International Rescue Committee
ICM Caseworker
International Rescue Committee, Charlottesville, Virginia, United States, 22904
Overview
The Intensive Case Management (ICM) Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM caseworker will provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences using a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. Major Responsibilities Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client. Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program. Evaluate client progress every six months during active program enrollment to determine progress towards goals and identify new needs and actions needed. Assist clients in navigating healthcare and social service systems, including helping clients apply for benefits and attend and schedule appointments. Conduct community outreach and maintain a strong network of service providers that meet client needs; maintain relationships with local and state refugee coordinators and health coordinators as appropriate to ensure client needs are met. Provide clients with extended orientation on topics such as women’s health, navigating transportation systems, and navigating local healthcare systems. Respond to client crises, with guidance from supervisor as needed. Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files. Maintain up-to-date documentation in the client’s case file to ensure services are properly documented; document all services provided in IRC’s database, Efforts to Outcomes (ETO). Attend relevant trainings and meetings at the local and national level. May train and lead the activities of volunteers and interns. Other duties as assigned. Job Requirements Education:
Bachelor’s degree in social work, public health, or related field of study preferred. Work Experience:
Minimum of 1-2 years of case management experience with similar populations and/or client needs required. Demonstrated Skills & Competencies: Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. Demonstrated success working and communicating effectively in a multi-cultural environment. Self-starter with excellent problem-solving skills and the ability to prioritize and manage time effectively. Attention to detail and accuracy in work product. Fluent in English (spoken and written); proficiency in languages spoken by client group preferred, including Dari/Pashto. Proficient in Microsoft Office applications (Word, Excel, Outlook) and able to use the internet and other digital tools for data entry, research, and problem-solving. Valid driver’s license and access to a personal, insured vehicle. Working Environment: A combination of standard office environment, remote work, and field time within the service delivery area to perform the above responsibilities. Occasional weekend and/or evening work may be required. Compensation:
Pay Range: $24.50 - $26.20. This range applies to US-based candidates and reflects factors including labor market, internal equity, and budget. Offers are calibrated by work location, candidate experience, and alignment with job requirements. Equal Opportunity Employer: The IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
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The Intensive Case Management (ICM) Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM caseworker will provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences using a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. Major Responsibilities Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client. Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program. Evaluate client progress every six months during active program enrollment to determine progress towards goals and identify new needs and actions needed. Assist clients in navigating healthcare and social service systems, including helping clients apply for benefits and attend and schedule appointments. Conduct community outreach and maintain a strong network of service providers that meet client needs; maintain relationships with local and state refugee coordinators and health coordinators as appropriate to ensure client needs are met. Provide clients with extended orientation on topics such as women’s health, navigating transportation systems, and navigating local healthcare systems. Respond to client crises, with guidance from supervisor as needed. Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files. Maintain up-to-date documentation in the client’s case file to ensure services are properly documented; document all services provided in IRC’s database, Efforts to Outcomes (ETO). Attend relevant trainings and meetings at the local and national level. May train and lead the activities of volunteers and interns. Other duties as assigned. Job Requirements Education:
Bachelor’s degree in social work, public health, or related field of study preferred. Work Experience:
Minimum of 1-2 years of case management experience with similar populations and/or client needs required. Demonstrated Skills & Competencies: Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. Demonstrated success working and communicating effectively in a multi-cultural environment. Self-starter with excellent problem-solving skills and the ability to prioritize and manage time effectively. Attention to detail and accuracy in work product. Fluent in English (spoken and written); proficiency in languages spoken by client group preferred, including Dari/Pashto. Proficient in Microsoft Office applications (Word, Excel, Outlook) and able to use the internet and other digital tools for data entry, research, and problem-solving. Valid driver’s license and access to a personal, insured vehicle. Working Environment: A combination of standard office environment, remote work, and field time within the service delivery area to perform the above responsibilities. Occasional weekend and/or evening work may be required. Compensation:
Pay Range: $24.50 - $26.20. This range applies to US-based candidates and reflects factors including labor market, internal equity, and budget. Offers are calibrated by work location, candidate experience, and alignment with job requirements. Equal Opportunity Employer: The IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
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