Krispy Kreme Doughnut Corporation
NYC Manager of Retail - 1937-NY Times Square (New York, NY)
Krispy Kreme Doughnut Corporation, New York, New York, us, 10261
Krispy Kreme, founded in 1937, focuses on making fresh doughnuts using our founder's original recipe. The brand's Hot Light signals when doughnuts are being made in the shop, inviting guests to enjoy them hot off the line.
Overview
The Retail Manager will be responsible for managing the retail areas within the shop, including the front of house and store sales efforts. Responsibilities may include Hot Light times, retail sales, fundraising, and suggestive selling. The role supports achieving business plan objectives and profitability, aims to exceed customer expectations, fosters a culture of teamwork, develops staff members’ abilities and competencies, and meets or exceeds the financial objectives established for the location. The Manager of Retail will oversee the full employee life cycle for retail Krispy Kremo employees. Direct Reports
The following positions report directly to the Manager of Retail: Doughnut Servers, Doughnut Ambassadors, Key Holders and Supervisors. Your Recipe for Success
High school or GED required 3-5 years management experience in a retail or QSR environment Must be at least 18 years of age Experience with sales, management, production, and customer service Strong communication, organizational, and leadership skills Pleasant disposition, sociable, accommodating nature, and enthusiasm Self-motivation, creativity, and adaptability Basic computer, telephone, and fax knowledge Must perform all related competencies outlined in the Krispy Kreme Management Training Workbook Post secondary education strongly preferred Responsibilities
Guest Services: Serve as a role model for customer-first behaviors according to company standards Build a team of customer-focused employees through coaching and measurement Responsible for Doughnut Ambassador deployment to focus on creating a great guest experience Handle customer situations professionally Handle any customer concerns Respond to customer inquiries on a timely basis Ensure all products meet Krispy Kreme quality standards Conduct store tours Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures Sales: Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling Work with the Management team to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals Safety and Sanitation: Demonstrate safety consciousness and promote store safety (e.g., shoes, floor cones, MVRs) Maintain a high level of store sanitation and cleanliness (e.g., cleaning schedules, training) Equipment: Oversee proper upkeep of store facility and equipment Personnel: Recruit, hire, training, and dispute resolution; supervise all shift personnel including deployment of Key Holders; build a team of customer-focused employees and foster teamwork; demonstrate leadership in employee development; assist in communicating to store employees and enforcing all store policies, standards, and practices Accounting: Assist Management team in completing and managing income and expense budgets including accounts payable/receivable and profit and loss; perform accounting tasks such as counting and depositing revenues; assist in completing required corporate reporting documentation, both financial and operational; manage company resources responsibly including inventory control; manage financial duties; protect company assets Leadership: Communicate and model company standards and policies; implement efficiently and effectively directives from store, corporate, and divisional management; develop and maintain store organization to promote efficient operations; interface with corporate office personnel Benefits
Weekly Pay Career opportunities — we are growing! Comprehensive benefits (medical, vision, and dental insurance) Employee discount program 401K plan PTO Company events Education Reimbursement Adoption Assistance Life Insurance FSA/HSA Plans Pet Insurance Note:
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process. About Krispy Kreme
Headquartered in Charlotte, N.C., Krispy Kreme is a global brand known for its Original Glazed doughnut. We operate in more than 35 countries through a network of fresh doughnut shops, partnerships with leading retailers, and a growing Ecommerce and delivery business. Our purpose is to touch and enhance lives through the joy that is Krispy Kreme, guided by our values and community initiatives. Learn more at www.KrispyKreme.com and on social channels. Manager of Retail starting salary is $80,000 per year.
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The Retail Manager will be responsible for managing the retail areas within the shop, including the front of house and store sales efforts. Responsibilities may include Hot Light times, retail sales, fundraising, and suggestive selling. The role supports achieving business plan objectives and profitability, aims to exceed customer expectations, fosters a culture of teamwork, develops staff members’ abilities and competencies, and meets or exceeds the financial objectives established for the location. The Manager of Retail will oversee the full employee life cycle for retail Krispy Kremo employees. Direct Reports
The following positions report directly to the Manager of Retail: Doughnut Servers, Doughnut Ambassadors, Key Holders and Supervisors. Your Recipe for Success
High school or GED required 3-5 years management experience in a retail or QSR environment Must be at least 18 years of age Experience with sales, management, production, and customer service Strong communication, organizational, and leadership skills Pleasant disposition, sociable, accommodating nature, and enthusiasm Self-motivation, creativity, and adaptability Basic computer, telephone, and fax knowledge Must perform all related competencies outlined in the Krispy Kreme Management Training Workbook Post secondary education strongly preferred Responsibilities
Guest Services: Serve as a role model for customer-first behaviors according to company standards Build a team of customer-focused employees through coaching and measurement Responsible for Doughnut Ambassador deployment to focus on creating a great guest experience Handle customer situations professionally Handle any customer concerns Respond to customer inquiries on a timely basis Ensure all products meet Krispy Kreme quality standards Conduct store tours Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures Sales: Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling Work with the Management team to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals Safety and Sanitation: Demonstrate safety consciousness and promote store safety (e.g., shoes, floor cones, MVRs) Maintain a high level of store sanitation and cleanliness (e.g., cleaning schedules, training) Equipment: Oversee proper upkeep of store facility and equipment Personnel: Recruit, hire, training, and dispute resolution; supervise all shift personnel including deployment of Key Holders; build a team of customer-focused employees and foster teamwork; demonstrate leadership in employee development; assist in communicating to store employees and enforcing all store policies, standards, and practices Accounting: Assist Management team in completing and managing income and expense budgets including accounts payable/receivable and profit and loss; perform accounting tasks such as counting and depositing revenues; assist in completing required corporate reporting documentation, both financial and operational; manage company resources responsibly including inventory control; manage financial duties; protect company assets Leadership: Communicate and model company standards and policies; implement efficiently and effectively directives from store, corporate, and divisional management; develop and maintain store organization to promote efficient operations; interface with corporate office personnel Benefits
Weekly Pay Career opportunities — we are growing! Comprehensive benefits (medical, vision, and dental insurance) Employee discount program 401K plan PTO Company events Education Reimbursement Adoption Assistance Life Insurance FSA/HSA Plans Pet Insurance Note:
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process. About Krispy Kreme
Headquartered in Charlotte, N.C., Krispy Kreme is a global brand known for its Original Glazed doughnut. We operate in more than 35 countries through a network of fresh doughnut shops, partnerships with leading retailers, and a growing Ecommerce and delivery business. Our purpose is to touch and enhance lives through the joy that is Krispy Kreme, guided by our values and community initiatives. Learn more at www.KrispyKreme.com and on social channels. Manager of Retail starting salary is $80,000 per year.
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