Shift Leader

At Caribou Coffee we create day-making experiences that spark a chain reaction of

GOOD ! This is our purpose. Our team brings this to life by focusing on what's really important -

TEAM, GUEST, BUSINESS ! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the 'Bou Crew! Position

Overview

:

The

Shift Leader

is responsible for

the overall leadership and direction of the store in

partnership with

the

General Manager

or the Assistant

General Manager

. The

Shift Leader

is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new

d

irectives

and

guest

connections during the shift. Core Responsibilities Demonstrate

s mastery

of the DOING of Team Member with ease

,

enthusiasm

and excellence

Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen

Thinks strategically about maximizing product sales and waste management

Demonstrates "total store vision" to take ownership of the look and feel of the store

Knowledgeable about the deployment for the day, and the roles and responsibilities associated

Consistently

leverages

effective communication on the floor during the shift

Sees the needs of the team and guest and addresses situations before they become problematic

Understands the multiple priorities of the shift and effectively communicates and delegates

objectives

and tasks

Takes ownership not only for the current shift, but also the shift that follows

Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently

Actively - and in the moment - coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role

Trains team on role responsibilities, product knowledge and promotional items

Performs administrative tasks with integrity

and to

completion, including, but not limited

to

bank deposits, inventory, store product orders and others as assigned.

Actively develops Team Members and is in conversations about career and professional growth.

Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve

With

Love

Takes ownership for their impact on other people and actively manages how they show up

Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty

Is

resilient under pressure

and brings a being of calm in critical moments

Brings joyfulness to leading the team, serving guests and being a community member

Seeks

to be of service and create success for others

Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow

Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn

Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance

Takes ownership for, and is eager to, make a positive impact on others

Seeks

to create an inclusive and inspiring culture on every shift with every team member

Takes full ownership of their own development and actively seeks feedback and growth opportunities

Skills and

Qualifications Required: At least

1

year of

leadership,

restaurant,

retail

or customer service experience

required

, or

properly trained

and approved by Caribou Coffee to take responsibility as a

Shift Leader

Ability to

work

at least one of the following:

early mornings, evenings,

some holidays

and/or weekends.

Must be at least 1

8

years of age

Preferred: Hig

h school diploma or GED equivalent

A valid driver's license and reliable transportation

Physical Requirements: The physical requirements for this position are hearing, speaking, seeing, bending, reaching,

lifting up

to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to

accomplish

the physical requirements with or without reasonable

accommodations

. The duties of this position may change from time to time.

Caribou reserves the right to add or

delete

duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be

all-inclusive

. Caribou Coffee Operating Company, Inc. and itsaffiliatesare proud to be Equal Opportunity Employersto all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal,

state

or local laws.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Address: | 301 W Roosevelt Blvd , Monroe, North Carolina 28110 |

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Caribou Coffee Company, Inc. and its subsidiaries ("Company") are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation. Brand: Caribou Coffee #J-18808-Ljbffr