Planet Fitness
About Planet Fitness
We enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. We are one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing.
About the Front Desk Associate Role As the Front Desk Associate you will provide a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience.
Daily Responsibilities
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, escalade to a Manager.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership‑related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assess membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regularly and consistently clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
Ensure restrooms are clean, sanitized, stocked and clutter‑free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (e.g., dispensers, leaky faucets, fixtures).
About Your Qualifications
6–12 months of experience in a customer‑service environment is preferred.
Must be 18 years of age or older.
Willing to become CPR/AED Certified (training provided by Planet Fitness).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club to accomplish tasks during the shift.
Continual communicating in person or on the phone to exchange information during the shift.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during the shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving oneself in different positions, including bending and twisting, to accomplish tasks.
Benefits
Medical, Dental, and Vision Insurance*
Vacation, Sick Time, Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Engaging team‑building competitions and social events
Please note that certain benefits listed above are for full‑time employees only.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industries Wellness and Fitness Services
Location Charlotte, NC
Additional Information E‑Verify is used in Florida, Georgia, North Carolina, South Carolina, and Alabama.
Referrals increase your chances of interviewing at Planet Fitness by 2x.
#J-18808-Ljbffr
About the Front Desk Associate Role As the Front Desk Associate you will provide a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience.
Daily Responsibilities
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, escalade to a Manager.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership‑related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assess membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regularly and consistently clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
Ensure restrooms are clean, sanitized, stocked and clutter‑free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (e.g., dispensers, leaky faucets, fixtures).
About Your Qualifications
6–12 months of experience in a customer‑service environment is preferred.
Must be 18 years of age or older.
Willing to become CPR/AED Certified (training provided by Planet Fitness).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club to accomplish tasks during the shift.
Continual communicating in person or on the phone to exchange information during the shift.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during the shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving oneself in different positions, including bending and twisting, to accomplish tasks.
Benefits
Medical, Dental, and Vision Insurance*
Vacation, Sick Time, Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Engaging team‑building competitions and social events
Please note that certain benefits listed above are for full‑time employees only.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industries Wellness and Fitness Services
Location Charlotte, NC
Additional Information E‑Verify is used in Florida, Georgia, North Carolina, South Carolina, and Alabama.
Referrals increase your chances of interviewing at Planet Fitness by 2x.
#J-18808-Ljbffr