Arcwood Environmental™, LLC
Environmental Customer Coordinator
Arcwood Environmental™, LLC, Indianapolis, Indiana, us, 46262
Overview
Exciting Opportunity to Join Our Legacy of Environmental Leadership! Location:
Corporate Office - Indianapolis, Indiana About Us:
Arcwood Environmental is a pioneer in industrial waste management, committed to a cleaner, safer world. Headquartered in Indianapolis, Indiana with 2,000+ employees across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries. Why Arcwood?
Impactful Work:
Be part of a team that makes a real difference. Our services include hazardous waste management, emergency response, onsite support, and technical solutions. We do not generate waste ourselves.
Growth Opportunities:
We value your contributions beyond your job title and encourage continuous learning and growth.
Safety First:
Your health and safety are our top priorities. We foster a culture where everyone acts safely and protects colleagues. Our mantra is Safe and Compliant, Always.
Collaborative Environment:
Join a supportive and dynamic team where ideas and efforts are recognized and rewarded.
Our Commitment:
We foster an inclusive and innovative workplace where every employee can thrive and contribute expertise to protect the environment. Our Vision:
Be the most trusted partner in environmental services by delivering agile, sustainable, and innovative solutions, while nurturing top talent and creating lasting value for customers, shareholders, communities, and the planet. Our Ownership:
Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities and expanding our reach. EQT is a global investment powerhouse managing EUR 232 billion in assets, with a focus on Private Capital and Real Assets. Position
Environmental Customer Coordinator As an Environmental Customer Coordinator you will be responsible for servicing customer accounts by managing inquiries regarding Arcwood services, including costs and proper documentation to ensure customer satisfaction. Essential Functions & Requirements Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
Utilizes understanding of waste generator requirements to provide insights to customers
Manages customer inquiries and questions regarding Arcwood services, associated costs and proper documentation requirements; escalates issues as needed
Builds sustainable relationships and establishes trust with customers through routine communication, ensuring customer satisfaction
Reviews, revises and completes waste profile forms, including SDS review and selection of appropriate RCRA hazardous waste codes; submits waste stream approval to the appropriate department
Develops and utilizes basic chemical knowledge related to various waste types and available disposal options
Participates with cross-functional teams to solve customer challenges and coordinate workflows to proper departments
Provides follow-up on pending and new approvals to enable scheduling promptly
Reviews, prints, and sends new quotes to customers; files signed copies of quotes
Submits samples with required documentation for testing and waste approval as needed
Reviews billing information for accuracy prior to finalization and resolves discrepancies as needed
Maintains accountability for inside sales to increase revenue in assigned territories by working with Sales counterparts
Secures disposal outlets for customer waste managed directly to third-party sites, including approvals, pricing and logistics as needed
Conducts profit and cost analysis on new and current business; identifies opportunities to increase margins
Receives waste orders and completes shipping documentation, manifest, and labels as necessary
Manages non-conforming waste situations in a timely manner
Facilitates customer tours of Arcwood facilities as requested
Maintains thorough and updated customer records
Ability to travel to assigned territory annually, up to 10%
Takes on additional duties as assigned to support the team and organization
Education
Bachelor's degree (required); degree in environmental science or another technical field (preferred) Experience
2+ years of relevant experience (environmental, manufacturing, industrial, or customer service); required If no Bachelor's degree, an Associate's degree plus 2 years of relevant experience (required) Competencies Excellent interpersonal skills to effectively communicate with internal and external customers
Strong communication skills via phone with active listening
Organizational and time management skills with ability to make decisions under pressure
Self-directed with ability to manage multiple projects and priorities
Basic working knowledge of Federal, State, and local laws and regulations pertaining to Environmental Services and DOT/RCRA regulations
Strong working knowledge of computer programs and applications
Regular and predictable attendance
Benefits, Compensation, & Workforce Diversity
Arcwood offers competitive pay and bonus incentives. Benefits include medical, dental, and vision plans, flexible spending or health savings accounts, life insurance, disability coverage, 401(k) with 7% company match, and tuition reimbursement. Equality Opportunity Employer - Veterans & Disabilities Additional Information
A post-offer drug screen will be required.
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Exciting Opportunity to Join Our Legacy of Environmental Leadership! Location:
Corporate Office - Indianapolis, Indiana About Us:
Arcwood Environmental is a pioneer in industrial waste management, committed to a cleaner, safer world. Headquartered in Indianapolis, Indiana with 2,000+ employees across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries. Why Arcwood?
Impactful Work:
Be part of a team that makes a real difference. Our services include hazardous waste management, emergency response, onsite support, and technical solutions. We do not generate waste ourselves.
Growth Opportunities:
We value your contributions beyond your job title and encourage continuous learning and growth.
Safety First:
Your health and safety are our top priorities. We foster a culture where everyone acts safely and protects colleagues. Our mantra is Safe and Compliant, Always.
Collaborative Environment:
Join a supportive and dynamic team where ideas and efforts are recognized and rewarded.
Our Commitment:
We foster an inclusive and innovative workplace where every employee can thrive and contribute expertise to protect the environment. Our Vision:
Be the most trusted partner in environmental services by delivering agile, sustainable, and innovative solutions, while nurturing top talent and creating lasting value for customers, shareholders, communities, and the planet. Our Ownership:
Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities and expanding our reach. EQT is a global investment powerhouse managing EUR 232 billion in assets, with a focus on Private Capital and Real Assets. Position
Environmental Customer Coordinator As an Environmental Customer Coordinator you will be responsible for servicing customer accounts by managing inquiries regarding Arcwood services, including costs and proper documentation to ensure customer satisfaction. Essential Functions & Requirements Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
Utilizes understanding of waste generator requirements to provide insights to customers
Manages customer inquiries and questions regarding Arcwood services, associated costs and proper documentation requirements; escalates issues as needed
Builds sustainable relationships and establishes trust with customers through routine communication, ensuring customer satisfaction
Reviews, revises and completes waste profile forms, including SDS review and selection of appropriate RCRA hazardous waste codes; submits waste stream approval to the appropriate department
Develops and utilizes basic chemical knowledge related to various waste types and available disposal options
Participates with cross-functional teams to solve customer challenges and coordinate workflows to proper departments
Provides follow-up on pending and new approvals to enable scheduling promptly
Reviews, prints, and sends new quotes to customers; files signed copies of quotes
Submits samples with required documentation for testing and waste approval as needed
Reviews billing information for accuracy prior to finalization and resolves discrepancies as needed
Maintains accountability for inside sales to increase revenue in assigned territories by working with Sales counterparts
Secures disposal outlets for customer waste managed directly to third-party sites, including approvals, pricing and logistics as needed
Conducts profit and cost analysis on new and current business; identifies opportunities to increase margins
Receives waste orders and completes shipping documentation, manifest, and labels as necessary
Manages non-conforming waste situations in a timely manner
Facilitates customer tours of Arcwood facilities as requested
Maintains thorough and updated customer records
Ability to travel to assigned territory annually, up to 10%
Takes on additional duties as assigned to support the team and organization
Education
Bachelor's degree (required); degree in environmental science or another technical field (preferred) Experience
2+ years of relevant experience (environmental, manufacturing, industrial, or customer service); required If no Bachelor's degree, an Associate's degree plus 2 years of relevant experience (required) Competencies Excellent interpersonal skills to effectively communicate with internal and external customers
Strong communication skills via phone with active listening
Organizational and time management skills with ability to make decisions under pressure
Self-directed with ability to manage multiple projects and priorities
Basic working knowledge of Federal, State, and local laws and regulations pertaining to Environmental Services and DOT/RCRA regulations
Strong working knowledge of computer programs and applications
Regular and predictable attendance
Benefits, Compensation, & Workforce Diversity
Arcwood offers competitive pay and bonus incentives. Benefits include medical, dental, and vision plans, flexible spending or health savings accounts, life insurance, disability coverage, 401(k) with 7% company match, and tuition reimbursement. Equality Opportunity Employer - Veterans & Disabilities Additional Information
A post-offer drug screen will be required.
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