Triad Financial Services, Inc.
Collector I (Bilingual Preferred)
Triad Financial Services, Inc., Jacksonville, Florida, United States, 32290
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Collector I (Bilingual Preferred)
role at
Triad Financial Services, Inc. 1 day ago Be among the first 25 applicants Join to apply for the
Collector I (Bilingual Preferred)
role at
Triad Financial Services, Inc. Get AI-powered advice on this job and more exclusive features. Position Overview
Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Collector I (Bilingual in Spanish preferred) to join our growing team. Position Overview
Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Collector I (Bilingual in Spanish preferred) to join our growing team.
Essential Functions
Generate high volume of outbound calls to early stage delinquent borrowers Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment. Determine the reason for non-payment Document mortgage collection systems with all activities and communications Send Notice of Defaults (NODs) to customers when required Send letters to customers with pending post-dated payments Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA) Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc. Process mortgage payments in accordance with established guidelines Follow all company and departmental policies and procedures Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices Consistently meet or exceed monthly goals Be flexible with their time and schedule in order to meet the needs of the business Perform other duties that may be assigned by supervisor
Minimum Qualifications
High School diploma or equivalent Solid PC skills Analytical and problem-solving skills and attention to detail Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions Knowledge of Billing and Collections procedures Bilingual - Spanish (preferred) At least 1 year of telephone customer contact experience Ability to present a professional image to customers, coworkers and external contacts Excellent verbal and written skills to communicate and negotiate with parties Ability to prioritize multiple tasks and work well under deadlines Knowledge of federal regulations and the Fair Debt Collection Practices Act Patience and ability to manage stress MSP experience is a plus High school diploma or GED
Physical Demand
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Must be able to talk, listen and speak clearly on telephone
Compensation: Starting pay - $21.00/hour+
#PM22
#ID Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Accounting/Auditing and Finance Referrals increase your chances of interviewing at Triad Financial Services, Inc. by 2x Get notified about new Collector jobs in
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Collector I (Bilingual Preferred)
role at
Triad Financial Services, Inc. 1 day ago Be among the first 25 applicants Join to apply for the
Collector I (Bilingual Preferred)
role at
Triad Financial Services, Inc. Get AI-powered advice on this job and more exclusive features. Position Overview
Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Collector I (Bilingual in Spanish preferred) to join our growing team. Position Overview
Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Collector I (Bilingual in Spanish preferred) to join our growing team.
Essential Functions
Generate high volume of outbound calls to early stage delinquent borrowers Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment. Determine the reason for non-payment Document mortgage collection systems with all activities and communications Send Notice of Defaults (NODs) to customers when required Send letters to customers with pending post-dated payments Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA) Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc. Process mortgage payments in accordance with established guidelines Follow all company and departmental policies and procedures Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices Consistently meet or exceed monthly goals Be flexible with their time and schedule in order to meet the needs of the business Perform other duties that may be assigned by supervisor
Minimum Qualifications
High School diploma or equivalent Solid PC skills Analytical and problem-solving skills and attention to detail Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions Knowledge of Billing and Collections procedures Bilingual - Spanish (preferred) At least 1 year of telephone customer contact experience Ability to present a professional image to customers, coworkers and external contacts Excellent verbal and written skills to communicate and negotiate with parties Ability to prioritize multiple tasks and work well under deadlines Knowledge of federal regulations and the Fair Debt Collection Practices Act Patience and ability to manage stress MSP experience is a plus High school diploma or GED
Physical Demand
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Must be able to talk, listen and speak clearly on telephone
Compensation: Starting pay - $21.00/hour+
#PM22
#ID Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Accounting/Auditing and Finance Referrals increase your chances of interviewing at Triad Financial Services, Inc. by 2x Get notified about new Collector jobs in
Jacksonville, FL . Driver / Data Collector in Jacksonville, FL
Driver / Data Collector in Jacksonville, FL
Customer Solutions Representative - Collector - Jacksonville, FL - Starting August 2025
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Jacksonville, FL $100,000.00-$350,000.00 1 year ago Medical Billing and Collections Specialist - Home Health
Jacksonville, FL $45.00-$50.00 6 months ago Jacksonville, FL $45.00-$50.00 6 months ago PRN MEDICAL BILLING AND A/R COLLECTIONS REPRESENTATIVE
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr