BJ's Wholesale Club, Inc.
Retail Customer Service Associate Part Time
BJ's Wholesale Club, Inc., Torrington, Connecticut, us, 06792
Retail Customer Service Associate Part Time page is loaded## Retail Customer Service Associate Part Timelocations:
Torrington, CT #0315time type:
Part timeposted on:
Posted Todayjob requisition id:
R218868**A World-Class Team**BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.We’re a team built on purpose and opportunity. Join us and be part of something meaningful.**Why You’ll Love Working at BJ’s**At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.**Here’s just some of what you can look forward to:*** **Weekly Pay:** Get paid every week so that you can manage your money on your terms.* **Free BJ’s Memberships:** Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.\** **Generous Paid Time Off:** Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.\** **Flexible and Affordable Health Benefits:** Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.\** **401(k) Retirement Savings Plan:** Build your financial future with a company match (available to team members 18 and older).\** **Employee Stock Purchase Plan:**
Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.\*\*Eligibility requirements vary by position.**Job Summary**Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. **Team Members:*** Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.* We strive for flawless execution and hold ourselves accountable.* Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.* Ensure a safe and positive environment for our members and each other.* Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.* Move with speed and agility in everything we do.* Innovate and adapt so we can move as fast as the world around us.* Maintain a friendly and positive attitude.**Members:*** Deliver service excellence through all points of contact.* Resolve and deescalate to address every member concern.* Ensure a safe and positive environment and experience for the members.* Daily commitment to GOLD Member Standards
+ Greet, Anticipate, Appreciate (GAA)
+ Fast, Friendly Full, Fresh, Clean**Club Standards: Work as a team to deliver GOLD club standards daily.*** Work with commitment and pride to deliver GOLD- Grand opening look daily
+ Clean and organized, inside, and out**Know your Business:*** Understand how to access and read production and/or financial performance reporting for your department.* See the connection between consistent execution and the positive impact it can have on the business.**Major Tasks, Responsibilities, and Key Accountabilities*** Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.* Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.* Reviews and maintains the AP Alert Binder according to AP standards.* Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
Records register receipt discrepancies and notifies front line to immediately rectify the situation.* Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.* Ensure the execution of the repack awareness guidelines by inspecting known repack articles.* Monitor member and visitor traffic entering and exiting the club* Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.* Maintains high standards of safety for members and team members.* Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.* Processes empty water jug return vouchers to members.* Maintains all club policies and procedures.* Performs other duties as assigned, including working in other departments as needed.* Regular, predictable, full attendance is an essential function of this job.**Qualifications*** Strong interpersonal skills and an attention to detail are required.* Basic math skills preferred.* Ability to use a smart handheld device.* Must successfully complete required training and certification processes.* Must be employed with the company for at least 6 months.* **At least 18 years of age, except in the following states:*** Indiana – At least 19 years of age* Delaware – At least 21 years of age**Environmental Job Conditions*** All the time is spent standing and moving about on hard surfaces.* Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools.* May require occasional lifting up to 30 lbs.* Exposure to both indoor and outdoor temperatures.In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $17.25 - $20.70**Who We Are**BJ’s Wholesale Club is driven by a powerful purpose: we take care of the families who depend on us. More than 8 million members rely on us for unbeatable value and convenience. Headquartered in Marlborough, Massachusetts, BJ’s is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas stations and eight distribution centers across 21 states – and growing.BJ’s offers the highest-quality fresh produce, meat, deli and bakery items as well as apparel, electronics, home goods and more – all at unbeatable value. Our members shop how and when they want, whether it’s in our clubs, online or with curbside pickup. #J-18808-Ljbffr
Torrington, CT #0315time type:
Part timeposted on:
Posted Todayjob requisition id:
R218868**A World-Class Team**BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.We’re a team built on purpose and opportunity. Join us and be part of something meaningful.**Why You’ll Love Working at BJ’s**At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.**Here’s just some of what you can look forward to:*** **Weekly Pay:** Get paid every week so that you can manage your money on your terms.* **Free BJ’s Memberships:** Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.\** **Generous Paid Time Off:** Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.\** **Flexible and Affordable Health Benefits:** Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.\** **401(k) Retirement Savings Plan:** Build your financial future with a company match (available to team members 18 and older).\** **Employee Stock Purchase Plan:**
Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.\*\*Eligibility requirements vary by position.**Job Summary**Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. **Team Members:*** Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.* We strive for flawless execution and hold ourselves accountable.* Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.* Ensure a safe and positive environment for our members and each other.* Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.* Move with speed and agility in everything we do.* Innovate and adapt so we can move as fast as the world around us.* Maintain a friendly and positive attitude.**Members:*** Deliver service excellence through all points of contact.* Resolve and deescalate to address every member concern.* Ensure a safe and positive environment and experience for the members.* Daily commitment to GOLD Member Standards
+ Greet, Anticipate, Appreciate (GAA)
+ Fast, Friendly Full, Fresh, Clean**Club Standards: Work as a team to deliver GOLD club standards daily.*** Work with commitment and pride to deliver GOLD- Grand opening look daily
+ Clean and organized, inside, and out**Know your Business:*** Understand how to access and read production and/or financial performance reporting for your department.* See the connection between consistent execution and the positive impact it can have on the business.**Major Tasks, Responsibilities, and Key Accountabilities*** Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.* Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.* Reviews and maintains the AP Alert Binder according to AP standards.* Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
Records register receipt discrepancies and notifies front line to immediately rectify the situation.* Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.* Ensure the execution of the repack awareness guidelines by inspecting known repack articles.* Monitor member and visitor traffic entering and exiting the club* Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.* Maintains high standards of safety for members and team members.* Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.* Processes empty water jug return vouchers to members.* Maintains all club policies and procedures.* Performs other duties as assigned, including working in other departments as needed.* Regular, predictable, full attendance is an essential function of this job.**Qualifications*** Strong interpersonal skills and an attention to detail are required.* Basic math skills preferred.* Ability to use a smart handheld device.* Must successfully complete required training and certification processes.* Must be employed with the company for at least 6 months.* **At least 18 years of age, except in the following states:*** Indiana – At least 19 years of age* Delaware – At least 21 years of age**Environmental Job Conditions*** All the time is spent standing and moving about on hard surfaces.* Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools.* May require occasional lifting up to 30 lbs.* Exposure to both indoor and outdoor temperatures.In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $17.25 - $20.70**Who We Are**BJ’s Wholesale Club is driven by a powerful purpose: we take care of the families who depend on us. More than 8 million members rely on us for unbeatable value and convenience. Headquartered in Marlborough, Massachusetts, BJ’s is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas stations and eight distribution centers across 21 states – and growing.BJ’s offers the highest-quality fresh produce, meat, deli and bakery items as well as apparel, electronics, home goods and more – all at unbeatable value. Our members shop how and when they want, whether it’s in our clubs, online or with curbside pickup. #J-18808-Ljbffr