The Metropolitan Museum of Art
Incident Response Manager (Armed)
The Metropolitan Museum of Art, New York, New York, us, 10261
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Incident Response Manager (Armed)
role at
The Metropolitan Museum of Art
About The Metropolitan Museum of Art The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.
Since its founding in 1870, The Met has aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.
At The Met, every staff member lives by our core values of respect, inclusivity, collaboration, excellence, and integrity. Values:
Respect:
Engage one another with collegiality, empathy, and kindness, always.
Inclusivity:
Ensure that all are and feel welcome and valued.
Collaboration:
Reach across boundaries to exchange ideas and work together toward our shared mission.
Excellence:
Lead the cultural world in quality and expertise—and inspire curiosity and creativity.
Integrity:
Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.
Responsibilities GENERAL STATEMENT OF RESPONSIBILITES & DUTIES:
As the Incident Response Manager, you will lead and coordinate the Museum’s security operations, analyzing potential threats and hostile activity to prevent incidents before they occur. You will oversee the Museum’s Executive Protection program, performing high-level protective operations for dignitaries, VIPs, Trustees, and other high-profile individuals, and ensuring protective plans are effectively implemented. You will also support the Senior Security Manager for Special Events to develop and execute comprehensive security operational plans for special events, ensuring the protection of guests, staff, and the Museum’s collection.
PRIMARY RESPONSIBILITIES & DUTIES:
Perform high-level executive protection (EP) operations for dignitaries, VIPs, trustees, and local/state/federal/world leaders. Include covert and overt protection, advance planning, venue assessments, threat analysis, route selection, and logistical coordination while maintaining a discreet, low-profile presence.
Conduct strategic threat assessments and protective intelligence gathering in partnership with the Met’s Security Intelligence Team to identify risks to principals, events, and the Museum’s assets.
Develop, implement, and oversee comprehensive executive protection plans for all high-profile movements, special events, and official engagements, ensuring alignment with Museum policies and best practices.
Coordinate with the Senior Security Manager for Special Events in the development and execution of comprehensive security operational plans, ensuring the safety of guests, staff, and the Museum’s collection.
Conduct threat assessments, advance planning, and post-event evaluations to identify risks, strengthen protocols, and continuously enhance the Museum’s special event security posture.
Conduct pre-event briefings with contracted security vendors in coordination with the Senior Security Manager for Special Events to ensure seamless protection and operational readiness.
Coordinate with local, state, federal, and foreign law enforcement or protective agencies for advance visits, security sweeps, and joint protective operations.
Provide real-time situational awareness and on-site protective coverage, including mobile and static positions, for principals during travel, events, and public appearances.
Lead the assessment and mitigation of potential threats to Museum leadership, Trustees, VIPs, and high-profile guests, including monitoring intelligence sources, social media, and unusual behaviors that could indicate risk.
Serve as a subject matter expert for Executive Protection, mentoring staff and leadership on protective procedures, risk management, and situational awareness.
Continuously review and enhance EP protocols, ensuring best practices in protective operations, intelligence coordination, threat mitigation, and emergency preparedness.
Incident Response & Emergency Management: Establish and maintain effective emergency response protocols, including fire safety, medical emergencies, evacuation procedures, and security breach response.
Notify the Security Operations Center, Intelligence Team, and Security Leadership of irregularities, suspicious activities, security breaches, and safety hazards; document and report incidents in the Security Department’s case management system.
Engage with suspicious persons and apply appropriate escalation of force, up to and including armed response, in accordance with established protocols and legal requirements.
Proactively identify and mitigate escalating situations, using de-escalation techniques and effective verbal and non-verbal communication.
Respond to critical incidents involving the Museum’s collection, fire, medical emergencies, bomb threats, flooding, water discharge, elevator emergencies, or other emergencies, acting as the primary liaison with law enforcement and government agencies as needed.
Respond to incidents involving the Museum’s art collection, fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, and other incidents, acting as liaison to local law enforcement and other government agencies.
Security Operations & Event Support: Manage and/or participate in the development and implementation of security plans in support of Museum Special Events.
Oversee and participate in the development and execution of security plans for museum special events, including VIP arrivals, red carpet events, and gala functions with heightened protective needs.
Identify, monitor, and record suspicious behaviors and patterns, including unusual interest in security operations, probing of staff, testing of systems, and suspicious vehicles entering Museum grounds.
Routinely monitor and inspect interior and exterior spaces of the Museum to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, suspicious behavior, and unauthorized persons in restricted spaces.
Loss Prevention & Investigative Support: Manage the Loss Prevention program, analyzing trends to advise Met Retail Management on preventive measures to reduce theft and inventory shrinkage.
Assist Associate Chief Security Officers with investigative needs, including internal or external partner coordination for incidents involving lost assets, confidential information, or policy violations.
Other duties as assigned by the Associate CSO for Frontline Security Operations, Deputy Chief Security Officer or Chief Security Officer.
Requirements & Qualifications
15 years of prior experience in law enforcement or the fire department is required.
Proven experience in security management, law enforcement, military, or fire department operations, with at least 5 years in a supervisory or leadership role.
Knowledge of New York City Fire Safety codes and regulations, and NFPA Life Safety Codes.
Bachelors degree or higher preferred.
Relevant professional certifications or training in security, law enforcement, emergency management, or fire/life safety strongly preferred.
Proficiency in New York City Fire Safety codes and NFPA Life Safety Codes
NYC Pistol Permit (Required)
NY Armed Guard License (Required)
Ability to perform and demonstrate self-control under difficult circumstances
Trained in de-escalation techniques
Good judgment, clear decision making, appropriate initiative and professional conduct
Prior Investigative Experience
Experience in security loss prevention
Must be proficient in the use of firearms
Willingness to perform incident/emergency response duty and standby duty, including weekends, holidays, nights, and overnights when necessary
Capable to work on your feet for extended periods
Customer service and public relations skills
Excellent communication skills, both written and verbal
Committed, Reliable and Trustworthy
Flexible with shift work and extended schedules during crisis periods
Compensation
Pay Range: $105,000.00 - $110,000.00 / Annually
The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The specific compensation offered to a candidate may depend on experience, education, and other factors.
Visa Sponsorship Visa sponsorship is not available for this position.
Location Requirements At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.
Benefits Offerings The Museum provides competitive compensation, and generous benefits and perks for all eligible employees.
Note:
Benefits Offering may differ based on Employee Status.
Medical, dental, vision and life insurance
403(b) basic retirement plan and optional matching retirement plan
Paid time off, including annual leave, sick leave, and 13 Museum holidays
Long-term disability coverage
Flexible Spending Accounts & Health Savings Account
Commuter benefits
Free financial-planning services
Financial assistance for relevant coursework, seminars, and training programs
25% discount for staff in Museum shops
Subsidized staff cafeteria
Access to the Museums Council pass for free museum admissions
We recognize that it is highly unlikely that someone meets 100% of the desired attributes. If much of this job description describes you, please apply.
The Met is committed to the full inclusion of all qualified individuals. Reasonable accommodations are available. If accommodations are needed, please contact benefits@metmuseum.org.
The Metropolitan Museum of Art is an equal opportunity employer. All employment decisions are made without regard to protected characteristics and other legally protected statuses.
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Incident Response Manager (Armed)
role at
The Metropolitan Museum of Art
About The Metropolitan Museum of Art The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.
Since its founding in 1870, The Met has aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.
At The Met, every staff member lives by our core values of respect, inclusivity, collaboration, excellence, and integrity. Values:
Respect:
Engage one another with collegiality, empathy, and kindness, always.
Inclusivity:
Ensure that all are and feel welcome and valued.
Collaboration:
Reach across boundaries to exchange ideas and work together toward our shared mission.
Excellence:
Lead the cultural world in quality and expertise—and inspire curiosity and creativity.
Integrity:
Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.
Responsibilities GENERAL STATEMENT OF RESPONSIBILITES & DUTIES:
As the Incident Response Manager, you will lead and coordinate the Museum’s security operations, analyzing potential threats and hostile activity to prevent incidents before they occur. You will oversee the Museum’s Executive Protection program, performing high-level protective operations for dignitaries, VIPs, Trustees, and other high-profile individuals, and ensuring protective plans are effectively implemented. You will also support the Senior Security Manager for Special Events to develop and execute comprehensive security operational plans for special events, ensuring the protection of guests, staff, and the Museum’s collection.
PRIMARY RESPONSIBILITIES & DUTIES:
Perform high-level executive protection (EP) operations for dignitaries, VIPs, trustees, and local/state/federal/world leaders. Include covert and overt protection, advance planning, venue assessments, threat analysis, route selection, and logistical coordination while maintaining a discreet, low-profile presence.
Conduct strategic threat assessments and protective intelligence gathering in partnership with the Met’s Security Intelligence Team to identify risks to principals, events, and the Museum’s assets.
Develop, implement, and oversee comprehensive executive protection plans for all high-profile movements, special events, and official engagements, ensuring alignment with Museum policies and best practices.
Coordinate with the Senior Security Manager for Special Events in the development and execution of comprehensive security operational plans, ensuring the safety of guests, staff, and the Museum’s collection.
Conduct threat assessments, advance planning, and post-event evaluations to identify risks, strengthen protocols, and continuously enhance the Museum’s special event security posture.
Conduct pre-event briefings with contracted security vendors in coordination with the Senior Security Manager for Special Events to ensure seamless protection and operational readiness.
Coordinate with local, state, federal, and foreign law enforcement or protective agencies for advance visits, security sweeps, and joint protective operations.
Provide real-time situational awareness and on-site protective coverage, including mobile and static positions, for principals during travel, events, and public appearances.
Lead the assessment and mitigation of potential threats to Museum leadership, Trustees, VIPs, and high-profile guests, including monitoring intelligence sources, social media, and unusual behaviors that could indicate risk.
Serve as a subject matter expert for Executive Protection, mentoring staff and leadership on protective procedures, risk management, and situational awareness.
Continuously review and enhance EP protocols, ensuring best practices in protective operations, intelligence coordination, threat mitigation, and emergency preparedness.
Incident Response & Emergency Management: Establish and maintain effective emergency response protocols, including fire safety, medical emergencies, evacuation procedures, and security breach response.
Notify the Security Operations Center, Intelligence Team, and Security Leadership of irregularities, suspicious activities, security breaches, and safety hazards; document and report incidents in the Security Department’s case management system.
Engage with suspicious persons and apply appropriate escalation of force, up to and including armed response, in accordance with established protocols and legal requirements.
Proactively identify and mitigate escalating situations, using de-escalation techniques and effective verbal and non-verbal communication.
Respond to critical incidents involving the Museum’s collection, fire, medical emergencies, bomb threats, flooding, water discharge, elevator emergencies, or other emergencies, acting as the primary liaison with law enforcement and government agencies as needed.
Respond to incidents involving the Museum’s art collection, fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, and other incidents, acting as liaison to local law enforcement and other government agencies.
Security Operations & Event Support: Manage and/or participate in the development and implementation of security plans in support of Museum Special Events.
Oversee and participate in the development and execution of security plans for museum special events, including VIP arrivals, red carpet events, and gala functions with heightened protective needs.
Identify, monitor, and record suspicious behaviors and patterns, including unusual interest in security operations, probing of staff, testing of systems, and suspicious vehicles entering Museum grounds.
Routinely monitor and inspect interior and exterior spaces of the Museum to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, suspicious behavior, and unauthorized persons in restricted spaces.
Loss Prevention & Investigative Support: Manage the Loss Prevention program, analyzing trends to advise Met Retail Management on preventive measures to reduce theft and inventory shrinkage.
Assist Associate Chief Security Officers with investigative needs, including internal or external partner coordination for incidents involving lost assets, confidential information, or policy violations.
Other duties as assigned by the Associate CSO for Frontline Security Operations, Deputy Chief Security Officer or Chief Security Officer.
Requirements & Qualifications
15 years of prior experience in law enforcement or the fire department is required.
Proven experience in security management, law enforcement, military, or fire department operations, with at least 5 years in a supervisory or leadership role.
Knowledge of New York City Fire Safety codes and regulations, and NFPA Life Safety Codes.
Bachelors degree or higher preferred.
Relevant professional certifications or training in security, law enforcement, emergency management, or fire/life safety strongly preferred.
Proficiency in New York City Fire Safety codes and NFPA Life Safety Codes
NYC Pistol Permit (Required)
NY Armed Guard License (Required)
Ability to perform and demonstrate self-control under difficult circumstances
Trained in de-escalation techniques
Good judgment, clear decision making, appropriate initiative and professional conduct
Prior Investigative Experience
Experience in security loss prevention
Must be proficient in the use of firearms
Willingness to perform incident/emergency response duty and standby duty, including weekends, holidays, nights, and overnights when necessary
Capable to work on your feet for extended periods
Customer service and public relations skills
Excellent communication skills, both written and verbal
Committed, Reliable and Trustworthy
Flexible with shift work and extended schedules during crisis periods
Compensation
Pay Range: $105,000.00 - $110,000.00 / Annually
The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The specific compensation offered to a candidate may depend on experience, education, and other factors.
Visa Sponsorship Visa sponsorship is not available for this position.
Location Requirements At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.
Benefits Offerings The Museum provides competitive compensation, and generous benefits and perks for all eligible employees.
Note:
Benefits Offering may differ based on Employee Status.
Medical, dental, vision and life insurance
403(b) basic retirement plan and optional matching retirement plan
Paid time off, including annual leave, sick leave, and 13 Museum holidays
Long-term disability coverage
Flexible Spending Accounts & Health Savings Account
Commuter benefits
Free financial-planning services
Financial assistance for relevant coursework, seminars, and training programs
25% discount for staff in Museum shops
Subsidized staff cafeteria
Access to the Museums Council pass for free museum admissions
We recognize that it is highly unlikely that someone meets 100% of the desired attributes. If much of this job description describes you, please apply.
The Met is committed to the full inclusion of all qualified individuals. Reasonable accommodations are available. If accommodations are needed, please contact benefits@metmuseum.org.
The Metropolitan Museum of Art is an equal opportunity employer. All employment decisions are made without regard to protected characteristics and other legally protected statuses.
#J-18808-Ljbffr