Planet Fitness
Overview
Planet Fitness is a leading fitness brand with a welcoming, Judgement Free Zone®. We are a large, growing franchisor and operator of fitness centers with over 2,000 clubs. Joining the PF family means being part of a culture with values that support the health and wellbeing of the community, a collaborative team environment, and a brand you can be proud of. You are
All Planet Fitness team members share a passion for our brand and a desire to make members feel welcome. The following characteristics are a strong match for a Front Desk Associate: Exhibit a positive and upbeat attitude. Deliver a consistent and exceptional experience to members, guests, and team members. Hold yourself to a standard of reliability, punctuality, and accountability. Interact with diplomacy and demonstrate a genuine willingness to help others. Act with integrity and show respect to everyone. Communicate effectively and listen with empathy. Inspire and motivate others to achieve their goals. Learn quickly and apply knowledge from online and hands-on training. Front Desk Associate responsibilities
As a Front Desk Associate, you will provide a superior level of customer service to members, prospective members, and guests, ensuring a positive “Judgement Free” member experience. Daily responsibilities include: Greet members and guests as they enter or exit the club; assist with questions or concerns during check-in. Promote the Judgement Free Zone® by engaging with members on the club floor and supporting their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones professionally and assist callers with inquiries. Perform membership-related functions (sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, transferring memberships). Conduct prospective member calls and tours; assess membership needs. Execute retail transactions and drive sales goals. Maintain regular cleaning and sanitizing of equipment and spa amenities; keep restrooms clean, stocked, and uncluttered. Perform safety and cleanliness walkthroughs of club areas; address issues promptly. Address maintenance and facility concerns (e.g., dispensers, leaks, fixtures) as needed. Qualifications
6–12 months of experience in a customer service environment (preferred). Must be 18 years of age or older. Willing to become CPR/AED certified (training provided). Basic computer proficiency. Physical Demands
Continual standing and movement throughout the club during shift. Frequent communication in person or by phone to exchange information. Must be able to lift up to 75 pounds. Exposure to cleaning chemicals; frequent cleaning of equipment and facilities. Ability to bend, twist, and move as needed to accomplish tasks. Benefits and Additional Information
Medical, Dental, and Vision Insurance* Vacation/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building events Note: Some benefits listed are for full-time employees only Health and Safety
Every team member is responsible for contributing to a safe and healthy workplace by following all applicable policies, reporting unsafe conditions, and conducting work in a safe manner. EEO/Referrals
Referrals may increase interviewing chances. Seniority level
Entry level Employment type
Part-time Job function
Other Industries
Wellness and Fitness Services
#J-18808-Ljbffr
Planet Fitness is a leading fitness brand with a welcoming, Judgement Free Zone®. We are a large, growing franchisor and operator of fitness centers with over 2,000 clubs. Joining the PF family means being part of a culture with values that support the health and wellbeing of the community, a collaborative team environment, and a brand you can be proud of. You are
All Planet Fitness team members share a passion for our brand and a desire to make members feel welcome. The following characteristics are a strong match for a Front Desk Associate: Exhibit a positive and upbeat attitude. Deliver a consistent and exceptional experience to members, guests, and team members. Hold yourself to a standard of reliability, punctuality, and accountability. Interact with diplomacy and demonstrate a genuine willingness to help others. Act with integrity and show respect to everyone. Communicate effectively and listen with empathy. Inspire and motivate others to achieve their goals. Learn quickly and apply knowledge from online and hands-on training. Front Desk Associate responsibilities
As a Front Desk Associate, you will provide a superior level of customer service to members, prospective members, and guests, ensuring a positive “Judgement Free” member experience. Daily responsibilities include: Greet members and guests as they enter or exit the club; assist with questions or concerns during check-in. Promote the Judgement Free Zone® by engaging with members on the club floor and supporting their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones professionally and assist callers with inquiries. Perform membership-related functions (sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, transferring memberships). Conduct prospective member calls and tours; assess membership needs. Execute retail transactions and drive sales goals. Maintain regular cleaning and sanitizing of equipment and spa amenities; keep restrooms clean, stocked, and uncluttered. Perform safety and cleanliness walkthroughs of club areas; address issues promptly. Address maintenance and facility concerns (e.g., dispensers, leaks, fixtures) as needed. Qualifications
6–12 months of experience in a customer service environment (preferred). Must be 18 years of age or older. Willing to become CPR/AED certified (training provided). Basic computer proficiency. Physical Demands
Continual standing and movement throughout the club during shift. Frequent communication in person or by phone to exchange information. Must be able to lift up to 75 pounds. Exposure to cleaning chemicals; frequent cleaning of equipment and facilities. Ability to bend, twist, and move as needed to accomplish tasks. Benefits and Additional Information
Medical, Dental, and Vision Insurance* Vacation/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building events Note: Some benefits listed are for full-time employees only Health and Safety
Every team member is responsible for contributing to a safe and healthy workplace by following all applicable policies, reporting unsafe conditions, and conducting work in a safe manner. EEO/Referrals
Referrals may increase interviewing chances. Seniority level
Entry level Employment type
Part-time Job function
Other Industries
Wellness and Fitness Services
#J-18808-Ljbffr