Mediacom Communications
Broadband Specialist IV, Maintenance
Mediacom Communications, Apache Junction, Arizona, United States, 85220
Position Overview
Perform field technical work. Primarily responsible for maintaining the HFC plant from node to tap through routine maintenance and repair of CATV distribution system and HSD system and for turn‑on of new distribution system. Maintain and troubleshoot the trunk system due to equipment and/or power failure.
Company Benefits
Company provided vehicle and gas card
Paid on‑the‑job training and opportunity to promote quickly
Company provided tools, tablet, and phone
Health, vision, and dental insurance
Paid vacation, holidays and flex paid time off
401(k) with generous company match
Pay increases through self‑guided training
Performance bonus potential
Employee discounts on Mediacom services; reimbursement of internet/cable services where Mediacom services are not available
Education enrichment up to $5,000 per year for qualified employees
Company provided uniforms and boots
Employee wellness program
Position Responsibilities
Conduct system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge; perform monthly, semi‑annual, and annual tests; RF knowledge/troubleshooting; sweep & balance HFC plant
Set trunk levels, set‑up and change out trunk amplifiers, calculate signal level losses in cable and equipment for trunk lines and distribution lines
Install electronics and make power connections; maintain power supplies
Properly use, store and maintain all test equipment used in system
Assume full responsibility for troubleshooting and repair of the coaxial and fiber distribution system
Prepare estimates for projects, providing bill of materials
Work with connectors, fasteners and wire and use hand tools; splice coax & fiber
May perform all duties of Broadband Specialist I‑V, Technical Operations descriptions
Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed; lift and carry loads up to 100lbs (including line ladder); work within limited confines such as crawl spaces
Perform other duties such as clean‑up and salvage of wrecked out materials; provide general assistance to other employees as directed
On‑call duty may be required; other functions that may be assigned
Perform installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices to provide an outstanding customer experience
Position Requirements
High school diploma or GED required; associate’s degree preferred
Valid driver’s license; satisfactory driving record required
Minimum of 6 months of experience as Broadband Specialist III or 5+ years equivalent cable technician experience
18 months tenure as a Mediacom BBS III or equivalent experience
Knowledge of all Broadband Specialist I‑III responsibilities, basic commercial installs, business phone and service calls along with Digital Home
Knowledge of HFC plant, installs and service calls
Knowledge of Commercial Fiber PRI and Managed Voice installation and troubleshooting
Advanced level of mechanical skills for splicing
Ability to interact and communicate with customers and co‑workers
Ability to work in high or tight spaces
Ability to work in all weather conditions and at various heights
Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required
Ability to troubleshoot customer premise equipment and cable issues
Physical Requirements
Strenuous – Physical effort represented by frequent handling of heavy objects (approx. 50‑100 lbs.) and materials, or heavy hand tools
Get to know us
Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards
Mediacom is proud to have received the following recognitions: 2025, 2024, 2023, 2022, 2021 Best Managed Companies; 2019 Best Company for Women to Work; 2017 Best Company for People of Color and Women to Work; Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.
Equal Employment Opportunity
Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions.
Disclaimer
The salary range for this position is $19.00 - $30.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
#J-18808-Ljbffr
Perform field technical work. Primarily responsible for maintaining the HFC plant from node to tap through routine maintenance and repair of CATV distribution system and HSD system and for turn‑on of new distribution system. Maintain and troubleshoot the trunk system due to equipment and/or power failure.
Company Benefits
Company provided vehicle and gas card
Paid on‑the‑job training and opportunity to promote quickly
Company provided tools, tablet, and phone
Health, vision, and dental insurance
Paid vacation, holidays and flex paid time off
401(k) with generous company match
Pay increases through self‑guided training
Performance bonus potential
Employee discounts on Mediacom services; reimbursement of internet/cable services where Mediacom services are not available
Education enrichment up to $5,000 per year for qualified employees
Company provided uniforms and boots
Employee wellness program
Position Responsibilities
Conduct system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge; perform monthly, semi‑annual, and annual tests; RF knowledge/troubleshooting; sweep & balance HFC plant
Set trunk levels, set‑up and change out trunk amplifiers, calculate signal level losses in cable and equipment for trunk lines and distribution lines
Install electronics and make power connections; maintain power supplies
Properly use, store and maintain all test equipment used in system
Assume full responsibility for troubleshooting and repair of the coaxial and fiber distribution system
Prepare estimates for projects, providing bill of materials
Work with connectors, fasteners and wire and use hand tools; splice coax & fiber
May perform all duties of Broadband Specialist I‑V, Technical Operations descriptions
Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed; lift and carry loads up to 100lbs (including line ladder); work within limited confines such as crawl spaces
Perform other duties such as clean‑up and salvage of wrecked out materials; provide general assistance to other employees as directed
On‑call duty may be required; other functions that may be assigned
Perform installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices to provide an outstanding customer experience
Position Requirements
High school diploma or GED required; associate’s degree preferred
Valid driver’s license; satisfactory driving record required
Minimum of 6 months of experience as Broadband Specialist III or 5+ years equivalent cable technician experience
18 months tenure as a Mediacom BBS III or equivalent experience
Knowledge of all Broadband Specialist I‑III responsibilities, basic commercial installs, business phone and service calls along with Digital Home
Knowledge of HFC plant, installs and service calls
Knowledge of Commercial Fiber PRI and Managed Voice installation and troubleshooting
Advanced level of mechanical skills for splicing
Ability to interact and communicate with customers and co‑workers
Ability to work in high or tight spaces
Ability to work in all weather conditions and at various heights
Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required
Ability to troubleshoot customer premise equipment and cable issues
Physical Requirements
Strenuous – Physical effort represented by frequent handling of heavy objects (approx. 50‑100 lbs.) and materials, or heavy hand tools
Get to know us
Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards
Mediacom is proud to have received the following recognitions: 2025, 2024, 2023, 2022, 2021 Best Managed Companies; 2019 Best Company for Women to Work; 2017 Best Company for People of Color and Women to Work; Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.
Equal Employment Opportunity
Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions.
Disclaimer
The salary range for this position is $19.00 - $30.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
#J-18808-Ljbffr