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AltaPointe Health Systems

Case Manager

AltaPointe Health Systems, El Paso, Texas, United States

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Case Manager

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Case Manager

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AltaPointe Health Systems .

Case Managers assist with monitoring consumer’s well‑being including needs in the areas of mental health, physical health, living, learning, working, and social environments. Case managers travel to wherever consumers reside, whether that is at home, boarding homes, or other community based living to provide monitoring. When working with children they would be going to the schools as well. The primary role of the case manager is to increase psychological adjustment for the consumer by empowering the consumers and sometimes family members with information, education and support in order to follow through once case management ends.

Primary Job Functions

Demonstrates the ability to assess the consumer’s needs utilizing the SUN‑R

Identifies goals and plans for appropriate services documented in ISP

Provides appropriate linkage to community resources

Monitors consumers to secure placement in the least restrictive environment

Provides ongoing monitoring of consumers’ progress and needs as assessed in the SUN‑R

Advocates on behalf of the consumer to secure community resources

Effectively collaborates with the treatment team members and outside sources in the delivery of case management services

Works closely with treatment team and ensures that the team is aware of any issues that may arise with the consumer

Assists in de‑escalating crisis situations with consumers and/or their families

Effectively demonstrates the application of adult specific competencies

Provides outreach services to consumers and families

Provides training of basic living skills to improve consumers quality of life and to help enable them to be able to maintain in the least restrictive setting

Assists consumers with transportation needs to psychiatric appointments

Makes multiple contact per week with consumers

Supervision and Consultation

Seeks clinical supervision and consultation as needed

Accepts and employs suggestions for improvement

Actively works to enhance case management skills

Clinical Record Keeping

Documents in a timely manner per AltaPointe standards

Documents appropriate, complete, and comprehensive SUN‑R assessments

Documents measurable and specific goals in the individualized service plan

Documents in a clear and concise manner, types of consumer problems, ISP goals addressed and services provided

Includes problem, ISP/Treatment plan goal, intervention provided, consumer responses, and plans for continued services in each progress note

Documents case disposition, case closings, and follow‑up

Documents legibly

Documents using Avatar appropriately

Case Load Management

Effectively manages caseload based on consumer needs

Meets AltaPointe productivity standards

Courteous and respectful towards consumers, visitors, and co‑workers

Treats consumers with care, dignity and compassion

Respects consumer’s privacy and confidentiality

Is pleasant and cooperative with others

Assists consumers and visitors as needed

Personal values do not inhibit ability to relate and care for others

Is sensitive to the consumer’s needs, expectations and individual differences

Is gentle and calm to consumers and families

Administrative and Other Related Duties as Assigned

Actively participates in Performance Improvement activities

Actively participates in AltaPointe committees as required

Completes assigned tasks in a timely manner

Complies with AltaPointe policies and procedures

Attends required in‑service training and other workshops

Physical Requirements

Frequent standing, sitting, and walking in bursts of 5 to 10 minutes

Occasional pacing with the consumer when needed

Occasional forward bending from the hips while kneeling to reach a side

Occasional full squat/lunge from a standing position

Occasional need to maintain back extension on stomach with body weight on hips and legs for several minutes

Occasional need to put body weight on one knee and one elbow on the same side

Occasional need to kneel and reach to same side toward the floor

Lift up to 10 pounds occasionally during shift

Strong grasp needed to use keys to open doors throughout the facility, and to maintain constant contact with a consumer during a take‑down procedure or other hold techniques

Pushing/pulling force up to 25 pounds occasionally during shift

Minimum Qualifications Bachelor’s degree in a behavioral health or social services related discipline preferred. Must meet all driving requirements.

Knowledge in adult specialty, outlined below, to be attained within (6) six months of employment.

Knowledge of psychiatric disorders in the adult population and/or knowledge of addiction as a primary/secondary illness

Knowledge of cultural diversity

Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, and/or consumers with substance abuse issues as well as non‑violent crisis intervention practice

Knowledge of Psychiatric Rehabilitation principles and/or Substance abuse treatment principles

Knowledge of available community resources

Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders

Knowledge of rules and regulations regarding appropriate benefit entitlements such as social security, Medicaid, and Medicare

Seniority Level Entry level

Employment Type Full‑time

Job Function Other

Industries Hospitals and Health Care

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