Atlas Copco
Overview
Join to apply for the
Service Coordinator/Warehouse Associate
role at
Atlas Copco . Location: On-Site, Oklahoma City, OK. This role requires working on-site at our office in Oklahoma City, OK. Atlas Copco is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Mission
Schedule field service repairs of compressed air equipment, providing regular updates to the Service Manager and customer. Support warehouse to include shipping, receiving, and warehouse functions in a safe, timely, and accurate manner. Responsibilities
Service Coordination responsibilities (approximately 75%) Service Scheduling
– Receive incoming calls/emails for service and installation of prime equipment and schedule all shop and field service jobs in Planning Board daily. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization daily. Confirm service schedules with customers and technicians daily. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process on a daily basis. Manage and control work in progress daily. Report problems that service technicians are having to the Service Manager. Service Administration
– Secure purchase orders for service work and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in Planning Board (including both manual orders and service contracts) daily. Track and file relevant paperwork. Order, track, follow up and expedite parts as needed on a daily basis. Updating order notes daily. Attending daily/weekly meetings. Complete administrative requirements for element return function. Monitor and respond to emails daily. Respond to customer calls/emails within 24 hours. Focus on KPI’s daily to achieve the KPI goals. Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers. Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done. Warehouse Specialist responsibilities (approximately 25%) Warehouse operations including shipping, receiving, and related functions in a safe, timely, and accurate manner. Deliver and pick up parts/equipment to support Field Service Technicians at customer sites. Check in, check out, maintain, ship, receive, and calibrate regional shared tools. Order fulfillment, shipping/receiving – Pick parts for customer orders, pack materials, create packing slips, enter order information in shipping system (e.g., FedEx, UPS), and write bills of ladings for truck shipments. Receive and warehouse incoming parts; perform periodic inventory and maintain organization in accordance with ISO9001 procedures (including Nonconformance process). Organize and process parts returns. Parts & Equipment delivery/pickup – Arrange deliveries and pickups in a safe, efficient, and timely manner. Inspect arriving goods for damage and document condition when leaving. Use an assigned system to track deliveries. Warehouse Activities – Maintain a tidy, highly organized environment. Ensure all machines are color-tagged, items on racking are identifiable, and aisles are clear. Manage proper waste disposal per ISO (oil, electronics, scrap metal, etc.). Ensure Technicians’ safety and a tidy shop area. Perform other duties as assigned. Qualifications
To succeed, you will need Experience
– Minimum of two years of relevant service coordination and/or dispatch experience. Minimum 1–2 years’ of demonstrated experience with shipping, receiving, and other warehouse functions. Education
– 4-Year Bachelor’s degree or equivalent work experience is required. Skills
– Ability to work independently with excellent organizational, interpersonal, and communication (verbal and written) skills; strong problem-solving, prioritization, time management, and multitasking abilities; capable of managing multiple priorities with flexibility and a customer-service mindset. Proficiency in Microsoft Office (Word, Excel) and OneNote/SharePoint. Experience with MAM and/or Planning Board preferred. Experience with contract planning. Fluency in Spanish (reading, writing, speaking) a plus. Knowledge of shipping, receiving, and warehouse functions. Ability to operate material handling equipment (forklifts, hand trucks, pallet jacks). High accuracy expected. Mechanical aptitude and a valid driver’s license required. Benefits
Drive your Career, Explore Opportunities, Realize your Passion Attractive benefits include: Excellent compensation package with flexible benefits and generous 401(k) retirement plan Health insurance, dental insurance, vision insurance Competitive Paid time off Life & Disability insurance Salary range based on knowledge, skills and experience; geographically adjusted Location
On-Site – Oklahoma City, OK How to apply
Talent Acquisition Team: Tachelle Peeples Atlas Copco is committed to diversity and equal opportunity in the workplace.
#J-18808-Ljbffr
Join to apply for the
Service Coordinator/Warehouse Associate
role at
Atlas Copco . Location: On-Site, Oklahoma City, OK. This role requires working on-site at our office in Oklahoma City, OK. Atlas Copco is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Mission
Schedule field service repairs of compressed air equipment, providing regular updates to the Service Manager and customer. Support warehouse to include shipping, receiving, and warehouse functions in a safe, timely, and accurate manner. Responsibilities
Service Coordination responsibilities (approximately 75%) Service Scheduling
– Receive incoming calls/emails for service and installation of prime equipment and schedule all shop and field service jobs in Planning Board daily. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization daily. Confirm service schedules with customers and technicians daily. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process on a daily basis. Manage and control work in progress daily. Report problems that service technicians are having to the Service Manager. Service Administration
– Secure purchase orders for service work and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in Planning Board (including both manual orders and service contracts) daily. Track and file relevant paperwork. Order, track, follow up and expedite parts as needed on a daily basis. Updating order notes daily. Attending daily/weekly meetings. Complete administrative requirements for element return function. Monitor and respond to emails daily. Respond to customer calls/emails within 24 hours. Focus on KPI’s daily to achieve the KPI goals. Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers. Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done. Warehouse Specialist responsibilities (approximately 25%) Warehouse operations including shipping, receiving, and related functions in a safe, timely, and accurate manner. Deliver and pick up parts/equipment to support Field Service Technicians at customer sites. Check in, check out, maintain, ship, receive, and calibrate regional shared tools. Order fulfillment, shipping/receiving – Pick parts for customer orders, pack materials, create packing slips, enter order information in shipping system (e.g., FedEx, UPS), and write bills of ladings for truck shipments. Receive and warehouse incoming parts; perform periodic inventory and maintain organization in accordance with ISO9001 procedures (including Nonconformance process). Organize and process parts returns. Parts & Equipment delivery/pickup – Arrange deliveries and pickups in a safe, efficient, and timely manner. Inspect arriving goods for damage and document condition when leaving. Use an assigned system to track deliveries. Warehouse Activities – Maintain a tidy, highly organized environment. Ensure all machines are color-tagged, items on racking are identifiable, and aisles are clear. Manage proper waste disposal per ISO (oil, electronics, scrap metal, etc.). Ensure Technicians’ safety and a tidy shop area. Perform other duties as assigned. Qualifications
To succeed, you will need Experience
– Minimum of two years of relevant service coordination and/or dispatch experience. Minimum 1–2 years’ of demonstrated experience with shipping, receiving, and other warehouse functions. Education
– 4-Year Bachelor’s degree or equivalent work experience is required. Skills
– Ability to work independently with excellent organizational, interpersonal, and communication (verbal and written) skills; strong problem-solving, prioritization, time management, and multitasking abilities; capable of managing multiple priorities with flexibility and a customer-service mindset. Proficiency in Microsoft Office (Word, Excel) and OneNote/SharePoint. Experience with MAM and/or Planning Board preferred. Experience with contract planning. Fluency in Spanish (reading, writing, speaking) a plus. Knowledge of shipping, receiving, and warehouse functions. Ability to operate material handling equipment (forklifts, hand trucks, pallet jacks). High accuracy expected. Mechanical aptitude and a valid driver’s license required. Benefits
Drive your Career, Explore Opportunities, Realize your Passion Attractive benefits include: Excellent compensation package with flexible benefits and generous 401(k) retirement plan Health insurance, dental insurance, vision insurance Competitive Paid time off Life & Disability insurance Salary range based on knowledge, skills and experience; geographically adjusted Location
On-Site – Oklahoma City, OK How to apply
Talent Acquisition Team: Tachelle Peeples Atlas Copco is committed to diversity and equal opportunity in the workplace.
#J-18808-Ljbffr