St. Elizabeth Healthcare
Nutrition Services Specialist
St. Elizabeth Healthcare, Fort Thomas, Kentucky, United States, 41075
Overview
Nutrition Services Specialist at St. Elizabeth Healthcare. Regular position with scheduled hours: 17 per week.
Job Summary
Responsible for performing various roles in Nutrition Services including customer service, nutrition assistance, call center, cook, server, and related duties. Job duties may change daily depending on staffing shortages due to unforeseen circumstances. Assist with project completion as needed. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Responsibilities
Delivers and serves meals and between-meal nourishments directly to patients in a professional, courteous and efficient manner; complies with established scripting and service standards. Resolves tray/order problems promptly with a positive outcome. Instructs patients and families on meal ordering system, provides correct menu and diet information, orients patient to diet restrictions; assess patient’s ability to use the meal order system; follow up with nursing/nutrition staff if unable to participate. Assist patients and/or family with placing food orders, facilitating interpreter needs and special assistance as identified. Acts as a liaison between the Nutrition department, patient, and nursing unit; communicates with other departments regarding patient support, issues, requests, and other special situations; reports nutrient intake from meals; anticipates and responds to patient/team member needs. Serves as a quality control point for all aspects of the room service program; records and documents data for performance improvement monitors; ensures actions reflect program service goals. Orders and replenishes bulk food supplies on nursing unit and assists with timely retrieval of completed meals from patient rooms. Participates in patient tray assembly, line setup, and restocking; checks meals for accuracy and adheres to quality assurance goals. Checks all food items for acceptable quality, portion, and diet compliance. Monitors tray line support positions to ensure task completion and preparation for each meal period. Ensures timely dispatch of meal carts and flow of the delivery process. Communicates with ambassadors for patient tray needs, urgent orders, or replacement items. Ensures compliance with food safety practices including proper temperatures, handling, and dating. Prepares, assembles and plates food items for patient tray needs, assuring compliance with recipes, diet specifications, and quality. Participates in patient tray assembly ensuring compliance with diet specifications, meal ticket order, correct placement and presentation of tray. Loads meal carts ensuring correct placement, silverware, timer and time standards for dispatch. Delivers and retrieves patient meal tray carts and stock to patient care units. Processes utensils and dishware for patients, cafeteria, and catered service in accordance with sanitary guidelines; re-stocks clean dishware. Performs janitorial tasks as assigned and follows sanitation and safety guidelines to prevent foodborne illness. Checks and documents equipment temperatures and chemical concentrations for quality control. Performs role of Call Center Clerk as assigned; uses software to place electronic meal orders, change diets, and update patient information. Maintains computerized diet office menu system (CBord) to reflect orders; processes reports and updates data. Assists patients and/or family with meal orders via telephone; transposes orders into CBord for coordination with Cooks and trayline execution. Verifies meal orders meet diet order and dietary parameters; processes diet requisitions. Coordinates Call Center workflow during peak volumes to ensure timely response to callers on hold and rapid time demands. Mediates patient concerns regarding meal service; anticipates patient needs and services them appropriately. Performs ambassador duties as assigned; orients patients to menu, delivers meal trays, and communicates nutritional concerns with nursing/dietitian; communicates with other departments efficiently. Serves food to cafeteria customers in compliance with portion control, safe handling, and customer relations. Prepares food including short orders for cafeteria service to meet menu requirements. Maintains adequate food supplies to meet customer requests. Assists with catering functions including inventory and stocking outside the department as assigned. Performs janitorial tasks as part of cleaning schedule. Records sales transactions on computerized register; handles discounts, pricing and coupons. Receives cash and makes change according to control guidelines. Stocks supplies in the cafeteria to meet levels and customer demands. Handles customer complaints in a timely, constructive manner to ensure positive relations. Prepares food items for customer self-service; follows standardized recipes and assists with plating and presentation as needed. Ensures food safety and workstation cleanliness to meet safety guidelines. Performs other duties as assigned.
Education, Credentials, Licenses
High School Diploma or GED required
Specialized Knowledge
Ability to read with comprehension and follow written and verbal instructions
Experience
3 months experience including customer service responsibilities.
Other
FLSA Status: Non-Exempt
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Nutrition Services Specialist at St. Elizabeth Healthcare. Regular position with scheduled hours: 17 per week.
Job Summary
Responsible for performing various roles in Nutrition Services including customer service, nutrition assistance, call center, cook, server, and related duties. Job duties may change daily depending on staffing shortages due to unforeseen circumstances. Assist with project completion as needed. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Responsibilities
Delivers and serves meals and between-meal nourishments directly to patients in a professional, courteous and efficient manner; complies with established scripting and service standards. Resolves tray/order problems promptly with a positive outcome. Instructs patients and families on meal ordering system, provides correct menu and diet information, orients patient to diet restrictions; assess patient’s ability to use the meal order system; follow up with nursing/nutrition staff if unable to participate. Assist patients and/or family with placing food orders, facilitating interpreter needs and special assistance as identified. Acts as a liaison between the Nutrition department, patient, and nursing unit; communicates with other departments regarding patient support, issues, requests, and other special situations; reports nutrient intake from meals; anticipates and responds to patient/team member needs. Serves as a quality control point for all aspects of the room service program; records and documents data for performance improvement monitors; ensures actions reflect program service goals. Orders and replenishes bulk food supplies on nursing unit and assists with timely retrieval of completed meals from patient rooms. Participates in patient tray assembly, line setup, and restocking; checks meals for accuracy and adheres to quality assurance goals. Checks all food items for acceptable quality, portion, and diet compliance. Monitors tray line support positions to ensure task completion and preparation for each meal period. Ensures timely dispatch of meal carts and flow of the delivery process. Communicates with ambassadors for patient tray needs, urgent orders, or replacement items. Ensures compliance with food safety practices including proper temperatures, handling, and dating. Prepares, assembles and plates food items for patient tray needs, assuring compliance with recipes, diet specifications, and quality. Participates in patient tray assembly ensuring compliance with diet specifications, meal ticket order, correct placement and presentation of tray. Loads meal carts ensuring correct placement, silverware, timer and time standards for dispatch. Delivers and retrieves patient meal tray carts and stock to patient care units. Processes utensils and dishware for patients, cafeteria, and catered service in accordance with sanitary guidelines; re-stocks clean dishware. Performs janitorial tasks as assigned and follows sanitation and safety guidelines to prevent foodborne illness. Checks and documents equipment temperatures and chemical concentrations for quality control. Performs role of Call Center Clerk as assigned; uses software to place electronic meal orders, change diets, and update patient information. Maintains computerized diet office menu system (CBord) to reflect orders; processes reports and updates data. Assists patients and/or family with meal orders via telephone; transposes orders into CBord for coordination with Cooks and trayline execution. Verifies meal orders meet diet order and dietary parameters; processes diet requisitions. Coordinates Call Center workflow during peak volumes to ensure timely response to callers on hold and rapid time demands. Mediates patient concerns regarding meal service; anticipates patient needs and services them appropriately. Performs ambassador duties as assigned; orients patients to menu, delivers meal trays, and communicates nutritional concerns with nursing/dietitian; communicates with other departments efficiently. Serves food to cafeteria customers in compliance with portion control, safe handling, and customer relations. Prepares food including short orders for cafeteria service to meet menu requirements. Maintains adequate food supplies to meet customer requests. Assists with catering functions including inventory and stocking outside the department as assigned. Performs janitorial tasks as part of cleaning schedule. Records sales transactions on computerized register; handles discounts, pricing and coupons. Receives cash and makes change according to control guidelines. Stocks supplies in the cafeteria to meet levels and customer demands. Handles customer complaints in a timely, constructive manner to ensure positive relations. Prepares food items for customer self-service; follows standardized recipes and assists with plating and presentation as needed. Ensures food safety and workstation cleanliness to meet safety guidelines. Performs other duties as assigned.
Education, Credentials, Licenses
High School Diploma or GED required
Specialized Knowledge
Ability to read with comprehension and follow written and verbal instructions
Experience
3 months experience including customer service responsibilities.
Other
FLSA Status: Non-Exempt
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