Covenant Health
Oncology Services Outreach Liaison, Cancer Outreach Services
Full Time, 80 Hours Per Pay Period, Day Shift
Thompson Cancer Survival Center Overview Thompson Cancer Survival Center is our region’s largest cancer‑fighting network, with more imaging centers, more board‑certified physicians and surgeons, and more cancer and radiation centers closer to where you call home. We are a proud member of Covenant Health, our region’s top‑performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest‑growing physician practice division.
Thompson Cancer Survival Center (TCSC) was founded to bring world‑class cancer care to East Tennessee. At TCSC, leading cancer specialists use advanced technologies to achieve breakthrough successes in treating many types of cancer. Our doctors have the support of a complete team – dieticians, genetics counselors, physicists, pharmacists, therapists, technologists, oncology nurses, social workers and others – who treat, and beat, the disease. Therapies pioneered at Thompson have transformed and saved the lives of hundreds of East Tennessee cancer patients, while progressive clinical trials bring the most advanced new cancer medicines to this area. In addition to the original downtown location, TCSC facilities are in West Knoxville, Oak Ridge, Sevierville, and Morristown.
Position Summary The Oncology Services Outreach Liaison will represent TCSC to partner with provider offices and select community organizations to form, grow, and maintain long‑term positive relationships and increase referrals to TCSC’s service lines.
This role works with leadership to create and implement a marketing and outreach plan that aligns with TCSC’s overall business development and marketing strategies. The liaison identifies and calls on medical offices regularly to engage TCSC’s partner providers and their relevant staff, increasing referrals and gaining market share for all TCSC service lines (Medical Oncology, Radiation Oncology, Breast Center, PET Imaging Services). The liaison represents TCSC services at selected community events and at affiliated facilities’ cancer committees or board organizations as assigned by the Director. The liaison maintains professionalism in behavior and appearance, is personable and engaging, data‑savvy, knowledgeable about TCSC’s oncology services and referral processes, and is innovative in building positive relationships. The liaison acts as a reliable conduit of information between the field and TCSC leaders, assists with prompt problem solving and service recovery, and provides recommendations regarding participation in system‑wide and community initiatives, including allocating resources and leading projects.
Responsibilities
Attends and participates in all oncology service line meetings as assigned. Represents and acts with integrity on designated and approved community boards and health councils while promoting a positive image and ensuring recognition of TCSC as a valued community resource. Identifies and executes programs that align with affiliate cancer committees’ goals and manages agreed‑to projects.
Represents TCSC and participates in community and philanthropic events that fit the overall strategy for the program. Supports other departments and affiliates during implementation of programs and events that align with TCSC’s mission and vision, e.g., KOMEN functions and BUDDY’S Race Against Cancer, Women’s Expo, and Relay for Life.
Coordinates cancer prevention/awareness health screening initiatives in community and corporate settings, aligning with TCSC’s outreach strategy and priorities. Stays current on health information, priorities, and policies. Serves as a resource to affiliate facility cancer committees, maintains knowledge of current accreditation standards, creates suggestions based on specific population analysis, and assumes responsibility for all related deliverables to support accreditations.
Collaborates with department leader to establish target volume growth goals for each of TCSC’s service areas and implements an outreach and marketing plan to meet such targets.
Monitors provider and service line referral data, notifies management of significant changes in patterns, determines factors contributing to changes in volumes, and recommends action as appropriate.
Maintains awareness of competitive activity within the market and communicates discovered opportunities to the department leader. Assists in developing and executing tactics to increase patient referral volumes and responds to opportunities.
Collaborates with department leadership and Corporate Marketing Representatives to analyze marketing activities, identify opportunities, and develop specific campaigns, brochures, educational collateral, etc.
Conducts marketing and educational outreach calls on targeted referring physicians, advanced practice providers, and their key office influencers with regular frequency to achieve objectives and emphasis on specific goals identified in the strategic plan:
Identifies and encourages appropriate referrals to TCSC’s service lines to increase referral volumes.
Promotes TCSC’s image in the community as cancer experts and reliable partners.
Develops long‑term referral relationships, enhances customer loyalty, and exceeds client satisfaction by delivering the highest level of customer service through consistent, prompt, and accurate exchange of information related to referral processes, pain points, and shared patients.
Acts as a liaison between TCSC physicians and staff and referring physicians, advanced practice providers, and referral teams to resolve miscommunications, provide and obtain information, and ensure optimal positive relationships and accurate, timely communications flow between entities.
Maintains all required documentation of activities and interactions. Creates and shares a monthly call plan including budget and submits expense reports in an accurate and timely manner.
Adheres to all integrity and compliance guidelines set forth by Covenant Health.
Other duties may apply as assigned.
Qualifications Minimum Education : Master’s degree in a related field or Bachelor’s degree with 3+ years of field‑based sales/outreach/liaison/business development in a healthcare, medical, or pharma‑related field.
Minimum Experience : Ability to develop, organize, implement, evaluate multiple diverse programs and responsibilities. Excellent communication skills, both oral and written. Strong grasp of anatomy and physiology with ability to understand and communicate medical concepts and terminology. Strong organizational skills, good interpersonal skills, friendly disposition, evidence of self‑motivation, and a professional demeanor.
Licensure Requirements : Must have a valid Tennessee driver’s license Class D and state‑mandated minimum insurance coverage. Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
Hospitals and Health Care
Recruiter: Jennifer Gordon || apply@covhlth.com
#J-18808-Ljbffr
Full Time, 80 Hours Per Pay Period, Day Shift
Thompson Cancer Survival Center Overview Thompson Cancer Survival Center is our region’s largest cancer‑fighting network, with more imaging centers, more board‑certified physicians and surgeons, and more cancer and radiation centers closer to where you call home. We are a proud member of Covenant Health, our region’s top‑performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest‑growing physician practice division.
Thompson Cancer Survival Center (TCSC) was founded to bring world‑class cancer care to East Tennessee. At TCSC, leading cancer specialists use advanced technologies to achieve breakthrough successes in treating many types of cancer. Our doctors have the support of a complete team – dieticians, genetics counselors, physicists, pharmacists, therapists, technologists, oncology nurses, social workers and others – who treat, and beat, the disease. Therapies pioneered at Thompson have transformed and saved the lives of hundreds of East Tennessee cancer patients, while progressive clinical trials bring the most advanced new cancer medicines to this area. In addition to the original downtown location, TCSC facilities are in West Knoxville, Oak Ridge, Sevierville, and Morristown.
Position Summary The Oncology Services Outreach Liaison will represent TCSC to partner with provider offices and select community organizations to form, grow, and maintain long‑term positive relationships and increase referrals to TCSC’s service lines.
This role works with leadership to create and implement a marketing and outreach plan that aligns with TCSC’s overall business development and marketing strategies. The liaison identifies and calls on medical offices regularly to engage TCSC’s partner providers and their relevant staff, increasing referrals and gaining market share for all TCSC service lines (Medical Oncology, Radiation Oncology, Breast Center, PET Imaging Services). The liaison represents TCSC services at selected community events and at affiliated facilities’ cancer committees or board organizations as assigned by the Director. The liaison maintains professionalism in behavior and appearance, is personable and engaging, data‑savvy, knowledgeable about TCSC’s oncology services and referral processes, and is innovative in building positive relationships. The liaison acts as a reliable conduit of information between the field and TCSC leaders, assists with prompt problem solving and service recovery, and provides recommendations regarding participation in system‑wide and community initiatives, including allocating resources and leading projects.
Responsibilities
Attends and participates in all oncology service line meetings as assigned. Represents and acts with integrity on designated and approved community boards and health councils while promoting a positive image and ensuring recognition of TCSC as a valued community resource. Identifies and executes programs that align with affiliate cancer committees’ goals and manages agreed‑to projects.
Represents TCSC and participates in community and philanthropic events that fit the overall strategy for the program. Supports other departments and affiliates during implementation of programs and events that align with TCSC’s mission and vision, e.g., KOMEN functions and BUDDY’S Race Against Cancer, Women’s Expo, and Relay for Life.
Coordinates cancer prevention/awareness health screening initiatives in community and corporate settings, aligning with TCSC’s outreach strategy and priorities. Stays current on health information, priorities, and policies. Serves as a resource to affiliate facility cancer committees, maintains knowledge of current accreditation standards, creates suggestions based on specific population analysis, and assumes responsibility for all related deliverables to support accreditations.
Collaborates with department leader to establish target volume growth goals for each of TCSC’s service areas and implements an outreach and marketing plan to meet such targets.
Monitors provider and service line referral data, notifies management of significant changes in patterns, determines factors contributing to changes in volumes, and recommends action as appropriate.
Maintains awareness of competitive activity within the market and communicates discovered opportunities to the department leader. Assists in developing and executing tactics to increase patient referral volumes and responds to opportunities.
Collaborates with department leadership and Corporate Marketing Representatives to analyze marketing activities, identify opportunities, and develop specific campaigns, brochures, educational collateral, etc.
Conducts marketing and educational outreach calls on targeted referring physicians, advanced practice providers, and their key office influencers with regular frequency to achieve objectives and emphasis on specific goals identified in the strategic plan:
Identifies and encourages appropriate referrals to TCSC’s service lines to increase referral volumes.
Promotes TCSC’s image in the community as cancer experts and reliable partners.
Develops long‑term referral relationships, enhances customer loyalty, and exceeds client satisfaction by delivering the highest level of customer service through consistent, prompt, and accurate exchange of information related to referral processes, pain points, and shared patients.
Acts as a liaison between TCSC physicians and staff and referring physicians, advanced practice providers, and referral teams to resolve miscommunications, provide and obtain information, and ensure optimal positive relationships and accurate, timely communications flow between entities.
Maintains all required documentation of activities and interactions. Creates and shares a monthly call plan including budget and submits expense reports in an accurate and timely manner.
Adheres to all integrity and compliance guidelines set forth by Covenant Health.
Other duties may apply as assigned.
Qualifications Minimum Education : Master’s degree in a related field or Bachelor’s degree with 3+ years of field‑based sales/outreach/liaison/business development in a healthcare, medical, or pharma‑related field.
Minimum Experience : Ability to develop, organize, implement, evaluate multiple diverse programs and responsibilities. Excellent communication skills, both oral and written. Strong grasp of anatomy and physiology with ability to understand and communicate medical concepts and terminology. Strong organizational skills, good interpersonal skills, friendly disposition, evidence of self‑motivation, and a professional demeanor.
Licensure Requirements : Must have a valid Tennessee driver’s license Class D and state‑mandated minimum insurance coverage. Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
Hospitals and Health Care
Recruiter: Jennifer Gordon || apply@covhlth.com
#J-18808-Ljbffr