Jr Customer Service Representative

Steelgem provides marketing and admission support for Orange County’s best rehab and recovery treatment centers. Join our Customer Experience team and support people’s recovery journey from addiction, mental health, and substance abuse. Steelgem offices are located in Santa Ana. Ourmain officeresidesin the heart of downtown Santa Ana, close to multiple restaurants, bars, train stations, and parking areas. This job is on-site with working hours between 7am to 7pm, with weekend and holiday availabilityrequired. Are you energetic and able to connect with people? Our Customer Service Representativeis responsible forproviding high-quality support to potential clients by responding to their inquiries and resolving their issues. There is no cold calling or outbound sales, all contacts have previously reached out to us. You will be the point of contact and work with a supportive team to ensure that customers receive a positive admissions experience and that their needs are met ina timelyand effective manner. You are the first point of contact for people looking forassistancewith substance abuse or mental health and will support the admissions process. If you are looking for a customer service job that helps people, provides training, and allows for growth - this could be a perfect fit! About the Job: Call and answer customer inquiries via phone,emailor chat in a friendly and professional manner. Resolve customer complaints and issues ina timelyand effective manner Determiningif a social media post is coming from potential client and reply to messages in a professional andtimelymanner Completeinitialintake todetermineeligibility and transfer to Sr. Admission agent to solve complex issues and complete enrollment process Maintainaccuratecustomer records and update customer information in CRM Follow up with customers to ensure that their issues have been resolved to their satisfaction Meet or exceed performance goals related to quality,productivityand customer satisfaction Participate in ongoing training and development to improve your customer service skills and knowledge of company products and policies About You: 1-2 years in customer service in food service, retail, hospitality, or sales.Previouscall center experience is notrequired! High School Diploma Strong verbal communication skills with a confident,trustingand empathetic tone 12 months of sobriety, if you have personal experience with rehab Competencies in the following programs are a plus! Microsoft Word Microsoft Excel Microsoft Outlook PowerPoint YouTube messenger Yelp Instagram Medical, dental and vision insurance 401(k) plan 401(k) matching Paid vacation Paid holidays Life Insurance Location:In-Office Position | Local Candidates Only | Officelocatedin Santa Ana, CA Job Type:Full-time with Benefits Pay:Starting rate $19.00 - $20.00 Per Hour, Advancement available based on both time and performance The pay range for this role is: 19 - 20 USD per hour (DataMind Marketing)

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