Guardian Dentistry Partners
Overview
Join to apply for the
Front Desk
role at
Guardian Dentistry Partners . Location
FRESHDental Gastonia Responsibilities
Primarily responsible for ensuring patients understand and schedule for necessary treatment. Coordinate communications between doctors and patients. Help build and maintain a doctor/hygiene schedule. Assist with patient inquiries, including insurance questions. Organize and present patient treatment plans with financial obligations and obtain patient agreement. May also be required to assist with general front office duties. Specific Duties
Consultation Management
Conduct patient consultations. Calculate fees for treatment based on various fee schedules. Assist patients with financing options, insurance questions, and treatment concerns. Maintain and use tickler file and delayed treatment file. Notify patients when pre-estimates come back and schedule appointments after making proper financial arrangements. Prepare in advance treatment consent forms, including surgical, endodontic, and general consents. Record chart entries from phone or in-person conversations when appropriate. Manage doctor charts for treatment plans, treatment conferences, letters and phone calls. Prepare financial treatment plans and present plan options to patient at end of their appointment. Assist with consultation appointment as directed by doctor (e.g., treatment coordinator should be in the room with the doctor and patient for all or part of the consultation).
Make all financial arrangements with the patient after the doctor has left the consultation room. Patient Management
Set up appointments for patients with specialists/general dentists as needed; coordinate with the respective offices and share explanatory materials. Ensure the office knows exactly where the patient is in the system at all times and the next steps. Schedule patient treatment after the specialist/general dentist has completed treatment. Take phone calls from patients or specialists/dentists with questions about treatment. Meet with the doctor briefly daily to review schedule and information.
Insurance
Update insurance information on all patients at all times. Organize supporting materials for claim forms (radiographs, narratives) as directed by the doctor. Assist insurance coordinator with posting correct treatment codes for billing. Verify patients’ benefit eligibility and dental treatment history as needed. Inventory Management
Monitor and ensure all dental office equipment is functioning properly. Office Participation
Be an active participant in staff meetings. Perform other tasks as assigned by the office manager. Education/Experience
Personnel Requirements
High school diploma. Legible handwriting for communications. Knowledge of dental software is a plus. Office experience desired. Interpersonal
Good interpersonal skills to maintain rapport with patients, dentists, staff, and the community. Effective verbal communication with patients and staff. Team player; adaptable to office policy improvements. Conflict resolution experience. Customer service or patient relations experience. Quick response and accurate data entry. Communicate concerns to the Office Manager. Compensation & Benefits
Guaranteed hourly rate $18-$22. Paid vacation and paid holidays. 401k program with matching contributions. Benefits: available at 30 hours or more. Competitive health, dental, and vision plan. Life Insurance and Disability Insurance. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. Reasonable accommodations will be provided for qualified individuals with disabilities unless doing so would result in an undue hardship. Seniority level
Entry level Employment type
Full-time Job function
Administrative Industries: Hospitals and Health Care We’ve removed extraneous boilerplate and prompts to provide a focused job description suitable for posting.
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Join to apply for the
Front Desk
role at
Guardian Dentistry Partners . Location
FRESHDental Gastonia Responsibilities
Primarily responsible for ensuring patients understand and schedule for necessary treatment. Coordinate communications between doctors and patients. Help build and maintain a doctor/hygiene schedule. Assist with patient inquiries, including insurance questions. Organize and present patient treatment plans with financial obligations and obtain patient agreement. May also be required to assist with general front office duties. Specific Duties
Consultation Management
Conduct patient consultations. Calculate fees for treatment based on various fee schedules. Assist patients with financing options, insurance questions, and treatment concerns. Maintain and use tickler file and delayed treatment file. Notify patients when pre-estimates come back and schedule appointments after making proper financial arrangements. Prepare in advance treatment consent forms, including surgical, endodontic, and general consents. Record chart entries from phone or in-person conversations when appropriate. Manage doctor charts for treatment plans, treatment conferences, letters and phone calls. Prepare financial treatment plans and present plan options to patient at end of their appointment. Assist with consultation appointment as directed by doctor (e.g., treatment coordinator should be in the room with the doctor and patient for all or part of the consultation).
Make all financial arrangements with the patient after the doctor has left the consultation room. Patient Management
Set up appointments for patients with specialists/general dentists as needed; coordinate with the respective offices and share explanatory materials. Ensure the office knows exactly where the patient is in the system at all times and the next steps. Schedule patient treatment after the specialist/general dentist has completed treatment. Take phone calls from patients or specialists/dentists with questions about treatment. Meet with the doctor briefly daily to review schedule and information.
Insurance
Update insurance information on all patients at all times. Organize supporting materials for claim forms (radiographs, narratives) as directed by the doctor. Assist insurance coordinator with posting correct treatment codes for billing. Verify patients’ benefit eligibility and dental treatment history as needed. Inventory Management
Monitor and ensure all dental office equipment is functioning properly. Office Participation
Be an active participant in staff meetings. Perform other tasks as assigned by the office manager. Education/Experience
Personnel Requirements
High school diploma. Legible handwriting for communications. Knowledge of dental software is a plus. Office experience desired. Interpersonal
Good interpersonal skills to maintain rapport with patients, dentists, staff, and the community. Effective verbal communication with patients and staff. Team player; adaptable to office policy improvements. Conflict resolution experience. Customer service or patient relations experience. Quick response and accurate data entry. Communicate concerns to the Office Manager. Compensation & Benefits
Guaranteed hourly rate $18-$22. Paid vacation and paid holidays. 401k program with matching contributions. Benefits: available at 30 hours or more. Competitive health, dental, and vision plan. Life Insurance and Disability Insurance. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. Reasonable accommodations will be provided for qualified individuals with disabilities unless doing so would result in an undue hardship. Seniority level
Entry level Employment type
Full-time Job function
Administrative Industries: Hospitals and Health Care We’ve removed extraneous boilerplate and prompts to provide a focused job description suitable for posting.
#J-18808-Ljbffr