UnityPoint Health
Overview
Clinical Care Attendant – Grundy Family Medical Clinic. Part-Time; 24 Hours per week; Wednesday, Thursday, Friday, and Saturdays. Evening hours to support Expanded Access clinic. The Clinical Care Attendant is responsible for assisting the Physician, Nurse Practitioner, and Physician Assistant (collectively “Provider”) with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a Provider and working closely with the Provider, other clinical staff, and direct patient care. Additionally, the Clinical Care Attendant is responsible for a variety of clerical and clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a strong customer service attitude. Acting as the patient advocate, the Clinical Care Attendant has continuous contact with Providers, patients, patient families/ significant others, community agencies, and patient care staff and management. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. We believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities
Clinical Excellence/Patient Care
Perform and/or assist clinical procedures consistent with training and licensure under supervision of Provider in exam suite. Greet and welcome patients upon arrival to the clinic. Escort to exam suite. Complete patient registration and associated paperwork or assist in online registration as needed. Escort and check out upon completion of visit and assist patient with completion of patient satisfaction survey if needed at checkout. Obtain patient review of systems and history, measure vital signs, including weight, blood pressure, pulse, temperature, and complete all necessary documentation in patient’s chart and consistent with clinical protocol. Offer patient convenience items (water, coffee, tea, warm blankets, etc.) to ensure patient comfort in exam suite and/or lobby. Follow symptom-initiated protocols in place for clinic operation. Perform labs as ordered/instructed either by protocols or provider direction. If clinic offers Aidarex, offer this option to patients and perform administration of prescription as directed by provider. Review after visit summary and provide instructions to patient as instructed by Provider. Call all patients back 48-72 hours post clinic visit to perform mandatory follow-up phone call. Call patient with results reporting in a professional and courteous manner consistent with training and licensure, as directed by Provider. Keep exam rooms stocked with adequate medical supplies, maintain instruments, and sterilize as required. Take, relay, and process messages from patient, Provider, pharmacy consistent with training and licensure. Maintain logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, etc.) as directed by UPC policy. Employee Development
Maintain UPC and department policies, procedures and objectives; perform functions other than described due to extenuating circumstances. May serve other departments as assigned. Attend clinic/department meetings, read emails, and check the organization’s intranet for updates. Maintain regular and consistent attendance at work. Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines and Personnel policies and procedures. Monitor environmental conditions to secure protected health information. Adhere to Corporate Compliance and HIPAA policies and procedures. Demonstrate initiative to improve quality and customer service by striving to exceed expectations. Perform duties in line with training and licensure; other duties as requested by Clinic Manager to facilitate smooth operations. Qualifications
Required: Completion of an accredited EMT course OR Completion of Nationally Accredited Paramedic Program at the Certificate or Associates Degree Level. Valid driver’s license when driving any vehicle for work-related reasons. BLS and Mandatory Reporter Current EMT or Paramedic Certification and/or License as required by the State of Iowa/Illinois. Preferred: Two years’ experience in a Family Practice setting, Urgent Care, or related field preferred. Job details
Seniority level: Entry level Employment type: Part-time Job function: Health Care Provider Industries: Hospitals and Health Care
#J-18808-Ljbffr
Clinical Care Attendant – Grundy Family Medical Clinic. Part-Time; 24 Hours per week; Wednesday, Thursday, Friday, and Saturdays. Evening hours to support Expanded Access clinic. The Clinical Care Attendant is responsible for assisting the Physician, Nurse Practitioner, and Physician Assistant (collectively “Provider”) with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a Provider and working closely with the Provider, other clinical staff, and direct patient care. Additionally, the Clinical Care Attendant is responsible for a variety of clerical and clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a strong customer service attitude. Acting as the patient advocate, the Clinical Care Attendant has continuous contact with Providers, patients, patient families/ significant others, community agencies, and patient care staff and management. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. We believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities
Clinical Excellence/Patient Care
Perform and/or assist clinical procedures consistent with training and licensure under supervision of Provider in exam suite. Greet and welcome patients upon arrival to the clinic. Escort to exam suite. Complete patient registration and associated paperwork or assist in online registration as needed. Escort and check out upon completion of visit and assist patient with completion of patient satisfaction survey if needed at checkout. Obtain patient review of systems and history, measure vital signs, including weight, blood pressure, pulse, temperature, and complete all necessary documentation in patient’s chart and consistent with clinical protocol. Offer patient convenience items (water, coffee, tea, warm blankets, etc.) to ensure patient comfort in exam suite and/or lobby. Follow symptom-initiated protocols in place for clinic operation. Perform labs as ordered/instructed either by protocols or provider direction. If clinic offers Aidarex, offer this option to patients and perform administration of prescription as directed by provider. Review after visit summary and provide instructions to patient as instructed by Provider. Call all patients back 48-72 hours post clinic visit to perform mandatory follow-up phone call. Call patient with results reporting in a professional and courteous manner consistent with training and licensure, as directed by Provider. Keep exam rooms stocked with adequate medical supplies, maintain instruments, and sterilize as required. Take, relay, and process messages from patient, Provider, pharmacy consistent with training and licensure. Maintain logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, etc.) as directed by UPC policy. Employee Development
Maintain UPC and department policies, procedures and objectives; perform functions other than described due to extenuating circumstances. May serve other departments as assigned. Attend clinic/department meetings, read emails, and check the organization’s intranet for updates. Maintain regular and consistent attendance at work. Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines and Personnel policies and procedures. Monitor environmental conditions to secure protected health information. Adhere to Corporate Compliance and HIPAA policies and procedures. Demonstrate initiative to improve quality and customer service by striving to exceed expectations. Perform duties in line with training and licensure; other duties as requested by Clinic Manager to facilitate smooth operations. Qualifications
Required: Completion of an accredited EMT course OR Completion of Nationally Accredited Paramedic Program at the Certificate or Associates Degree Level. Valid driver’s license when driving any vehicle for work-related reasons. BLS and Mandatory Reporter Current EMT or Paramedic Certification and/or License as required by the State of Iowa/Illinois. Preferred: Two years’ experience in a Family Practice setting, Urgent Care, or related field preferred. Job details
Seniority level: Entry level Employment type: Part-time Job function: Health Care Provider Industries: Hospitals and Health Care
#J-18808-Ljbffr