Mohawk Global
Base pay range
$50,000.00/yr - $60,000.00/yr
Position Summary The Import CHB Coordinator supports Mohawk’s air/ocean import transportation by leveraging Mohawk’s partner relationships as well as their own unique problem solving and analytical skills to assist our customers. The Import CHB Coordinator regularly and directly interfaces with Mohawk’s clients and suppliers to ensure a high level of performance in the movement of goods through the supply chain, from start to finish. The Import CHB Coordinator possesses an inquisitive mindset to investigate and resolve problem shipments and other aspects of freight management, whether they be air, land or sea as necessary.
Essential Duties & Responsibilities
Receive, review, verify and process import documentation from overseas agents/customers
Timely preparation of rates and quotes for customers and overseas agents
Ensure Importer Security Filing (ISF) compliance
Problem solve, ask questions of importers, U.S. Customs & Border Protection and other Government agencies
Data entry into CargoWise freight management system
Inform delivering parties of customs clearance, delivery instructions and required information
Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
Collaborate and build relationships with customers, carriers, and agent representatives regarding air and ocean import to strengthen service competitiveness
Finalize files with billing charges, complete billing invoices and files and maintain completed folders
Provide reporting and analytics as required by customers
Complete other duties as assigned
Desired Skills/Experience
Comfortable working with large, complex importers
Strong experience with import transportation to the US, with understanding of the business and cultural complexities associated with importing.
Working knowledge of CargoWise logistics platform strongly preferred
Ability to work calmly under pressure from customers and overseas partners
Desire to work toward a role in commercial account management
2-4 years of import experience required
College degree (Associates or Bachelors) preferred; major/concentration in logistics, supply chain, business, accounting or other applicable field of study preferred
Comfortable working in a team-focused environment
Self‑motivated individual with high level of enthusiasm
Creative thinker with competitive desire to meet and exceed customer expectations
Ability to interact effectively with internal and external contacts at all levels
Excellent interpersonal and communication skills, verbal and written
Strong attention to detail and accuracy
Ability to multi‑take and make quick decisions in a fast‑paced, ever changing work environment
Possess a working knowledge of standard Microsoft Office programs (Excel, Word, and Outlook)
Possess an analytical ability to gather and summarize data for reports and correspondence
Equal Opportunity Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Equal Employment Opportunity is The Law
#J-18808-Ljbffr
Position Summary The Import CHB Coordinator supports Mohawk’s air/ocean import transportation by leveraging Mohawk’s partner relationships as well as their own unique problem solving and analytical skills to assist our customers. The Import CHB Coordinator regularly and directly interfaces with Mohawk’s clients and suppliers to ensure a high level of performance in the movement of goods through the supply chain, from start to finish. The Import CHB Coordinator possesses an inquisitive mindset to investigate and resolve problem shipments and other aspects of freight management, whether they be air, land or sea as necessary.
Essential Duties & Responsibilities
Receive, review, verify and process import documentation from overseas agents/customers
Timely preparation of rates and quotes for customers and overseas agents
Ensure Importer Security Filing (ISF) compliance
Problem solve, ask questions of importers, U.S. Customs & Border Protection and other Government agencies
Data entry into CargoWise freight management system
Inform delivering parties of customs clearance, delivery instructions and required information
Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
Collaborate and build relationships with customers, carriers, and agent representatives regarding air and ocean import to strengthen service competitiveness
Finalize files with billing charges, complete billing invoices and files and maintain completed folders
Provide reporting and analytics as required by customers
Complete other duties as assigned
Desired Skills/Experience
Comfortable working with large, complex importers
Strong experience with import transportation to the US, with understanding of the business and cultural complexities associated with importing.
Working knowledge of CargoWise logistics platform strongly preferred
Ability to work calmly under pressure from customers and overseas partners
Desire to work toward a role in commercial account management
2-4 years of import experience required
College degree (Associates or Bachelors) preferred; major/concentration in logistics, supply chain, business, accounting or other applicable field of study preferred
Comfortable working in a team-focused environment
Self‑motivated individual with high level of enthusiasm
Creative thinker with competitive desire to meet and exceed customer expectations
Ability to interact effectively with internal and external contacts at all levels
Excellent interpersonal and communication skills, verbal and written
Strong attention to detail and accuracy
Ability to multi‑take and make quick decisions in a fast‑paced, ever changing work environment
Possess a working knowledge of standard Microsoft Office programs (Excel, Word, and Outlook)
Possess an analytical ability to gather and summarize data for reports and correspondence
Equal Opportunity Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Equal Employment Opportunity is The Law
#J-18808-Ljbffr