Associated Asset Management (AAM)
Front Desk Monitor
Associated Asset Management (AAM), Surprise, Arizona, United States, 85379
Front Desk Monitor – Associated Asset Management (AAM)
Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, and utilizing excellent customer service skills while greeting visitors and homeowners via phone and face‑to‑face.
Position Responsibilities
Provides direct receptionist support to all on‑site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
Partners with the Administrative Support team and the On‑site Community Manager to effectively manage the front reception area, inbound calls, and assist with various administrative projects.
Filters inbound calls to determine appropriate direction.
Greets all visitors/homeowners and determines their immediate needs.
Monitors pickups/deliveries.
Assists with event set up and break down as needed.
Performs light dusting, restocking of paper products, and other cleaning duties as assigned.
Performs other related duties as directed.
Knowledge, Skills & Abilities
Excellent customer service and communication skills.
Ability to offer support to administrative staff with ever‑changing needs.
Ability to elicit information from callers and visitors in a professional and efficient manner.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to function efficiently in a high‑volume, fast‑paced environment.
Proficient use of computer programs and company database systems, including MS Office (Excel, Word, Outlook), internet, and e‑mail systems.
Ability to interact positively and effectively with staff at all levels.
Advanced written and verbal communication skills, with the ability to communicate with all levels of management and staff.
Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment
Sitting at a workstation utilizing a computer in an office setting.
Walking throughout property/facilities as needed.
Setting up, taking down, and stacking tables and chairs.
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industries Business Consulting and Services
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Position Responsibilities
Provides direct receptionist support to all on‑site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
Partners with the Administrative Support team and the On‑site Community Manager to effectively manage the front reception area, inbound calls, and assist with various administrative projects.
Filters inbound calls to determine appropriate direction.
Greets all visitors/homeowners and determines their immediate needs.
Monitors pickups/deliveries.
Assists with event set up and break down as needed.
Performs light dusting, restocking of paper products, and other cleaning duties as assigned.
Performs other related duties as directed.
Knowledge, Skills & Abilities
Excellent customer service and communication skills.
Ability to offer support to administrative staff with ever‑changing needs.
Ability to elicit information from callers and visitors in a professional and efficient manner.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to function efficiently in a high‑volume, fast‑paced environment.
Proficient use of computer programs and company database systems, including MS Office (Excel, Word, Outlook), internet, and e‑mail systems.
Ability to interact positively and effectively with staff at all levels.
Advanced written and verbal communication skills, with the ability to communicate with all levels of management and staff.
Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment
Sitting at a workstation utilizing a computer in an office setting.
Walking throughout property/facilities as needed.
Setting up, taking down, and stacking tables and chairs.
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industries Business Consulting and Services
#J-18808-Ljbffr