Blue Nile
R2Net is a diamond bridal jewelry company with a technology soul. R2Net Inc. is an innovative technology company that provides e-commerce and supply chain platforms to connect the entire span of the diamond industry's ecosystem, including manufacturers, retailers and consumers.
At R2Net - James Allen & Blue Nile, we provide customers with a consultative, customer advocate based experience; presenting merchandise and detailed information on features and benefits that fit the customer’s needs. Open 24 hours a day, 7 days a week, 363 days a year, our customer service team continues to exceed customer service boundaries with net promoter scores that are industry leading.
Challenging all areas of the customer facing experience, we provide paid training on diamonds, gemstones, & jewelry, as well as, ongoing training to assist in the growth and development of your career with R2Net - James Allen & Blue Nile.
Responsibilities
Verify customer and order information for accuracy, checking it against previously obtained information as necessary.
Prepare customer receipts and shipping documents.
Follow administrative service procedures, policies and standards.
Monitor customer interactions through multiple channels to ensure quality and speed of service.
Takes ownership of customer’s issues and follow problems through to resolution.
Directly reviews and process high value, high risk purchases and evaluates potential loss.
Keep accurate records and document administrative service actions and discussions.
Develop and implement initiatives, strategies and programs to obtain key service level metrics.
Improve customer service quality results through monitoring and organization.
Qualifications
High School diploma or GED required
Previous retail sales experience, preferably in a luxury environment (luxury fashion department store, high end travel, etc.), customer service and/or call center experience
An avid and proficient online shopper
Demonstrated exceptional Customer Service aptitude and skills
Complete focus on customer satisfaction is the foundation of your work
An understanding of—and aptitude toward—providing ‘white glove’ service
Excellent listening, written and verbal communication skills
Excellent organization & attention to details skills
Ability to work within deadlines in a fast paced environment
Multi-tasking is frequently required
Ability to work well with other teams and departments to make our customers happy
Technically proficient, able to use a variety of computer programs and systems, at an intermediate level. Intermediate typing skills
Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
Fluency in other languages is a plus
Hourly pay: $18.00-$20.00. Final pay rate shall be determined and is based on experience and qualifications. At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position. Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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At R2Net - James Allen & Blue Nile, we provide customers with a consultative, customer advocate based experience; presenting merchandise and detailed information on features and benefits that fit the customer’s needs. Open 24 hours a day, 7 days a week, 363 days a year, our customer service team continues to exceed customer service boundaries with net promoter scores that are industry leading.
Challenging all areas of the customer facing experience, we provide paid training on diamonds, gemstones, & jewelry, as well as, ongoing training to assist in the growth and development of your career with R2Net - James Allen & Blue Nile.
Responsibilities
Verify customer and order information for accuracy, checking it against previously obtained information as necessary.
Prepare customer receipts and shipping documents.
Follow administrative service procedures, policies and standards.
Monitor customer interactions through multiple channels to ensure quality and speed of service.
Takes ownership of customer’s issues and follow problems through to resolution.
Directly reviews and process high value, high risk purchases and evaluates potential loss.
Keep accurate records and document administrative service actions and discussions.
Develop and implement initiatives, strategies and programs to obtain key service level metrics.
Improve customer service quality results through monitoring and organization.
Qualifications
High School diploma or GED required
Previous retail sales experience, preferably in a luxury environment (luxury fashion department store, high end travel, etc.), customer service and/or call center experience
An avid and proficient online shopper
Demonstrated exceptional Customer Service aptitude and skills
Complete focus on customer satisfaction is the foundation of your work
An understanding of—and aptitude toward—providing ‘white glove’ service
Excellent listening, written and verbal communication skills
Excellent organization & attention to details skills
Ability to work within deadlines in a fast paced environment
Multi-tasking is frequently required
Ability to work well with other teams and departments to make our customers happy
Technically proficient, able to use a variety of computer programs and systems, at an intermediate level. Intermediate typing skills
Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
Fluency in other languages is a plus
Hourly pay: $18.00-$20.00. Final pay rate shall be determined and is based on experience and qualifications. At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position. Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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