Vision Innovation Partners
Call Center Representative
Vision Innovation Partners, Prince Frederick, Maryland, United States, 20678
1 week ago Be among the first 25 applicants
At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.
We are looking for you to answer incoming calls in a friendly, courteous, professional, and positive manner for our Ophthalmology Call Center while delivering exceptional customer service to our patients. Join our thriving team for a rewarding career in a friendly, fun work environment!
The right candidate must have excellent interpersonal and communication skills, be detail oriented, and have a proven track record of being a team player. Additionally, candidates must have a high level of proficiency at handling customer service inquiries and/or medical appointment scheduling. Experience in a health/patient care environment is desired.
Responsibilities What You Will Do
Respond to incoming calls efficiently and effectively with the highest level of quality service.
Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
Answer general questions from patients with courtesy and patience.
Confirm, schedule, and reschedule appointments, as necessary.
Follow up with patients on scheduled appointments.
Update patient demographics.
Collect and verify insurance information.
Make outbound calls to patients and clinics.
Handle online appointment requests.Handle email inquiries.
Task messages to clinics.
What You Will Bring
Excellent customer service and communication skills
Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR)
Bi-lingual (English/Spanish) preferred (but not necessary)
Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations.
Ability to handle multiple inbound calls in a fast-paced, challenging environment.
Ability to multitask and navigate several systems at the same time.
Positive cheerful attitude
Demonstration of critical thinking skills
Excellent time management skills
Ability to prioritize tasks
Work collaboratively & courteously with all other departments to ensure a positive patient experience.
Perform various administrative functions and other duties/projects as assigned.
Qualifications $15.00 - $19.00 an hour applies to employees who are based in the state of Maryland.
Pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, such as, but not limited to full range of medical, financial, and/or other benefits (including 401(k) eligibility, annual educational reimbursement, and various paid time off benefits, such as PTO). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
What We Offer
Competitive compensation package
Excellent comprehensive benefits
401(K)
Significant eye care discounts
Continuing education allowances
Career growth and development
PTO and holidays off
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Employees will be provided with company computer and equipment.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Vision Innovation Partners by 2x
Get notified about new Call Center Representative jobs in
Prince Frederick, MD .
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At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.
We are looking for you to answer incoming calls in a friendly, courteous, professional, and positive manner for our Ophthalmology Call Center while delivering exceptional customer service to our patients. Join our thriving team for a rewarding career in a friendly, fun work environment!
The right candidate must have excellent interpersonal and communication skills, be detail oriented, and have a proven track record of being a team player. Additionally, candidates must have a high level of proficiency at handling customer service inquiries and/or medical appointment scheduling. Experience in a health/patient care environment is desired.
Responsibilities What You Will Do
Respond to incoming calls efficiently and effectively with the highest level of quality service.
Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
Answer general questions from patients with courtesy and patience.
Confirm, schedule, and reschedule appointments, as necessary.
Follow up with patients on scheduled appointments.
Update patient demographics.
Collect and verify insurance information.
Make outbound calls to patients and clinics.
Handle online appointment requests.Handle email inquiries.
Task messages to clinics.
What You Will Bring
Excellent customer service and communication skills
Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR)
Bi-lingual (English/Spanish) preferred (but not necessary)
Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations.
Ability to handle multiple inbound calls in a fast-paced, challenging environment.
Ability to multitask and navigate several systems at the same time.
Positive cheerful attitude
Demonstration of critical thinking skills
Excellent time management skills
Ability to prioritize tasks
Work collaboratively & courteously with all other departments to ensure a positive patient experience.
Perform various administrative functions and other duties/projects as assigned.
Qualifications $15.00 - $19.00 an hour applies to employees who are based in the state of Maryland.
Pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, such as, but not limited to full range of medical, financial, and/or other benefits (including 401(k) eligibility, annual educational reimbursement, and various paid time off benefits, such as PTO). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
What We Offer
Competitive compensation package
Excellent comprehensive benefits
401(K)
Significant eye care discounts
Continuing education allowances
Career growth and development
PTO and holidays off
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Employees will be provided with company computer and equipment.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Vision Innovation Partners by 2x
Get notified about new Call Center Representative jobs in
Prince Frederick, MD .
#J-18808-Ljbffr