Gordon Incorporated
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Product Manager
role at
Gordon Incorporated .
Location: Bossier City, LA. This position is on-site.
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Position Summary The Product Manager will provide overall management direction of one or more product offerings to meet the needs of our customers, including identifying gaps in product offerings at all stages and innovative solutions to fill them.
This role requires a direct understanding of design and manufacturing processes, and industry standards required to establish complete product development, marketing, manufacturing, and sales strategies. The Product Manager is responsible for each product offering from cradle to grave, including the processing of orders.
Objectives
Drive the product and business planning processes for cross-functional teams
Analyze customer needs, current market trends and potential partnerships from an ROI (Return on Investment) perspective, always seeking continuous improvement
Assess current competitor offerings and seek opportunities for creating advantages
Analyze product requirements and develop appropriate programs to ensure they’re met
Develop, implement and maintain production timelines across multiple departments
Appraise new product ideas and strategize appropriate go-to-market plans
Lead the Product Team to ensure maximum performance, by providing purpose, direction and motivation
Lead the Product Team to develop product requirement definitions through deployment, identifying schedules, scopes, budget estimations and implementation plans, including risk mitigation
Coordinate internal and external resources to ensure quality standards, schedules and budgets are met or improved upon
Analyze product and/or project status and, when necessary, revise the scope, schedule or budget to ensure that product and/or project requirements can be met
Establish and maintain relationships with relevant stakeholders, providing day-to-day contact on project status and changes
Responsibilities
Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements, and roadmap development, and product launch
Translate product strategy into detailed requirements for prototyping and final development by engineering teams
Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue and ROI
Analyze market data to develop sales strategies and define product objectives for effective marketing communications
Collaborate closely with engineering, production, marketing and sales teams in the development, quality expectations, release of products and balance resources to ensure success for the entire organization
Develop product positioning and messaging that differentiates Gordon, Inc. across primary market segments
Establish and maintain processes for managing scope during the product lifecycle, setting quality and performance standards and assessing risks
Assign and monitor resources to ensure product efficiency and maximize deliverables
Report product outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan
Provide technical support for the Independent Manufacturer’s Representatives in their role and responsibilities to attain preferential and proprietary specifications for Gordon products
Work in concert with the Division Sales Managers, Engineers and the respective Business Units to provide Architectural and design support for our customers, Manufacturers’ Reps, as well as providing specifications for Architects
Provides Technical Sales Service for Independent Reps and all other Customers. Is the focal point of contact for Customer Assistance in the areas of the Product Group(s) assigned
Works with Architects to design and specify Gordon, Inc. products into the scope of their work
Sales Order Entry – from receipt of the order through the process of establishing a schedule for shipment that is acceptable to the Customer
The use of M1 (Our Fully Integrated ERP System) and compliance to established and required procedures
Reviews reports of Scheduled and Not-Scheduled Sales Orders to ensure that no un-warranted delays are present in the process, and that Lead times are being achieved in all areas throughout the order entry process
Works closely with the Production Planning Manager to stay abreast of the completion schedule of all jobs in the Schedule
Ensures that timely and accurate information is related to the customer relative to the delivery of their orders(s)
Responsible for Bids and the Quoting Process, as well as leads in the Review and recommendation for large quotations. Ensures that quotations reflect the production and process capabilities of Gordon
Identifies specific job and project requirements for which established process capabilities do not currently exist, and recommends Product Development initiatives and testing
Follows-up on Bids and Quotations and documents issues learned, providing feedback and constructive implementation of marketing feedback
Ensures that all procedures are followed, with precision, and that “short cuts” that are intended to save minutes do not result in creating non-value added work downstream, lends itself to possible confusion, or result in an ambiguous specification and expectation for whatever process is required to satisfy the needs of the customer
Other functional requirements include:
Return Authorization procedure
Credits procedure
Internal Debit Procedure
Sales Order Cancellation Procedure
Generates Absorb Freight documentation
Coordination with Purchasing on Custom color matches
Order Expediting with the Planning & Scheduling Teams
Seeks Technical solutions to Customer problems in concert with Engineering
Systematic Follow-up with the Customer for Approvals
Submittal Drawings
Advance Purchase of Raw Materials
Calculates take-offs for customers
Reviews Purchase Order scope vs. Estimate scope
Maintains a two-year calendar and sales projection update
Maintenance of information and procedures on Gordon Intranet
Anticipates and timely communicates deviations from a product/project plan or schedule and keeps all participants and stakeholders informed
Analyzes, identifies, logs, and manages potential and known actual risk issues, takes corrective action by tackling day-to-day issues head‑on
Forecasts how more serious project setbacks and issues of risks might impact project scope, schedule, quality, and cost
Responsible for bringing the project to a close, which may include creating an end‑of‑project report or evaluation document, holding project completion meetings and activities, and capturing and using relevant lessons learned
Manages customer relationships, working collaboratively with both internal and external stakeholders while navigating complex design challenges, developing creative technical solutions to meet project goals
Communicates effectively with internal and external project stakeholders throughout the project lifecycle to deliver successful projects and promote repeat business
Responsible for direct customer communication, including management of schedules and key milestones/deliverables
Analysis of complex project criteria (design intent, budget, schedule, resource availability, etc.) and creation of effective, actionable plans to align these various criteria in real‑time with achievable positive results
Recommends and presents innovative solutions and drives internal developments and improvements
Utilizes architectural and manufacturing expertise to guide design development and oversight in collaboration with the production of shop drawings and supporting documentation
Collaborates with the production team to ensure projects are manufactured on time and to exacting standards
Measuring and monitoring project performance using appropriate tools and techniques
Proactively works to deliver projects on time, within budget, within scope and within spec
Expedites, reviews, and provides “Quality Control” on shop drawings and submittals
Prepares, submits, obtains approval, verifies, and tracks billings until payment is received
Prices and processes change order proposals and coordinates with the Estimating Team when required
Sets up cost projections for all projects managed and updates monthly
Promotes Gordon, Inc. and maintains strong relationships with subcontractors, general contractors, owners and architects
Education / Experience Qualifications
0–5 years of experience in Product Management
0–3 years of experience in Manufacturing
Bachelor’s degree and/or working experience in Manufacturing, Architecture, Construction or related field
Leader, providing a team with direction and vision, including motivating people to perform, listening to people, providing feedback, recognizing strengths, and providing challenges
Knowledge of financial acumen – cash flow, cost projections, job cost, billings projections with oversight
Basic knowledge of Gordon, Inc. products, services, processes, and order processing
Knowledge, Skills and Abilities
Proficient in MS Office Suite
Strong experience in a dynamic product management role
Proven success in overseeing all elements of the product development lifecycle
High effectiveness in managing cross-functional teams
Experience in delivering finely tuned product marketing strategies
Strong attention to deadlines and budgetary guidelines
Proven success working with all levels of management
Strong written and verbal communication skills
Excellent presentation skills
Demonstrates commitment to deliver outstanding service – both with internal and external stakeholders
Takes ownership to personally resolve customer problems (or find someone who can)
Listens well, asks clarifying questions, and checks for agreement with customers
Committed to following up with customers in all instances in a timely manner
Strong sense of accountability – ensures that you will do what you say that you are going to do
Creates a personal connection with customers – smiles, warm greetings, acts friendly and respectful
Positive attitude
Responsible for the overall outcome of the project
Actively identifies risk and escalates as needed
Understands project plans and specifications
Able to read and interpret product/project drawings and specifications
Independently performs most assignments with instruction
Works autonomously at times
Receives guidance for unusual or complex problems and supervisor approval for changes in standards
Engages and promotes company culture
Open to feedback and flexible to change
Assists in the development/mentoring of Product Specialist and Administrative Assistant roles
Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Seniority level
Entry level
Employment type
Full-time
Job function
Product Management and Marketing
Wholesale Building Materials
#J-18808-Ljbffr
Product Manager
role at
Gordon Incorporated .
Location: Bossier City, LA. This position is on-site.
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Position Summary The Product Manager will provide overall management direction of one or more product offerings to meet the needs of our customers, including identifying gaps in product offerings at all stages and innovative solutions to fill them.
This role requires a direct understanding of design and manufacturing processes, and industry standards required to establish complete product development, marketing, manufacturing, and sales strategies. The Product Manager is responsible for each product offering from cradle to grave, including the processing of orders.
Objectives
Drive the product and business planning processes for cross-functional teams
Analyze customer needs, current market trends and potential partnerships from an ROI (Return on Investment) perspective, always seeking continuous improvement
Assess current competitor offerings and seek opportunities for creating advantages
Analyze product requirements and develop appropriate programs to ensure they’re met
Develop, implement and maintain production timelines across multiple departments
Appraise new product ideas and strategize appropriate go-to-market plans
Lead the Product Team to ensure maximum performance, by providing purpose, direction and motivation
Lead the Product Team to develop product requirement definitions through deployment, identifying schedules, scopes, budget estimations and implementation plans, including risk mitigation
Coordinate internal and external resources to ensure quality standards, schedules and budgets are met or improved upon
Analyze product and/or project status and, when necessary, revise the scope, schedule or budget to ensure that product and/or project requirements can be met
Establish and maintain relationships with relevant stakeholders, providing day-to-day contact on project status and changes
Responsibilities
Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements, and roadmap development, and product launch
Translate product strategy into detailed requirements for prototyping and final development by engineering teams
Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue and ROI
Analyze market data to develop sales strategies and define product objectives for effective marketing communications
Collaborate closely with engineering, production, marketing and sales teams in the development, quality expectations, release of products and balance resources to ensure success for the entire organization
Develop product positioning and messaging that differentiates Gordon, Inc. across primary market segments
Establish and maintain processes for managing scope during the product lifecycle, setting quality and performance standards and assessing risks
Assign and monitor resources to ensure product efficiency and maximize deliverables
Report product outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan
Provide technical support for the Independent Manufacturer’s Representatives in their role and responsibilities to attain preferential and proprietary specifications for Gordon products
Work in concert with the Division Sales Managers, Engineers and the respective Business Units to provide Architectural and design support for our customers, Manufacturers’ Reps, as well as providing specifications for Architects
Provides Technical Sales Service for Independent Reps and all other Customers. Is the focal point of contact for Customer Assistance in the areas of the Product Group(s) assigned
Works with Architects to design and specify Gordon, Inc. products into the scope of their work
Sales Order Entry – from receipt of the order through the process of establishing a schedule for shipment that is acceptable to the Customer
The use of M1 (Our Fully Integrated ERP System) and compliance to established and required procedures
Reviews reports of Scheduled and Not-Scheduled Sales Orders to ensure that no un-warranted delays are present in the process, and that Lead times are being achieved in all areas throughout the order entry process
Works closely with the Production Planning Manager to stay abreast of the completion schedule of all jobs in the Schedule
Ensures that timely and accurate information is related to the customer relative to the delivery of their orders(s)
Responsible for Bids and the Quoting Process, as well as leads in the Review and recommendation for large quotations. Ensures that quotations reflect the production and process capabilities of Gordon
Identifies specific job and project requirements for which established process capabilities do not currently exist, and recommends Product Development initiatives and testing
Follows-up on Bids and Quotations and documents issues learned, providing feedback and constructive implementation of marketing feedback
Ensures that all procedures are followed, with precision, and that “short cuts” that are intended to save minutes do not result in creating non-value added work downstream, lends itself to possible confusion, or result in an ambiguous specification and expectation for whatever process is required to satisfy the needs of the customer
Other functional requirements include:
Return Authorization procedure
Credits procedure
Internal Debit Procedure
Sales Order Cancellation Procedure
Generates Absorb Freight documentation
Coordination with Purchasing on Custom color matches
Order Expediting with the Planning & Scheduling Teams
Seeks Technical solutions to Customer problems in concert with Engineering
Systematic Follow-up with the Customer for Approvals
Submittal Drawings
Advance Purchase of Raw Materials
Calculates take-offs for customers
Reviews Purchase Order scope vs. Estimate scope
Maintains a two-year calendar and sales projection update
Maintenance of information and procedures on Gordon Intranet
Anticipates and timely communicates deviations from a product/project plan or schedule and keeps all participants and stakeholders informed
Analyzes, identifies, logs, and manages potential and known actual risk issues, takes corrective action by tackling day-to-day issues head‑on
Forecasts how more serious project setbacks and issues of risks might impact project scope, schedule, quality, and cost
Responsible for bringing the project to a close, which may include creating an end‑of‑project report or evaluation document, holding project completion meetings and activities, and capturing and using relevant lessons learned
Manages customer relationships, working collaboratively with both internal and external stakeholders while navigating complex design challenges, developing creative technical solutions to meet project goals
Communicates effectively with internal and external project stakeholders throughout the project lifecycle to deliver successful projects and promote repeat business
Responsible for direct customer communication, including management of schedules and key milestones/deliverables
Analysis of complex project criteria (design intent, budget, schedule, resource availability, etc.) and creation of effective, actionable plans to align these various criteria in real‑time with achievable positive results
Recommends and presents innovative solutions and drives internal developments and improvements
Utilizes architectural and manufacturing expertise to guide design development and oversight in collaboration with the production of shop drawings and supporting documentation
Collaborates with the production team to ensure projects are manufactured on time and to exacting standards
Measuring and monitoring project performance using appropriate tools and techniques
Proactively works to deliver projects on time, within budget, within scope and within spec
Expedites, reviews, and provides “Quality Control” on shop drawings and submittals
Prepares, submits, obtains approval, verifies, and tracks billings until payment is received
Prices and processes change order proposals and coordinates with the Estimating Team when required
Sets up cost projections for all projects managed and updates monthly
Promotes Gordon, Inc. and maintains strong relationships with subcontractors, general contractors, owners and architects
Education / Experience Qualifications
0–5 years of experience in Product Management
0–3 years of experience in Manufacturing
Bachelor’s degree and/or working experience in Manufacturing, Architecture, Construction or related field
Leader, providing a team with direction and vision, including motivating people to perform, listening to people, providing feedback, recognizing strengths, and providing challenges
Knowledge of financial acumen – cash flow, cost projections, job cost, billings projections with oversight
Basic knowledge of Gordon, Inc. products, services, processes, and order processing
Knowledge, Skills and Abilities
Proficient in MS Office Suite
Strong experience in a dynamic product management role
Proven success in overseeing all elements of the product development lifecycle
High effectiveness in managing cross-functional teams
Experience in delivering finely tuned product marketing strategies
Strong attention to deadlines and budgetary guidelines
Proven success working with all levels of management
Strong written and verbal communication skills
Excellent presentation skills
Demonstrates commitment to deliver outstanding service – both with internal and external stakeholders
Takes ownership to personally resolve customer problems (or find someone who can)
Listens well, asks clarifying questions, and checks for agreement with customers
Committed to following up with customers in all instances in a timely manner
Strong sense of accountability – ensures that you will do what you say that you are going to do
Creates a personal connection with customers – smiles, warm greetings, acts friendly and respectful
Positive attitude
Responsible for the overall outcome of the project
Actively identifies risk and escalates as needed
Understands project plans and specifications
Able to read and interpret product/project drawings and specifications
Independently performs most assignments with instruction
Works autonomously at times
Receives guidance for unusual or complex problems and supervisor approval for changes in standards
Engages and promotes company culture
Open to feedback and flexible to change
Assists in the development/mentoring of Product Specialist and Administrative Assistant roles
Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Seniority level
Entry level
Employment type
Full-time
Job function
Product Management and Marketing
Wholesale Building Materials
#J-18808-Ljbffr