Operations Manager

Compensation: $83k - $90k Salary Knowledge and Experience: A minimum of four (4) years’ management experience in a fixed / Paratransit route system with over 100= vehicles is required. Experience with profit/ loss responsibility and accountability for safety and performance Bachelor’s Degree or equivalent experience Has evidence of experience and accountability for emergency planning, incidence response and safety management in a fixed/Paratransit route environment. Union and contract negotiation experience Call center experience Dispatch experience Putting together bids for drivers and attendants in a union location Previous driving experience preferred in the fixed and or paratransit industry Must be customer-focused with the ability to inspire your team with commitment and enthusiasm Have the ability to identify and solve problems in a structured and analytical way Key Accountabilities: Strategy & Governance Ability to quickly become an expert in the operating contract, collective bargaining agreement, and P&L. Intimate understanding of how operational ratios/performance indicators translate into safety excellence, financial performance, contract compliance, and customer satisfaction. Work well as part of a team Supervises day-to-day operations and administrative activities; providing liaison between client and company and facilitates problem solving between departments. Ensure safety practices and applicable regulations are obeyed by all employees. Coordinates routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards Ensures positive employee / labor relations, fosters employee engagement / recognition, administer department discipline, and resolves employee grievances. Coordinates the scheduling for both operators, bus attendants and supervisors in the operations department. Understands, interprets, and applies related laws, rules, regulations, policies, procedures, budgets, and labor/management agreements. Strategic Planning and mobilization Manages the operations department commence passenger services safely, on time, on budget and meeting the required contractual milestones. Assist with developing the annual business plan within the wider KTA plan, including a look back at the bid and looking forward, taking into account what has changed Report monthly to the relevant Manager on the department overall performance, encompassing all KeoLife pillars. Safety Be Accountable for the department’s organizational safety performance Ensure all relevant statutory and regulatory safety policies are applied and adhered to Ensure Safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront. Contribute to the safety culture through displaying exemplary safety-oriented behaviors Operational Performance Accountable for the planning, delivery and continuous improvement of the passenger delivery service, as specified by the General Manager and/or client. Responsible for monitoring and continuous improvement of the operations department Monitor, report and actively improve the operational performance of the organization, such as OTP, service delivery, revenue hours/mileages delivery. Work in collaboration with our client and our communities to plan and deliver special event services Customer Satisfaction Accountable for the department’s overall customer experience Implement, monitor and maintain customer centric processes (passenger information, passenger experience and passenger feedback as a minimum), bringing Keolis’ best practices in the organization and ensuring continuous improvement in every customer experience. Lead a customer-oriented culture where all staff ‘think like a passenger’ Assure the investigation, response and procedure improvements occur as they relate to customer comments. Employee Engagement Set the tone of leadership throughout the department through implementation of the Keolis management principles Lead an engaging culture where each individual is able to work to their full potential in the aligned delivery of the business objectives. Build the talent pool to ensure future capability to deliver the organizational business plan Lead the Union relationship: Understand and monitor compliance to the CBA Manage union relationships to be productive and enable win-win outcomes. Drive an improvement in the employee experience enabling improvements in all employee related KPIs including: employee turnover, unplanned absenteeism, driver headcount. Drive employee survey participation and deliver local action plans to continually improve employee experience and engagement. Economic Performance Deliver financial requirements for account payable, client billing, payroll of all drivers, Bus attendants, and operations team, monthly analysis and reporting in a timely and accurate manner, and in accordance with policy and process. Monitor and manage costs of the organization to ensure delivery against the authorized budget. Drive financial improvement across key drivers of performance: Lead improvement in key revenue streams, such as liquidated damages and delivery of revenue hours/mileage Drive the critical link between labor performance and financial performance, ensuring a strong understanding and alignment of the operational decisions to our financial performance – without compromising safety, operational performance and employee engagement Monitor and drive improvement in organizational claims management, ensuring best value for money is achieved within the context of the organization’s safety performance Client Relationship and external relationships Accountable for the quality of relationship with the client Identify opportunities to improve delivery against the contract within the shareholder expectations to develop win-win outcomes for operator and client in accordance with our value of ‘we commit. Growth and commercial development Representing Keolis to local public transport agencies and private entities in order to build Keolis market reputation Additional Statements: Drug and alcohol screening:

Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination. Safety commitment:

Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. Environmental commitment:

Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate. EEO statement:

Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Disclaimer and closing statement:

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the

Know Your Rights

notice from the Department of Labor.

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