State of Arizona
Overview
Employer Industry: Government Services
Why consider this job opportunity:
Salary up to $40,000 per year
Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
Paid parental leave of up to 12 weeks per year for newborn or newly-placed foster/adopted children
Comprehensive insurance plans, including medical, dental, vision, and life insurance options
Opportunities for higher education discounts and tuition reimbursement up to $5,250 per fiscal year
Flexibility of remote work options within Arizona, promoting work-life balance
What to Expect (Job Responsibilities)
Provide professional and courteous customer service to Arizona taxpayers by answering all incoming calls and addressing inquiries
Document customer interactions accurately and efficiently in the department's ticketing system and databases
Stay current on laws, regulations, and best practices related to taxation through ongoing education and research
Actively participate in team meetings and contribute to continuous improvement efforts
Assist in maximizing work processes by providing recommendations for process improvements based on lean principles
What is Required (Qualifications)
High School Diploma (HSD) or General Education Degree (GED)
Minimum of one year of related experience in customer service
Strong verbal, written, and listening communication skills
Ability to work with a high degree of autonomy and collaboratively as part of a team
Proficient in using PC/laptop in a Windows environment and Google Suite applications
How to Stand Out (Preferred Qualifications)
Experience with Continuous Improvement/LEAN methodologies
Previous experience in a fast-paced customer service environment
Bilingual in English and Spanish
#GovernmentServices #CustomerService #RemoteWork #CareerAdvancement #ComprehensiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $40,000 per year
Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
Paid parental leave of up to 12 weeks per year for newborn or newly-placed foster/adopted children
Comprehensive insurance plans, including medical, dental, vision, and life insurance options
Opportunities for higher education discounts and tuition reimbursement up to $5,250 per fiscal year
Flexibility of remote work options within Arizona, promoting work-life balance
What to Expect (Job Responsibilities)
Provide professional and courteous customer service to Arizona taxpayers by answering all incoming calls and addressing inquiries
Document customer interactions accurately and efficiently in the department's ticketing system and databases
Stay current on laws, regulations, and best practices related to taxation through ongoing education and research
Actively participate in team meetings and contribute to continuous improvement efforts
Assist in maximizing work processes by providing recommendations for process improvements based on lean principles
What is Required (Qualifications)
High School Diploma (HSD) or General Education Degree (GED)
Minimum of one year of related experience in customer service
Strong verbal, written, and listening communication skills
Ability to work with a high degree of autonomy and collaboratively as part of a team
Proficient in using PC/laptop in a Windows environment and Google Suite applications
How to Stand Out (Preferred Qualifications)
Experience with Continuous Improvement/LEAN methodologies
Previous experience in a fast-paced customer service environment
Bilingual in English and Spanish
#GovernmentServices #CustomerService #RemoteWork #CareerAdvancement #ComprehensiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr