Waste Pro
Regional Operations Manager - Mississippi
Waste Pro, Hattiesburg, Mississippi, United States, 39400
Overview
The Regional Operations Manager provides support for the efficiency of all operations within the region. Through superior communication, relationship building, client retention, team training & development efforts, the Regional Operations Manager uses conceptual/strategic process skills to understand the operations of each division and how to influence leadership to drive change for maximum efficiency. Strategic process improvements are targeted, qualified and measured for the success of all operations. This position supports the prospecting efforts for all major potential clients within the municipal sector and works closely with Municipal Marketing to provide guidance and direction for completion of new municipal proposals, bids and RFPs. Additionally, expense reduction and revenue increase efforts are closely aligned with the annual budget.
Responsibilities
Support Regional Vice President and staff with managing and oversight for region.
Municipal retention through deploying bench strength when there are operational issues on certain contracts.
Develop needed processes and procedures as they are identified.
Support operational projects that focus on increasing productivity and improving service.
Leverage strategy assessments, planning, and cross functional interaction to achieve high internal and external client satisfaction.
Drive acquisition and retention of governmental (city and county) contracts by maintaining relationships with elected officials, appointed staff and others influencing municipal contract decisions.
Support new municipal contract startup and acquisition transitions.
Direct DM's on processes and procedures required to be a successful operation; ensure understanding of how processes work and how to interpret results.
Train supervisors on all facets of their responsibilities, including education on how to meet P&L goals and understand what drives specific line items and how division managers can affect change.
Be accountable for assisting clients in a consultative "industry expert" capacity.
Quantify KPIs for DMs and help develop improvement plans; educate DMs on interpreting data and using it to coach drivers.
Stay involved in complaints resolution as expressed by municipal staff and key officials.
Actively participate in community events and activities where applicable to promote WP's differentiable difference (e.g., Local League of Cities, Keep America Beautiful affiliates, community cleanup events, civic associations, local charitable organizations).
Ensure the Regional Safety Program as outlined by RSM is implemented and evaluated; coach and execute initiatives for sales plans and goals.
Provide supervision support to help cover vacations in the region.
Qualifications
Education: BA/BS degree in business or equivalent field. Related work experience can be substituted for educational requirements.
5 years of management or supervisory work experience within the waste industry with demonstrated leadership skills.
Demonstrated use of strategic and consultative process improvement skills.
Superior written and oral communication skills combined with above-average organization, interpersonal, listening, presentation and problem-solving skills.
Professional demeanor and adaptability required to change as dictated by situation(s).
Proficiency in software packages, including MS Outlook, Word, PPT and Excel.
Experience in developing strategies to increase sales volumes, manage costs and source opportunities through different channels.
Well versed in problem solving, financial/profitability analysis, pricing, and client relationship management.
Must be prepared for extensive travel within a defined regional territory.
High degree of autonomy, yet team-oriented with ability to work cross-functionally within a dynamic environment.
Other Job Responsibilities
Employees in this job classification must attend and participate in corporation-sponsored training courses as assigned.
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, used by Waste Pro.
Any additional job duties that may be assigned by the Supervisor.
Qualifications Special Considerations/Physical Work Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) most of the work day.
Properly licensed with ability to drive a motor vehicle extensively within a defined area/territory.
Work Environment Normal setting for this job is: Office setting and outside operations. This is a high visibility position and requires a professional yet casual appearance.
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The Regional Operations Manager provides support for the efficiency of all operations within the region. Through superior communication, relationship building, client retention, team training & development efforts, the Regional Operations Manager uses conceptual/strategic process skills to understand the operations of each division and how to influence leadership to drive change for maximum efficiency. Strategic process improvements are targeted, qualified and measured for the success of all operations. This position supports the prospecting efforts for all major potential clients within the municipal sector and works closely with Municipal Marketing to provide guidance and direction for completion of new municipal proposals, bids and RFPs. Additionally, expense reduction and revenue increase efforts are closely aligned with the annual budget.
Responsibilities
Support Regional Vice President and staff with managing and oversight for region.
Municipal retention through deploying bench strength when there are operational issues on certain contracts.
Develop needed processes and procedures as they are identified.
Support operational projects that focus on increasing productivity and improving service.
Leverage strategy assessments, planning, and cross functional interaction to achieve high internal and external client satisfaction.
Drive acquisition and retention of governmental (city and county) contracts by maintaining relationships with elected officials, appointed staff and others influencing municipal contract decisions.
Support new municipal contract startup and acquisition transitions.
Direct DM's on processes and procedures required to be a successful operation; ensure understanding of how processes work and how to interpret results.
Train supervisors on all facets of their responsibilities, including education on how to meet P&L goals and understand what drives specific line items and how division managers can affect change.
Be accountable for assisting clients in a consultative "industry expert" capacity.
Quantify KPIs for DMs and help develop improvement plans; educate DMs on interpreting data and using it to coach drivers.
Stay involved in complaints resolution as expressed by municipal staff and key officials.
Actively participate in community events and activities where applicable to promote WP's differentiable difference (e.g., Local League of Cities, Keep America Beautiful affiliates, community cleanup events, civic associations, local charitable organizations).
Ensure the Regional Safety Program as outlined by RSM is implemented and evaluated; coach and execute initiatives for sales plans and goals.
Provide supervision support to help cover vacations in the region.
Qualifications
Education: BA/BS degree in business or equivalent field. Related work experience can be substituted for educational requirements.
5 years of management or supervisory work experience within the waste industry with demonstrated leadership skills.
Demonstrated use of strategic and consultative process improvement skills.
Superior written and oral communication skills combined with above-average organization, interpersonal, listening, presentation and problem-solving skills.
Professional demeanor and adaptability required to change as dictated by situation(s).
Proficiency in software packages, including MS Outlook, Word, PPT and Excel.
Experience in developing strategies to increase sales volumes, manage costs and source opportunities through different channels.
Well versed in problem solving, financial/profitability analysis, pricing, and client relationship management.
Must be prepared for extensive travel within a defined regional territory.
High degree of autonomy, yet team-oriented with ability to work cross-functionally within a dynamic environment.
Other Job Responsibilities
Employees in this job classification must attend and participate in corporation-sponsored training courses as assigned.
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, used by Waste Pro.
Any additional job duties that may be assigned by the Supervisor.
Qualifications Special Considerations/Physical Work Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) most of the work day.
Properly licensed with ability to drive a motor vehicle extensively within a defined area/territory.
Work Environment Normal setting for this job is: Office setting and outside operations. This is a high visibility position and requires a professional yet casual appearance.
#J-18808-Ljbffr