AmeriCU Credit Union
Join to apply for the
Call Center Representative
role at
AmeriCU Credit Union
This range is provided by AmeriCU Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $19.00/hr - $22.00/hr
Location: 231 Hill Rd, Rome NY 13341
Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience.
Status: Full Time
On-site work required in Rome, NY
Position is overtime eligible and Incentive earning eligible.
The Position AmeriCU Credit Union is in search of a
Call Center Representative
who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve.
What You’ll Do As a
Call Center Representative
your primary responsibilities will include:
Manage a high volume of inbound/outbound calls in a timely manner.
Build sustainable relationships and engage members by providing a superior level of service and support.
Perform problem resolution in addition to offering products and services that may fit their needs.
Process loan applications and maintain thorough knowledge of the underwriting guidelines and procedures.
Maintain knowledge of and adhere to all internal procedures and applicable compliance and risk controls in accordance with credit union and/or regulatory standards and policies, i.e., Bank Secrecy Act and the SAFE Act.
Educate, encourage, and upsell members on the use of alternative delivery channels and available digital processes to create a more efficient experience for members and employees.
Meet or exceed individual competencies and goals while also contributing overall goals of the organization.
Verify and maintain member information captured in Core and CRM systems.
Keep equipment operational by following established procedures; reporting malfunctions.
Update job knowledge by participating in educational opportunities, along with referring to knowledgebase articles to improve product/service knowledge and performance levels.
Uphold the mission and vision that align with AmeriCU’s core values and strategic direction.
Register in the NMLS database and maintain personal information. Data must be accurate and up to date.
Come grow with us!
Benefits
Competitive rates on our Medical, Dental and Vision plans
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
Paid Holidays
Paid Time off
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for Full-time employees after 1 year of employment
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
Enhanced Short Term Disability – at no cost to you!
Get to know us more by clicking on the links below. See why YOU should choose AmeriCU!
https://www.americu.org/in-our-community/
https://www.americu.org/why-americu/
#J-18808-Ljbffr
Call Center Representative
role at
AmeriCU Credit Union
This range is provided by AmeriCU Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $19.00/hr - $22.00/hr
Location: 231 Hill Rd, Rome NY 13341
Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience.
Status: Full Time
On-site work required in Rome, NY
Position is overtime eligible and Incentive earning eligible.
The Position AmeriCU Credit Union is in search of a
Call Center Representative
who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve.
What You’ll Do As a
Call Center Representative
your primary responsibilities will include:
Manage a high volume of inbound/outbound calls in a timely manner.
Build sustainable relationships and engage members by providing a superior level of service and support.
Perform problem resolution in addition to offering products and services that may fit their needs.
Process loan applications and maintain thorough knowledge of the underwriting guidelines and procedures.
Maintain knowledge of and adhere to all internal procedures and applicable compliance and risk controls in accordance with credit union and/or regulatory standards and policies, i.e., Bank Secrecy Act and the SAFE Act.
Educate, encourage, and upsell members on the use of alternative delivery channels and available digital processes to create a more efficient experience for members and employees.
Meet or exceed individual competencies and goals while also contributing overall goals of the organization.
Verify and maintain member information captured in Core and CRM systems.
Keep equipment operational by following established procedures; reporting malfunctions.
Update job knowledge by participating in educational opportunities, along with referring to knowledgebase articles to improve product/service knowledge and performance levels.
Uphold the mission and vision that align with AmeriCU’s core values and strategic direction.
Register in the NMLS database and maintain personal information. Data must be accurate and up to date.
Come grow with us!
Benefits
Competitive rates on our Medical, Dental and Vision plans
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
Paid Holidays
Paid Time off
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for Full-time employees after 1 year of employment
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
Enhanced Short Term Disability – at no cost to you!
Get to know us more by clicking on the links below. See why YOU should choose AmeriCU!
https://www.americu.org/in-our-community/
https://www.americu.org/why-americu/
#J-18808-Ljbffr