The Salvation Army USA Central Territory
Emergency Assistance and Pathway of Hope Case Manager
The Salvation Army USA Central Territory, El Dorado, Kansas, United States, 67042
Job
Objective
:
Coordinate
social services activities for the corps.
Provide direct
assistance
and/or referral to clients in need based on established criteria; assess all families with minor children for eligib
ility in the Pathway of Hope (
POH
) program. Deliver all
POH
services usi
ng the strength-based case management model
to families with a desire to
take action to break
the cycle of crisis and change the trajectory of their lives
Essential Functions:
Emergency Assistance
Client Assistance
Interview clients to
determine
need
Determine
if client qualifies for EA or
POH
services based on current policies a
n
d regulations governing eligibility
Develop client
assistance
plans
Provide referrals to
appropriate agencies/services
when further
assistance
is needed
Encourage clients to
utilize
community resources and instruct them on how to access such
Maintain confidentiality of records and information
A
ssist
with
special events
and seasonal programs, as requested
Record Keeping & Reports
Create and update client file and input data into
MAACLink
database
Maintain all necessary statistics and data
Complete required reports
Maintain tracking of available funding at corps site
Track and report unmet needs of participants and their families
Community
Be knowledgeable of community social services and interpret social services regulation in a clear,
accurate
and helpful manner to clients
Serve as the liaison between clients and other organizations/agencies
Communicate appropriately with staff, clients, other
agencies
and the public using the telephone or face-to-face
contact, in
one-on-one and in group settings
Work cooperatively and jointly with staff,
clients
and agencies to provide quality and
seamless
customer service
Pathway of Hope
Outreach and Engagement
Conduct regular outreach to social services sites and other locations in the community to
identify
eligible applicants
Engage and build rapport with target population
Conduct screening interviews with potential applicants
in accordance with
POH
eligibility requirements
Present potential participant to
POH
team to include the corps office, youth pastor, clinical supervisor, and Divisional
POH p
rogram manager
Provide
appropriate referrals
for individuals not eligible for
POH
services
Case Management
Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations
Conduct a written assessment on all participants within
72 hours
of contact including screening for serious personal safety and mental health issues
Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and
self determination
within one week of intake which includes short-term and long-term goals with objectives
.
Update case plan as needed
Schedule regular meeting times with participants to develop and review goals and
objectives
Conduct home visits as
determined
by the case plan
Provide information and referral services as needed
Assist
participants in making linkages and accessing
appropriate community
resources
Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.
Provide financial
assistance
in accordance with
program policies and procedures.
Coordinate case management efforts with all staff and contracted services to meet individual and family needs
Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional
stability
and self determination
Assist
participant to develop a crisis plan; be available during off hours to respond to an emergency
Conduct life skills and budgeting classes
Maintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contact
Maintain comprehensive and detailed case notes on all participants
Complete required documentation of all educational groups
Prepare case records for proper storage after participant discharge
Ensure client confidentiality
in accordance with
established procedures and regulations
Information Management
Maintain comprehensive demographic data as
required
on all participants
Submit monthly summary of service statistics to the Regional Coordinator
Maintain
accurate
records of financial
assistance
provided to participants in their file and in the
MAACLink
Homeless Management Information System and The Salvation Army Information Management System (SIMS)
Complete other reports as requested
Agency and Community Networking
Attend agency and community meetings as requested
Attend supervisory meetings
Attend clinical staffing team meetings
Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available
Provide guidance and support to community volunteers working with the program
Represent the agency's purpose, philosophy, and function to the community
Promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings
Quality Assurance
Track and report unmet needs of participants and their families
Document and report effectiveness of service delivery using consumer, case management and community resource feedback.
Provide ideas for programming
specific to educational or proc
ess groups needed for participants
Ensure quality of local data and reporting of information that will support national and territorial
POH
program outcomes
Ensure client
relevance and consistency of
POH
by collaborati
on with the
R
egional
Coordinator and Divisional Program M
anager with ongoing development of policies and procedures, goals &
objectives
, and
outcom
e based
measures related to POH
Pathway of Hope Program Evaluation & Outcomes Measurement
Ensure the accuracy of data entry into the
MAACLink
and SIMS database
Participate in other program and outcome evaluation activities
Assist
R
egional
C
oordinator in the annual
POH
evaluation/outcomes measurement for Corps and summary/review report to the Divisional Program Manager and Divisional Social Services Director
Report any
POH
challenges and work with the corps officer and
POH
Program Manager to develop an action plan to address program development needs
Assist Regional Coordinator in the completion of quarterly random record reviews and annual review of compliance with standards
in order to
assure for program evaluation/certification requirements.
Education and Training
Attend training sessions that support the
initial
implementation phase and ongoin
g training requirements for
POH
Attend in-service training and outside conferences/workshops as requested and approved by the Corps Officers or Divisional Program Manager
Participate in
POH
workshops and other training events at the territorial, divisional or local level, as requested and/or assigned
Minimum Qualifications:
Education
:
Degree in human service area preferred; relevant experience in strength-based case management may be considered in lieu of education qualification
Experience :
Minimum of two years of case management experience in a comparable social service program that offer
s
multi-faceted case management interventions designed to address the needs of families
utilizing
a strength-based approach
Skills
/Abilities
:
Experience and/or strong interest in community outreach,
organization
and community
capacity
development
Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally
appropriate manner
Ability to collaborate on complex social issues within families and communities
Ability to be creative, original, intuitive, and perceptive
Ability to think logically and critically
Ability to envision a project from beginning to end
Ability to solve complex problems, make
appropriate judgments
and decisions
Ability to speak and understand English
and Spanish
in a manner that is sufficient for effective communication with supervisors, employees,
beneficiaries
and customers.
Demonstrated
capacity
to
teach
adults
Familiarity with Salvation Army policies and procedures
Excellent oral and written communication skills
Ability to
operate
basic office equipment includingtelephone, personal computer, copier, fax machine, and scanning equipment
Supervisor
y
Respons
i
b
i
lity
:
This position has authority to recommend employment status changes of subordinate personnel, make disciplinary decisions and to formally evaluate performance of subordinate employees and volunteers.
Physical Requirements
:
Include
sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting on an intermittent or occasional basis; grasping, pushing, pulling, lifting objects up to 25 lbs.; reaching overhead. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.
Travel
:
Local travel
for home and
community based
meetings and visits on a weekly basis.
Driving:
P
osition require
s employee to
possess
a valid driver's license
and be
approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.
Working Conditions:
Work is performed in a typical office environment
and in the community
.
This f
ull-time
position
may requir
e some weekend and evening work.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
The Salvation Army Mission :
The Salvation Army, an international movement, is an evangelical p
art of the universal Christian c
hurch
.
Its message is based on the Bible
.
Its ministry is motivated by the love of God
.
Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
#J-18808-Ljbffr
Objective
:
Coordinate
social services activities for the corps.
Provide direct
assistance
and/or referral to clients in need based on established criteria; assess all families with minor children for eligib
ility in the Pathway of Hope (
POH
) program. Deliver all
POH
services usi
ng the strength-based case management model
to families with a desire to
take action to break
the cycle of crisis and change the trajectory of their lives
Essential Functions:
Emergency Assistance
Client Assistance
Interview clients to
determine
need
Determine
if client qualifies for EA or
POH
services based on current policies a
n
d regulations governing eligibility
Develop client
assistance
plans
Provide referrals to
appropriate agencies/services
when further
assistance
is needed
Encourage clients to
utilize
community resources and instruct them on how to access such
Maintain confidentiality of records and information
A
ssist
with
special events
and seasonal programs, as requested
Record Keeping & Reports
Create and update client file and input data into
MAACLink
database
Maintain all necessary statistics and data
Complete required reports
Maintain tracking of available funding at corps site
Track and report unmet needs of participants and their families
Community
Be knowledgeable of community social services and interpret social services regulation in a clear,
accurate
and helpful manner to clients
Serve as the liaison between clients and other organizations/agencies
Communicate appropriately with staff, clients, other
agencies
and the public using the telephone or face-to-face
contact, in
one-on-one and in group settings
Work cooperatively and jointly with staff,
clients
and agencies to provide quality and
seamless
customer service
Pathway of Hope
Outreach and Engagement
Conduct regular outreach to social services sites and other locations in the community to
identify
eligible applicants
Engage and build rapport with target population
Conduct screening interviews with potential applicants
in accordance with
POH
eligibility requirements
Present potential participant to
POH
team to include the corps office, youth pastor, clinical supervisor, and Divisional
POH p
rogram manager
Provide
appropriate referrals
for individuals not eligible for
POH
services
Case Management
Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations
Conduct a written assessment on all participants within
72 hours
of contact including screening for serious personal safety and mental health issues
Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and
self determination
within one week of intake which includes short-term and long-term goals with objectives
.
Update case plan as needed
Schedule regular meeting times with participants to develop and review goals and
objectives
Conduct home visits as
determined
by the case plan
Provide information and referral services as needed
Assist
participants in making linkages and accessing
appropriate community
resources
Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.
Provide financial
assistance
in accordance with
program policies and procedures.
Coordinate case management efforts with all staff and contracted services to meet individual and family needs
Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional
stability
and self determination
Assist
participant to develop a crisis plan; be available during off hours to respond to an emergency
Conduct life skills and budgeting classes
Maintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contact
Maintain comprehensive and detailed case notes on all participants
Complete required documentation of all educational groups
Prepare case records for proper storage after participant discharge
Ensure client confidentiality
in accordance with
established procedures and regulations
Information Management
Maintain comprehensive demographic data as
required
on all participants
Submit monthly summary of service statistics to the Regional Coordinator
Maintain
accurate
records of financial
assistance
provided to participants in their file and in the
MAACLink
Homeless Management Information System and The Salvation Army Information Management System (SIMS)
Complete other reports as requested
Agency and Community Networking
Attend agency and community meetings as requested
Attend supervisory meetings
Attend clinical staffing team meetings
Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available
Provide guidance and support to community volunteers working with the program
Represent the agency's purpose, philosophy, and function to the community
Promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings
Quality Assurance
Track and report unmet needs of participants and their families
Document and report effectiveness of service delivery using consumer, case management and community resource feedback.
Provide ideas for programming
specific to educational or proc
ess groups needed for participants
Ensure quality of local data and reporting of information that will support national and territorial
POH
program outcomes
Ensure client
relevance and consistency of
POH
by collaborati
on with the
R
egional
Coordinator and Divisional Program M
anager with ongoing development of policies and procedures, goals &
objectives
, and
outcom
e based
measures related to POH
Pathway of Hope Program Evaluation & Outcomes Measurement
Ensure the accuracy of data entry into the
MAACLink
and SIMS database
Participate in other program and outcome evaluation activities
Assist
R
egional
C
oordinator in the annual
POH
evaluation/outcomes measurement for Corps and summary/review report to the Divisional Program Manager and Divisional Social Services Director
Report any
POH
challenges and work with the corps officer and
POH
Program Manager to develop an action plan to address program development needs
Assist Regional Coordinator in the completion of quarterly random record reviews and annual review of compliance with standards
in order to
assure for program evaluation/certification requirements.
Education and Training
Attend training sessions that support the
initial
implementation phase and ongoin
g training requirements for
POH
Attend in-service training and outside conferences/workshops as requested and approved by the Corps Officers or Divisional Program Manager
Participate in
POH
workshops and other training events at the territorial, divisional or local level, as requested and/or assigned
Minimum Qualifications:
Education
:
Degree in human service area preferred; relevant experience in strength-based case management may be considered in lieu of education qualification
Experience :
Minimum of two years of case management experience in a comparable social service program that offer
s
multi-faceted case management interventions designed to address the needs of families
utilizing
a strength-based approach
Skills
/Abilities
:
Experience and/or strong interest in community outreach,
organization
and community
capacity
development
Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally
appropriate manner
Ability to collaborate on complex social issues within families and communities
Ability to be creative, original, intuitive, and perceptive
Ability to think logically and critically
Ability to envision a project from beginning to end
Ability to solve complex problems, make
appropriate judgments
and decisions
Ability to speak and understand English
and Spanish
in a manner that is sufficient for effective communication with supervisors, employees,
beneficiaries
and customers.
Demonstrated
capacity
to
teach
adults
Familiarity with Salvation Army policies and procedures
Excellent oral and written communication skills
Ability to
operate
basic office equipment includingtelephone, personal computer, copier, fax machine, and scanning equipment
Supervisor
y
Respons
i
b
i
lity
:
This position has authority to recommend employment status changes of subordinate personnel, make disciplinary decisions and to formally evaluate performance of subordinate employees and volunteers.
Physical Requirements
:
Include
sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting on an intermittent or occasional basis; grasping, pushing, pulling, lifting objects up to 25 lbs.; reaching overhead. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.
Travel
:
Local travel
for home and
community based
meetings and visits on a weekly basis.
Driving:
P
osition require
s employee to
possess
a valid driver's license
and be
approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.
Working Conditions:
Work is performed in a typical office environment
and in the community
.
This f
ull-time
position
may requir
e some weekend and evening work.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
The Salvation Army Mission :
The Salvation Army, an international movement, is an evangelical p
art of the universal Christian c
hurch
.
Its message is based on the Bible
.
Its ministry is motivated by the love of God
.
Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
#J-18808-Ljbffr