Kraft Group LLC
Ticket Office Event Day Staff
Kraft Group LLC, Foxborough, Massachusetts, United States, 02085
Job Details
Job Location
Kraft Sports and Entertainment - Foxborough, MA
Position Type
Part Time
Education Level
High School Diploma or Equivalent
Job Category
Sales
Description
SUMMARY:
This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.
DUTIES AND RESPONSIBILITIES
Event days with strong focus on customer interaction and service
Customer Service:
Assist customers with lost tickets and other customer service related issues
Sales:
sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up
Will Call:
Distribute will call and troubleshoot/manage customer expectations when issues arise
Mobile Ticketing Gate Support:
assist guests with any mobile ticketing issues at stadium entrances
Understand all aspects of Ticket Office policies
Provide positive, friendly, and timely service to all guests
Ability to work evenings and weekends
Year round event opportunities
Potential for office hours during our busy times of the year
Special projects and assignments as business dictates
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibility
SKILLS AND QUALIFICATIONS
Strong Customer Service skills
Keen attention to detail
Ability to work under pressure and in a fast paced setting
Able to take and relay instructions
Experience handling and balancing cash
Ability to multi-task
Reliable transportation to and from Gillette Stadium
PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work for long periods of time
WORK ENVIRONMENT
A dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.
Ability to work in inclement weather
CERTIFICATES, LICENSES, REGISTRATIONS
None required
OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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Job Location
Kraft Sports and Entertainment - Foxborough, MA
Position Type
Part Time
Education Level
High School Diploma or Equivalent
Job Category
Sales
Description
SUMMARY:
This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.
DUTIES AND RESPONSIBILITIES
Event days with strong focus on customer interaction and service
Customer Service:
Assist customers with lost tickets and other customer service related issues
Sales:
sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up
Will Call:
Distribute will call and troubleshoot/manage customer expectations when issues arise
Mobile Ticketing Gate Support:
assist guests with any mobile ticketing issues at stadium entrances
Understand all aspects of Ticket Office policies
Provide positive, friendly, and timely service to all guests
Ability to work evenings and weekends
Year round event opportunities
Potential for office hours during our busy times of the year
Special projects and assignments as business dictates
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibility
SKILLS AND QUALIFICATIONS
Strong Customer Service skills
Keen attention to detail
Ability to work under pressure and in a fast paced setting
Able to take and relay instructions
Experience handling and balancing cash
Ability to multi-task
Reliable transportation to and from Gillette Stadium
PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work for long periods of time
WORK ENVIRONMENT
A dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.
Ability to work in inclement weather
CERTIFICATES, LICENSES, REGISTRATIONS
None required
OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#J-18808-Ljbffr