Cleveland Clinic
Job Overview
Join Cleveland Clinic and experience world‑class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.
Responsibilities A caregiver in this role works days from 8:00 a.m. – 12:00 p.m. or 12:30 p.m. – 4:30 p.m.
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage, and resolve patient issues using the established HEART Model.
Create a welcome and professional environment for our patients and visitors, interact with patients and ensure stellar patient experiences.
Perform patient registration, pre‑visit, telephone triage, insurance verification, co‑pay collection, patient tracking, facilitate billing functions, scheduling, arrival desk and/or departure desk activities.
Enter and maintain confidential and accurate patient information.
Encourage patient utilization of front‑end technology, provide guidance, encouragement, education and hands‑on training.
Recruit, enroll, and educate patients on MyChart and Appointment Pass.
Generate staff provider reschedules and relay staff messaging.
Minimum Qualifications
High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
OR an Associate’s degree and one year of experience
OR a Bachelor’s degree
Knowledge of PC window applications sufficient to input and retrieve data
Experience in customer services and conflict resolution
Ability to perform basic math sufficient to process insurance co‑pays
Preferred Qualifications
Knowledge of medical terminology
Computer keyboard skills
Experience in healthcare
Experience with EPIC
Experience working with insurance companies
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast‑paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
#J-18808-Ljbffr
Responsibilities A caregiver in this role works days from 8:00 a.m. – 12:00 p.m. or 12:30 p.m. – 4:30 p.m.
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage, and resolve patient issues using the established HEART Model.
Create a welcome and professional environment for our patients and visitors, interact with patients and ensure stellar patient experiences.
Perform patient registration, pre‑visit, telephone triage, insurance verification, co‑pay collection, patient tracking, facilitate billing functions, scheduling, arrival desk and/or departure desk activities.
Enter and maintain confidential and accurate patient information.
Encourage patient utilization of front‑end technology, provide guidance, encouragement, education and hands‑on training.
Recruit, enroll, and educate patients on MyChart and Appointment Pass.
Generate staff provider reschedules and relay staff messaging.
Minimum Qualifications
High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
OR an Associate’s degree and one year of experience
OR a Bachelor’s degree
Knowledge of PC window applications sufficient to input and retrieve data
Experience in customer services and conflict resolution
Ability to perform basic math sufficient to process insurance co‑pays
Preferred Qualifications
Knowledge of medical terminology
Computer keyboard skills
Experience in healthcare
Experience with EPIC
Experience working with insurance companies
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast‑paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
#J-18808-Ljbffr