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Astor & Sanders

Webstore Customer Support Representative

Astor & Sanders, Lakewood, Colorado, United States

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Webstore Customer Support Representative

Webstore Customer Support Representative

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Webstore Customer Support Representative

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a

Webstore Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the

Lakewood, CO

area. Roles and Responsibilities Answer customer product questions, assist with orders, track returns, accept payments for online products Document customer interactions in a tracking system Handle fax, e-mail and phone inquiries Track calls and service requests Escalate problem calls to other service providers Occasional warehouse product management support Perform other tasks as assigned Webstore Customer Support Representative

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a

Webstore Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the

Lakewood, CO

area. Roles and Responsibilities Answer customer product questions, assist with orders, track returns, accept payments for online products Document customer interactions in a tracking system Handle fax, e-mail and phone inquiries Track calls and service requests Escalate problem calls to other service providers Occasional warehouse product management support Perform other tasks as assigned

Requirements

At least 6 months of customer interaction experience Phone sales or support experience is preferred Experience working in an office setting using fax, e-mail and phones preferred Experience providing support to end users on web site navigation ideal Excellent customer service and phone etiquette skills required Excellent communications and interpersonal skills required

Benefits

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer. Some of our competitive benefits include Generous Paid Time Off (PTO) and all Federal Holidays off Comprehensive Health and Dental Insurance Coverage Retirement Savings Plan Pre-Tax Benefit Programs Wellness and Work-Life Support Professional Development Performance and Referral Bonuses Life and Disability Insurance Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at Astor & Sanders by 2x Sign in to set job alerts for “Customer Support Representative” roles.

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