Ingersoll Rand
Overview
Job Title : Mechanical Support Engineer Location : Quincy, IL - USA (Onsite with Travel) About Us : Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we\u2019re driving growth with an entrepreneurial spirit and ownership mindset. Job Overview
Reporting to the Manager of Technical Support and Field Service, this role serves as a mechanical technical support specialist, providing post-sales expertise and training to authorized channel partners on Gardner Denver Blower and Vacuum products. The ideal candidate brings experience with blowers or similar rotating equipment and demonstrates strong mechanical aptitude, including the ability to disassemble, diagnose, and rebuild machinery. Experience in diesel or automotive repair is highly valued. A solid understanding of basic electrical systems is also important, particularly the ability to read schematics and work safely with low voltage (24-110V). Familiarity with PLC troubleshooting is preferred. Responsibilities
Provide Expert Mechanical, Technical Support to Channel Technicians: leverage contact management systems to deliver problem-solving support to field technicians, resolving complex product and system issues while maintaining professional customer interaction. Lead Resolution of Customer Issues with Ownership and Follow-Through: take a proactive approach to troubleshooting, leading corrective actions when necessary and ensuring full issue resolution and satisfaction. Manage and Develop Knowledge Resources: oversee creation, updates, and accessibility of knowledge articles, technical bulletins, fault trees, and troubleshooting guides to enhance field technician effectiveness. Collaborate Across Teams to Address Technical Challenges: communicate with Engineering, Operations, and Management to understand product specifications, identify root causes, and align on solutions. Document and Report Complex Technical Findings: conduct technical assessments and develop clear, detailed technical reports outlining issues, root causes, and recommended actions. Support Quality & Reliability Tracking: input repetitive or critical issues into the Quality & Reliability Management System (QRMS) to support data-driven improvements. Contribute to Training Development & Delivery: assist in designing, improving, and delivering training materials such as presentations and workshops for channel partners and internal teams. Engage in New Product Development Support: participate in new product initiatives, including serviceability input, field trials, upgrades, and ensuring technical support readiness for new technologies. Requirements
Bachelor\'s degree or relevant technical and work experience equivalent. 5+ years\' experience in a mechanical technical work environment. MS Office skills - proficiency in PowerPoint, Excel, and Word is essential Presentation skills - for customers, channel partners, management, and peers. Experience and ability to work effectively, acting on own initiative with minimal supervision. Core Competencies
Strong written and verbal communication Influential interpersonal and relationship-building skills Conflict resolution with professionalism and diplomacy Self-motivated decision-making and accountability Planning, organization, and timely execution Preferences
Large Industrial Blower Products Industrial or Medical Vacuum systems Variable Frequency Drives, Electric Motors Industrial Controls and Communications Travel & Work Arrangements
Up to 25%, with the possibility of some international travel. What We Offer
Our comprehensive benefits package includes health care options like medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Pay : The pay range for this role is $65,000-$85,000 annually. The pay range considers a wide range of factors that include a candidate\'s skills, experience and training, licensure and certifications, and geographic location. Ingersoll Rand Inc. (NYSE:IR) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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Job Title : Mechanical Support Engineer Location : Quincy, IL - USA (Onsite with Travel) About Us : Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we\u2019re driving growth with an entrepreneurial spirit and ownership mindset. Job Overview
Reporting to the Manager of Technical Support and Field Service, this role serves as a mechanical technical support specialist, providing post-sales expertise and training to authorized channel partners on Gardner Denver Blower and Vacuum products. The ideal candidate brings experience with blowers or similar rotating equipment and demonstrates strong mechanical aptitude, including the ability to disassemble, diagnose, and rebuild machinery. Experience in diesel or automotive repair is highly valued. A solid understanding of basic electrical systems is also important, particularly the ability to read schematics and work safely with low voltage (24-110V). Familiarity with PLC troubleshooting is preferred. Responsibilities
Provide Expert Mechanical, Technical Support to Channel Technicians: leverage contact management systems to deliver problem-solving support to field technicians, resolving complex product and system issues while maintaining professional customer interaction. Lead Resolution of Customer Issues with Ownership and Follow-Through: take a proactive approach to troubleshooting, leading corrective actions when necessary and ensuring full issue resolution and satisfaction. Manage and Develop Knowledge Resources: oversee creation, updates, and accessibility of knowledge articles, technical bulletins, fault trees, and troubleshooting guides to enhance field technician effectiveness. Collaborate Across Teams to Address Technical Challenges: communicate with Engineering, Operations, and Management to understand product specifications, identify root causes, and align on solutions. Document and Report Complex Technical Findings: conduct technical assessments and develop clear, detailed technical reports outlining issues, root causes, and recommended actions. Support Quality & Reliability Tracking: input repetitive or critical issues into the Quality & Reliability Management System (QRMS) to support data-driven improvements. Contribute to Training Development & Delivery: assist in designing, improving, and delivering training materials such as presentations and workshops for channel partners and internal teams. Engage in New Product Development Support: participate in new product initiatives, including serviceability input, field trials, upgrades, and ensuring technical support readiness for new technologies. Requirements
Bachelor\'s degree or relevant technical and work experience equivalent. 5+ years\' experience in a mechanical technical work environment. MS Office skills - proficiency in PowerPoint, Excel, and Word is essential Presentation skills - for customers, channel partners, management, and peers. Experience and ability to work effectively, acting on own initiative with minimal supervision. Core Competencies
Strong written and verbal communication Influential interpersonal and relationship-building skills Conflict resolution with professionalism and diplomacy Self-motivated decision-making and accountability Planning, organization, and timely execution Preferences
Large Industrial Blower Products Industrial or Medical Vacuum systems Variable Frequency Drives, Electric Motors Industrial Controls and Communications Travel & Work Arrangements
Up to 25%, with the possibility of some international travel. What We Offer
Our comprehensive benefits package includes health care options like medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Pay : The pay range for this role is $65,000-$85,000 annually. The pay range considers a wide range of factors that include a candidate\'s skills, experience and training, licensure and certifications, and geographic location. Ingersoll Rand Inc. (NYSE:IR) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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