Canopy by Hilton Jersey City
Arrival Enthusiast/Door & Valet Captain
Canopy by Hilton Jersey City, Jersey City, New Jersey, United States, 07390
Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything.
At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want.
The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Arrival Enthusiast.
POSITION TITLE: Arrival Enthusiast/Door and Valet Captain REPORTS TO: Lead Welcome Enthusiast/Director of Front Office POSITION SUMMARY: Primarily responsible for the supervision of all bell desk staff, activities on the front drive and also upkeeping of the Front Drive area. The Arrival Enthusiast is also responsible for welcoming all guests to the hotel as well as bidding them a fond farewell. He should make sure all luggage, letters, couriers, and messages are tracked and accounted for.
Always adhere to hotel standard operating procedures and also communicate with Welcome Desk Manager to increase the efficiency of the Door Area and Front Drive.
Arrival Enthusiast DUTIES AND RESPONSIBILITIES:
Ensure that Front Drive is manned at all times.
Keep working area clean and tidy at all times.
Maintain the cleanliness of the Front Drive Area.
Ensure smooth and fast baggage handling for all arrival/departure guests.
Maintain close relationships with reception, information, cashiers, and other departments.
Attend all guest calls for Bell stand/Door Services related services.
Retrieve or drop off guest baggage to/from guest rooms.
Fill errand cards for all baggage movements (Check‑in, Check‑out, left luggage, etc.).
Follow up on guest requests with a call to verify complete satisfaction.
Log all guest requests on the guest request tracker.
Check inventory of items on loan and collect all items at the time of check‑out.
Tag and record all baggage movements.
Update luggage movement register and sign off daily.
Fill and sign left luggage forms; explain all applicable policies to guests.
Maintain flow of the Front Drive by contacting Valet, issuing Valet tickets to guests, and directing guests to the parking garage.
Assist guests with loading and unloading luggage from their vehicles.
Present guests with their car keys after valet drops off the vehicle.
Distribute guest messages accurately.
Distribute letters, couriers, and other guest items accurately.
Order required newspapers for the next day and monitor delivery to each occupied guest room.
Observe safety and security rules at all times.
Alert management to any unattended packages or strangers found on premises.
Check the daily arrival list for VIPs or guests with special needs.
Prepare for group movements and ensure sufficient staffing for group arrivals.
Greet all guests in the lobby warmly, make them feel welcome, and anticipate their needs pre‑emptively.
Recognize all returning and VIP guests and welcome them back.
Assist the guest service team in escorting guests to and from accommodations, and orient them with property features, facilities, and in‑room equipment.
Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.
Assist guests with their luggage and acknowledge them by name.
Make package and laundry deliveries to guest rooms as instructed.
Store and retrieve luggage and other objects for guests.
Stay aware of daily hotel activities, group and VIP arrivals.
Communicate special guest requests to the Assistant Front Office Manager or Manager on Duty.
Ensure the lobby, bell closet, and work areas, as well as departmental equipment, are always clean and presentable.
Assist the security team in scanning all guest luggage.
Offer assistance to all guests at all times.
Provide efficient luggage storage, delivery, and collection service.
Perform any other tasks as assigned by management.
PREREQUISITES: Previous experience in hospitality is preferred. Commitment to delivering a high level of customer service. Be a good team player and flexible with early and late shifts. Able to stand for long hours and transport guest luggage to and from guest rooms or the designated bell area.
EDUCATION: High school or equivalent education. Basic computer skills and knowledge of Property Management software.
EXPERIENCE: Previous experience working within a hotel environment in the star/luxury market is essential. Strong communication skills (verbal, listening, writing), innovative, pro‑active, and reliable. The successful candidate is likely to have a passion for customer service.
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At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want.
The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Arrival Enthusiast.
POSITION TITLE: Arrival Enthusiast/Door and Valet Captain REPORTS TO: Lead Welcome Enthusiast/Director of Front Office POSITION SUMMARY: Primarily responsible for the supervision of all bell desk staff, activities on the front drive and also upkeeping of the Front Drive area. The Arrival Enthusiast is also responsible for welcoming all guests to the hotel as well as bidding them a fond farewell. He should make sure all luggage, letters, couriers, and messages are tracked and accounted for.
Always adhere to hotel standard operating procedures and also communicate with Welcome Desk Manager to increase the efficiency of the Door Area and Front Drive.
Arrival Enthusiast DUTIES AND RESPONSIBILITIES:
Ensure that Front Drive is manned at all times.
Keep working area clean and tidy at all times.
Maintain the cleanliness of the Front Drive Area.
Ensure smooth and fast baggage handling for all arrival/departure guests.
Maintain close relationships with reception, information, cashiers, and other departments.
Attend all guest calls for Bell stand/Door Services related services.
Retrieve or drop off guest baggage to/from guest rooms.
Fill errand cards for all baggage movements (Check‑in, Check‑out, left luggage, etc.).
Follow up on guest requests with a call to verify complete satisfaction.
Log all guest requests on the guest request tracker.
Check inventory of items on loan and collect all items at the time of check‑out.
Tag and record all baggage movements.
Update luggage movement register and sign off daily.
Fill and sign left luggage forms; explain all applicable policies to guests.
Maintain flow of the Front Drive by contacting Valet, issuing Valet tickets to guests, and directing guests to the parking garage.
Assist guests with loading and unloading luggage from their vehicles.
Present guests with their car keys after valet drops off the vehicle.
Distribute guest messages accurately.
Distribute letters, couriers, and other guest items accurately.
Order required newspapers for the next day and monitor delivery to each occupied guest room.
Observe safety and security rules at all times.
Alert management to any unattended packages or strangers found on premises.
Check the daily arrival list for VIPs or guests with special needs.
Prepare for group movements and ensure sufficient staffing for group arrivals.
Greet all guests in the lobby warmly, make them feel welcome, and anticipate their needs pre‑emptively.
Recognize all returning and VIP guests and welcome them back.
Assist the guest service team in escorting guests to and from accommodations, and orient them with property features, facilities, and in‑room equipment.
Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.
Assist guests with their luggage and acknowledge them by name.
Make package and laundry deliveries to guest rooms as instructed.
Store and retrieve luggage and other objects for guests.
Stay aware of daily hotel activities, group and VIP arrivals.
Communicate special guest requests to the Assistant Front Office Manager or Manager on Duty.
Ensure the lobby, bell closet, and work areas, as well as departmental equipment, are always clean and presentable.
Assist the security team in scanning all guest luggage.
Offer assistance to all guests at all times.
Provide efficient luggage storage, delivery, and collection service.
Perform any other tasks as assigned by management.
PREREQUISITES: Previous experience in hospitality is preferred. Commitment to delivering a high level of customer service. Be a good team player and flexible with early and late shifts. Able to stand for long hours and transport guest luggage to and from guest rooms or the designated bell area.
EDUCATION: High school or equivalent education. Basic computer skills and knowledge of Property Management software.
EXPERIENCE: Previous experience working within a hotel environment in the star/luxury market is essential. Strong communication skills (verbal, listening, writing), innovative, pro‑active, and reliable. The successful candidate is likely to have a passion for customer service.
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