Sage Restaurant Group
Sage Hospitality is set to hire an accomplished team member at Homewood Suites by Hilton Washington DC Capitol- Navy Yard. We are seeking a teammate to contribute to the property by being influential, driven, and ultimately committed to the continued growth and success of the hotel and community!
Nestled in the heart of DC’s fastest emerging neighborhood along the Anacostia River, Homewood Suites by Hilton Washington DC Capitol Navy Yard is the premier choice for your getaway. Our all‑suite Washington Navy Yard hotel is just footsteps away from the Washington National’s ballpark and is proud to be an official partner and passionate supporter of the Nationals. With many new restaurants, stores, outdoor concerts, and a vibrant waterfront along the Anacostia River, guests will find it’s easy to ‘Be At Home’ during their stay. Featuring a modern glass façade and contemporary décor, our hotel celebrates the energy of the Navy Yard neighborhood with floor‑to‑ceiling windows and Washington Nationals memorabilia along with all the other amenities of the Homewood Suites. Unique to our property we have a modern rooftop terrace equipped with gas grills, a pop‑up bar, and panoramic views of Washington DC, including historic attractions such as the U.S. Capitol and the Washington Monument.
Job Overview The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. They ensure an efficient guest registration, check‑out, and telephone service, ensure front desk agents comply with established policies and procedures, and assist in the training and hiring of Front Desk Agents.
Responsibilities
Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
Ensure the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check‑out and maintain accurate hotel records.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
Coordinate activities and foster good relations with our valet and taxi services.
Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
Follow‑up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.
Ensure all Front Desk Associate duties are completed daily.
Qualifications Education / Formal Training High School diploma or equivalent
Experience Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
Knowledge / Skills
Requires working knowledge of guest services and hotel services, policies or operations.
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
Physical Demands
Ability to read written forms of communication and monochrome computer screen.
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
90% of shift is standing, bending/kneeling – repeated bending and kneeling required while filing.
Mobility – must be able to reach all areas of hotel to assist clients.
Occasional standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment Work inside 95% material/equipment used. Prolonged standing at indoor, thermostatically climate‑controlled workstation.
Benefits
Access to the Sage Savings Spot
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company‑paid short‑term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on hotels, restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary USD $60,000.00 – USD $65,000.00 /Yr.
EOE Protected Veterans/Disability
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Nestled in the heart of DC’s fastest emerging neighborhood along the Anacostia River, Homewood Suites by Hilton Washington DC Capitol Navy Yard is the premier choice for your getaway. Our all‑suite Washington Navy Yard hotel is just footsteps away from the Washington National’s ballpark and is proud to be an official partner and passionate supporter of the Nationals. With many new restaurants, stores, outdoor concerts, and a vibrant waterfront along the Anacostia River, guests will find it’s easy to ‘Be At Home’ during their stay. Featuring a modern glass façade and contemporary décor, our hotel celebrates the energy of the Navy Yard neighborhood with floor‑to‑ceiling windows and Washington Nationals memorabilia along with all the other amenities of the Homewood Suites. Unique to our property we have a modern rooftop terrace equipped with gas grills, a pop‑up bar, and panoramic views of Washington DC, including historic attractions such as the U.S. Capitol and the Washington Monument.
Job Overview The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. They ensure an efficient guest registration, check‑out, and telephone service, ensure front desk agents comply with established policies and procedures, and assist in the training and hiring of Front Desk Agents.
Responsibilities
Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
Ensure the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check‑out and maintain accurate hotel records.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
Coordinate activities and foster good relations with our valet and taxi services.
Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
Follow‑up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.
Ensure all Front Desk Associate duties are completed daily.
Qualifications Education / Formal Training High School diploma or equivalent
Experience Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
Knowledge / Skills
Requires working knowledge of guest services and hotel services, policies or operations.
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
Physical Demands
Ability to read written forms of communication and monochrome computer screen.
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
90% of shift is standing, bending/kneeling – repeated bending and kneeling required while filing.
Mobility – must be able to reach all areas of hotel to assist clients.
Occasional standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment Work inside 95% material/equipment used. Prolonged standing at indoor, thermostatically climate‑controlled workstation.
Benefits
Access to the Sage Savings Spot
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company‑paid short‑term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on hotels, restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary USD $60,000.00 – USD $65,000.00 /Yr.
EOE Protected Veterans/Disability
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