Glass America
Front Office Support – Customer Service Rep / Admin Support
Company:
Glass America Location:
West Valley City, UT
Job Type:
Full‑time, 30 or more hours per week.
Glass America is a respected leader in the auto glass industry. As a Claim Specialist, you are a key member of the shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is day in and day out.
Benefits
80 hours of accrued paid time off annually.
80 hours of paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision insurance.
401(k) retirement plan with company match.
Employer‑paid short‑term disability & life insurance.
Additional voluntary life insurance.
Free prescription or non‑prescription safety glasses each year.
Career development and progression opportunities.
Be part of a company that does business in 38 states and continues to grow!
Responsibilities & Qualifications
Professionally handle customer interactions and general inquiries, both in person and over the phone.
Maintain sense of urgency when filing insurance claims, with or without customers on the line.
Maintain regular communication with all other CSRs and management.
Utilize our software to document conversations, enter sales information and update customer records.
Follow our step‑by‑step process to file insurance claims, order OEM glass, and receive necessary approvals from insurance companies.
Pivot to provide additional assistance to the dispatch/CSR team when needed.
Demonstrate ability to stay organized and handle a high volume of phone calls and emails.
Comfortable in a customer‑facing, front‑line role.
Reliable, dependable hard worker with a positive demeanor.
High aptitude for technology with strong typing and data entry skills.
Process‑driven with understanding of how to manage claim spreadsheets.
Equal Opportunity Statement Glass America is an Equal Opportunity Employer.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
#J-18808-Ljbffr
Glass America Location:
West Valley City, UT
Job Type:
Full‑time, 30 or more hours per week.
Glass America is a respected leader in the auto glass industry. As a Claim Specialist, you are a key member of the shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is day in and day out.
Benefits
80 hours of accrued paid time off annually.
80 hours of paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision insurance.
401(k) retirement plan with company match.
Employer‑paid short‑term disability & life insurance.
Additional voluntary life insurance.
Free prescription or non‑prescription safety glasses each year.
Career development and progression opportunities.
Be part of a company that does business in 38 states and continues to grow!
Responsibilities & Qualifications
Professionally handle customer interactions and general inquiries, both in person and over the phone.
Maintain sense of urgency when filing insurance claims, with or without customers on the line.
Maintain regular communication with all other CSRs and management.
Utilize our software to document conversations, enter sales information and update customer records.
Follow our step‑by‑step process to file insurance claims, order OEM glass, and receive necessary approvals from insurance companies.
Pivot to provide additional assistance to the dispatch/CSR team when needed.
Demonstrate ability to stay organized and handle a high volume of phone calls and emails.
Comfortable in a customer‑facing, front‑line role.
Reliable, dependable hard worker with a positive demeanor.
High aptitude for technology with strong typing and data entry skills.
Process‑driven with understanding of how to manage claim spreadsheets.
Equal Opportunity Statement Glass America is an Equal Opportunity Employer.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
#J-18808-Ljbffr