Rise Services, Inc.
Customer Relations Specialist - PT
Rise Services, Inc., Arizona City, Arizona, United States, 85123
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Customer Relations Specialist - PT
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Rise Services, Inc. 6 months ago Be among the first 25 applicants Join to apply for the
Customer Relations Specialist - PT
role at
Rise Services, Inc. ABOUT THE COMPANY
Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify. Description
ABOUT THE COMPANY
Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
Overview And Essential Job Functions
The Customer Relations Specialist will assist in standardizing the quality of outgoing communications and maintaining incoming/ outgoing calls as outlined by Acumen's best practices, Medicaid, the state or the contract, and all updates of the mentioned parties. This position will also conduct a variety of other company-wide administrative support tasks. It is a requirement to have a strong customer service background. Under supervision, performs office functions or secretarial work of moderate to difficult tasks. The Customer Relations Specialist is uniquely important as it will often be the first point of contact our customer has with Acumen.
Customer Care - Provide excellent customer service to Acumen clients, coworkers and Acumen visitors both on the phone and in-person, and encouraging positive working relationships across the company. Analytical & Responsive - Analyzes, tracks, thoroughly researches and resolves all customer inquiries. Data Entry - Processes incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy. Administrative - Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. Communication - Ensures all incoming paperwork and communication is processed by following Acumen, Medicaid, state and program guidelines. Strategic & Time Management - Uses strategic thinking and maintains a calendar of deadlines in order to prioritize independently according to urgency and agreed upon timelines, or as otherwise instructed by the Manager or Supervisor. Conflict Resolution - Ability to handle conflict, difficult customers and present the skills necessary to de-escalate a given situation. Adaptive - Demonstrates the ability to work within a fast changing and fast paced work environment. Innovative - Identify and share opportunities for process improvements and improved working conditions. Flexibility - Occasionally work late or on weekends as needed to ensure deadlines and/or high volume demands are met (as approved by Manager or Supervisor). ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.
Qualifications
MINIMUM QUALIFICATIONS
High School Diploma or equivalent, and some college courses or degree preferred At least 2 years of experience in Customer Service Proficient with 10-key by touch & type a minimum of 45 wpm with high degree of accuracy Ability to work well with numbers Valid Drivers License and able to lift and transport mail to post office daily Advanced computer skills (includes but not limited to : compose an email, attach documents to an email, manipulate various type of documents such as Word, Excel, Power Point, Adobe Acrobat, etc.) The ability to effectively and respectfully respond to internal and external customers Excellent organizational skills and attention to detail Able to work independently as well as part of a team Able to multi-task and meet all assigned deadlines in a rapidly changing environment Able to recognize a problem and escalate to the appropriate team member for resolution Willing to work overtime, including weekends to meet high volume demands.
Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:
Dedicated fax 866-268-8885 Dedicated email US mail - Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY
Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Non-profit Organizations Referrals increase your chances of interviewing at Rise Services, Inc. by 2x Sign in to set job alerts for “Customer Relations Specialist” roles.
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Customer Relations Specialist - PT
role at
Rise Services, Inc. 6 months ago Be among the first 25 applicants Join to apply for the
Customer Relations Specialist - PT
role at
Rise Services, Inc. ABOUT THE COMPANY
Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify. Description
ABOUT THE COMPANY
Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
Overview And Essential Job Functions
The Customer Relations Specialist will assist in standardizing the quality of outgoing communications and maintaining incoming/ outgoing calls as outlined by Acumen's best practices, Medicaid, the state or the contract, and all updates of the mentioned parties. This position will also conduct a variety of other company-wide administrative support tasks. It is a requirement to have a strong customer service background. Under supervision, performs office functions or secretarial work of moderate to difficult tasks. The Customer Relations Specialist is uniquely important as it will often be the first point of contact our customer has with Acumen.
Customer Care - Provide excellent customer service to Acumen clients, coworkers and Acumen visitors both on the phone and in-person, and encouraging positive working relationships across the company. Analytical & Responsive - Analyzes, tracks, thoroughly researches and resolves all customer inquiries. Data Entry - Processes incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy. Administrative - Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. Communication - Ensures all incoming paperwork and communication is processed by following Acumen, Medicaid, state and program guidelines. Strategic & Time Management - Uses strategic thinking and maintains a calendar of deadlines in order to prioritize independently according to urgency and agreed upon timelines, or as otherwise instructed by the Manager or Supervisor. Conflict Resolution - Ability to handle conflict, difficult customers and present the skills necessary to de-escalate a given situation. Adaptive - Demonstrates the ability to work within a fast changing and fast paced work environment. Innovative - Identify and share opportunities for process improvements and improved working conditions. Flexibility - Occasionally work late or on weekends as needed to ensure deadlines and/or high volume demands are met (as approved by Manager or Supervisor). ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.
Qualifications
MINIMUM QUALIFICATIONS
High School Diploma or equivalent, and some college courses or degree preferred At least 2 years of experience in Customer Service Proficient with 10-key by touch & type a minimum of 45 wpm with high degree of accuracy Ability to work well with numbers Valid Drivers License and able to lift and transport mail to post office daily Advanced computer skills (includes but not limited to : compose an email, attach documents to an email, manipulate various type of documents such as Word, Excel, Power Point, Adobe Acrobat, etc.) The ability to effectively and respectfully respond to internal and external customers Excellent organizational skills and attention to detail Able to work independently as well as part of a team Able to multi-task and meet all assigned deadlines in a rapidly changing environment Able to recognize a problem and escalate to the appropriate team member for resolution Willing to work overtime, including weekends to meet high volume demands.
Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:
Dedicated fax 866-268-8885 Dedicated email US mail - Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY
Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Non-profit Organizations Referrals increase your chances of interviewing at Rise Services, Inc. by 2x Sign in to set job alerts for “Customer Relations Specialist” roles.
Customer Service Representative - State Farm Agent Team Member
Tempe, AZ $50,000.00-$75,000.00 7 months ago Customer Service Representative - State Farm Agent Team Member
Gilbert, AZ $50,000.00-$70,000.00 1 year ago Customer Service Representative - State Farm Agent Team Member
Phoenix, AZ $35,000.00-$55,000.00 8 months ago Customer Service Representative - State Farm Agent Team Member
Phoenix, AZ $35,000.00-$50,000.00 10 months ago Customer Relations Representative - State Farm Agent Team Member
Tempe, AZ $60,000.00-$80,000.00 2 years ago Customer Relations Representative - State Farm Agent Team Member
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Phoenix, AZ $40,000.00-$60,000.00 2 weeks ago Customer Service Representative - State Farm Agent Team Member
Phoenix, AZ $35,000.00-$50,000.00 10 months ago Customer Service Representative, Flex Pay
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr