human Resources
Careers@mlchc.org Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Moses Lake Community Health Center by 2x Lead Customer Service Representative - Full Time, Bonus Eligible!
Customer Service Representative - All Shifts
Lead Customer Service Representative - Full Time, Bonus Eligible!
Customer Service Representative - All Shifts
Reception and Customer Service Internship in Malaga
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#J-18808-Ljbffr
Customer Care Representative
role at
Moses Lake Community Health Center 3 months ago Be among the first 25 applicants Join to apply for the
Customer Care Representative
role at
Moses Lake Community Health Center Get AI-powered advice on this job and more exclusive features. Brief Description
Our Quincy team is seeking a friendly and energetic Customer Care Representative! The CCR is the first representative of MLCHC to our patients. In this role, they must provide the highest level of customer service, actively working to help the patient in a warm, helpful, and empathetic manner. The CCR is also accountable for important administrative and clerical functions to support the medical team and keep patient records accurate and current. Brief Description
Our Quincy team is seeking a friendly and energetic Customer Care Representative! The CCR is the first representative of MLCHC to our patients. In this role, they must provide the highest level of customer service, actively working to help the patient in a warm, helpful, and empathetic manner. The CCR is also accountable for important administrative and clerical functions to support the medical team and keep patient records accurate and current.
Responsibilities
Provide excellent service, information and support to patients and colleagues on the phone and in person. Manages medical and behavioral health appointment scheduling according to established procedures. When making appointments and at check in, ensures the accuracy of general patient information in the practice management system. Contributes to continuity of patient care by making recall and outreach calls according to targets established with the department manager. Supports patients and the medical team by accessing information, relaying requests and troubleshooting problems. Successfully adapts to changes in EHR and practice management systems, workflows and processes, and improvement efforts, including participating in employee training.
Requirements
Ability to read and speak Spanish and/or Russian preferred but not required. Possesses general work-related skills at a higher level than completion of high school, including written and verbal communication skills, computational and computer skills, and mathematical knowledge frequently acquired through completion of a "business school (non BA/BS)" or "associates degree" type program.
Summary
We are committed to providing high-quality, compassionate, and comprehensive primary health care services for the entire community. MLCHC continually transforms our health care delivery system to improve the health of the communities we serve.
If you are searching for an opportunity to work in a collegial environment, serve others and learn new skills join us at Moses Lake Community Health Center where caring, welcoming, helpful, professional behaviors are the norm, not the exception.
EEOC
For additional information contact:
Human Resources
Careers@mlchc.org Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Moses Lake Community Health Center by 2x Lead Customer Service Representative - Full Time, Bonus Eligible!
Customer Service Representative - All Shifts
Lead Customer Service Representative - Full Time, Bonus Eligible!
Customer Service Representative - All Shifts
Reception and Customer Service Internship in Malaga
East Wenatchee, WA $16.66 - $18 2 weeks ago Ice Cream Maker and Customer Service Internship in an Ice Cream Shop in Benalmadena (Málaga)
Ephrata, WA $86,569.60 - $180,523.20 4 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr