MassMarkets
Remote Bilingual Call Center Representative - Spanish-English
MassMarkets, Spring, Texas, us, 77391
Overview
Remote Bilingual Call Center Representative - Spanish-English at MassMarkets/MCI. This is a full-time, work-from-home role supporting projects for a variety of clients. The position involves troubleshooting basic technical issues, building relationships with customers, and identifying opportunities to upsell products and services. Candidates should be natural problem solvers who strive to provide excellent customer service and satisfaction. Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve issues Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Use knowledge base and training to accurately answer questions Protect confidential and personal information Escalate customer issues to the managerial team when needed Strive for first call resolution through effective problem solving Attend meetings and training to stay up-to-date on program knowledge, systems, and processes Adhere to attendance and work schedule requirements Qualifications
High School Diploma/GED Experience with data-entry using a computer Fluent in English and Spanish (bilingual proficiency) Wired, high-speed internet connection (for work-at-home projects) Excellent organizational, written, and oral communication skills Ability to type 20+ words per minute Ability to work regularly scheduled shifts including training period Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with PC applications and ability to learn new systems Reliable with regular attendance and punctuality Ability to troubleshoot and follow up on customer issues Aptitude for conflict resolution, problem solving, and negotiation Customer service oriented (empathetic, responsive, patient, conscientious) Ability to multi-task, stay focused, and self-manage Team-oriented and customer-focused Adaptability to a fast-paced environment Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center Conditions of Employment
Must be authorized to work in the country where the job is based Willing to submit to a Level II background and/or security investigation with fingerprint; offers contingent on results Willing to submit to drug screening; offers contingent on results Compensation & Benefits
Starting compensation is based on experience. The company offers a range of benefits and incentives designed to be competitive and to grow with employees. Benefits may vary by geography. Paid Time Off (PTO) and paid holidays Incentives & Rewards (cash bonuses, prizes) Health benefits for full-time employees after 60 days; MEC plans after 30 days for all employees; options vary by location Retirement savings where available Disability insurance Life insurance options Supplemental insurance (accident, critical illness) Career growth opportunities and internal promotions Paid training Casual dress code About the Employer
MassMarkets is part of the MCI family, a business process outsourcing and customer experience provider offering contact center services and IT services across multiple brands and locations.
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Remote Bilingual Call Center Representative - Spanish-English at MassMarkets/MCI. This is a full-time, work-from-home role supporting projects for a variety of clients. The position involves troubleshooting basic technical issues, building relationships with customers, and identifying opportunities to upsell products and services. Candidates should be natural problem solvers who strive to provide excellent customer service and satisfaction. Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve issues Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Use knowledge base and training to accurately answer questions Protect confidential and personal information Escalate customer issues to the managerial team when needed Strive for first call resolution through effective problem solving Attend meetings and training to stay up-to-date on program knowledge, systems, and processes Adhere to attendance and work schedule requirements Qualifications
High School Diploma/GED Experience with data-entry using a computer Fluent in English and Spanish (bilingual proficiency) Wired, high-speed internet connection (for work-at-home projects) Excellent organizational, written, and oral communication skills Ability to type 20+ words per minute Ability to work regularly scheduled shifts including training period Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with PC applications and ability to learn new systems Reliable with regular attendance and punctuality Ability to troubleshoot and follow up on customer issues Aptitude for conflict resolution, problem solving, and negotiation Customer service oriented (empathetic, responsive, patient, conscientious) Ability to multi-task, stay focused, and self-manage Team-oriented and customer-focused Adaptability to a fast-paced environment Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center Conditions of Employment
Must be authorized to work in the country where the job is based Willing to submit to a Level II background and/or security investigation with fingerprint; offers contingent on results Willing to submit to drug screening; offers contingent on results Compensation & Benefits
Starting compensation is based on experience. The company offers a range of benefits and incentives designed to be competitive and to grow with employees. Benefits may vary by geography. Paid Time Off (PTO) and paid holidays Incentives & Rewards (cash bonuses, prizes) Health benefits for full-time employees after 60 days; MEC plans after 30 days for all employees; options vary by location Retirement savings where available Disability insurance Life insurance options Supplemental insurance (accident, critical illness) Career growth opportunities and internal promotions Paid training Casual dress code About the Employer
MassMarkets is part of the MCI family, a business process outsourcing and customer experience provider offering contact center services and IT services across multiple brands and locations.
#J-18808-Ljbffr