Hobart Food Equipment and Service
Lead Installation Technician
Hobart Food Equipment and Service, Sacramento, California, United States, 95828
Overview
Lead Installation Technician at Hobart Food Equipment and Service. Company: Hobart Service, an Illinois Tool Works Company. We have over 1,700 associates nationwide and operate with ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk. Responsibilities
Entering and managing installation opportunities in CRM to develop accurate monthly forecasts Conducting site installation surveys to collect necessary information for install feasibility and planning the execution in CRM Producing scope of works and customer facing installation quotes in CRM Working with dispatchers and other branch personnel to schedule installs in Microsoft Field Service adhering to promise dates for customers Executing the installation per the scope of work to customer satisfaction and by adhering to safety manuals and programs Strong adherence to installation playbook from start to end (machine at customer site to leaving customer site after successful startup) Effective management of installation request inbox Strong project management skills by managing schedule dates and completion dates in CRM and information relayed to the customer and to other branch leadership personnel Proper final pricing updates to CRM opportunities that support branch and organization financial objectives Maintains current organization, industry, and equipment knowledge Strong communication with customers on overall Hobart Service value propositions for future service products after warranty expires for new machine Proper vehicle maintenance and handling of installation material handling equipment Adherence to the company's safe driving policy and other applicable policies including safety Other duties as assigned Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities. Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and Work Experience
High school diploma or GED 2 years of formal technical training and at least ten years of related experience Equipment installation or similar experience PC knowledge and suite of Microsoft applications Desired Education/Experience
5+ years of installation experience in commercial equipment Mechanical or electrical experience is preferred, but not required Associate degree is preferred, but not required Experience installing and removing commercial cooking and/or refrigeration equipment is highly desirable Prior experience using Microsoft Dynamics 365 CRM Certificates and Licenses Position/Location dependent Industry certification is highly desirable Competencies
To perform the job successfully, an individual should demonstrate the following competencies. Technical and Analytical Skills Ability to read and interpret standard service manuals, installation manuals, and mechanical diagrams Understanding of basic math and calculations Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel Quality
Demonstrates accuracy and thoroughness Looks for ways to improve and promote quality Applies feedback to improve performance Monitors own work to ensure quality Quantity
Completes work in a timely manner Strives to increase productivity Works quickly Attendance and Punctuality
Is consistently at work and on time Ensures work responsibilities are covered when absent Arrives at meetings and appointments on time Dependability
Follows instructions, responds to management direction Takes responsibility for own actions Teamwork
Balances team and individual responsibilities Exhibits objectivity and openness to others\' views Gives and welcomes feedback Contributes to building a positive team spirit Puts success of team above own interests Able to build morale and group commitments to goals and objectives Supports everyone\'s efforts to succeed Recognizes accomplishments of other team members Keeps commitments Commits to extended hours of work when necessary to reach goals Completes tasks on time Safety
Ability to read and understand safety guidelines of the business Approach job responsibilities with emphasis on safety, efficiency, and quality Performs periodic visual safety inspections of vehicle and equipment, reports defects and takes items out of service until repairs are made Demonstrates comprehensive knowledge of company products and services Time Management and Communication
Prioritizes regular workload, special tasks and concurrent projects Must be able to multi-task; work on site visits, compose quotes and lead an installation crew Effective oral communication with individuals inside and outside the organization Crisis/conflict resolution skills Ability to self-motivate and take direction from management Thrives in a multi-tasking environment and can adjust priorities quickly Timely customer communication on installation updates Physical Demands & Work Environment
The physical demands and work environment characteristics describe typical requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Lift up to 75 lbs. with or without assistance Climb up to 10 ft with an A-frame ladder Occasional roof access may be necessary Extensive walking 3-5 miles/day Extensive driving 5-6 hours/day Kneel, squat, bend, push/pull Operate vehicles, equipment, and tools Office and customer facilities including commercial kitchens Exposure to noise, heat, cold, slippery, wet conditions Travel up to 50% of time Hours may include early mornings, evenings, weekends; extended hours as needed About Us
Hobart Service is an ITW company with 125+ years of service in Commercial Food Equipment. We are committed to Equal Opportunity Employment. We maintain a tobacco- and drug-free workplace and provide a competitive salary and benefits package including medical, dental, life insurance, disability benefits, holidays, vacation, 401(k) with matching, and educational reimbursement. If you are a qualified individual with a disability and need assistance applying online, contact Human Resources at service.hr@hobartservice.com. ITW is an equal opportunity employer and is committed to fair treatment for all employees. Compensation: The pay rate will depend on qualifications and experience. Range: $35.80 to $48.40 per hour.
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Lead Installation Technician at Hobart Food Equipment and Service. Company: Hobart Service, an Illinois Tool Works Company. We have over 1,700 associates nationwide and operate with ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk. Responsibilities
Entering and managing installation opportunities in CRM to develop accurate monthly forecasts Conducting site installation surveys to collect necessary information for install feasibility and planning the execution in CRM Producing scope of works and customer facing installation quotes in CRM Working with dispatchers and other branch personnel to schedule installs in Microsoft Field Service adhering to promise dates for customers Executing the installation per the scope of work to customer satisfaction and by adhering to safety manuals and programs Strong adherence to installation playbook from start to end (machine at customer site to leaving customer site after successful startup) Effective management of installation request inbox Strong project management skills by managing schedule dates and completion dates in CRM and information relayed to the customer and to other branch leadership personnel Proper final pricing updates to CRM opportunities that support branch and organization financial objectives Maintains current organization, industry, and equipment knowledge Strong communication with customers on overall Hobart Service value propositions for future service products after warranty expires for new machine Proper vehicle maintenance and handling of installation material handling equipment Adherence to the company's safe driving policy and other applicable policies including safety Other duties as assigned Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities. Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and Work Experience
High school diploma or GED 2 years of formal technical training and at least ten years of related experience Equipment installation or similar experience PC knowledge and suite of Microsoft applications Desired Education/Experience
5+ years of installation experience in commercial equipment Mechanical or electrical experience is preferred, but not required Associate degree is preferred, but not required Experience installing and removing commercial cooking and/or refrigeration equipment is highly desirable Prior experience using Microsoft Dynamics 365 CRM Certificates and Licenses Position/Location dependent Industry certification is highly desirable Competencies
To perform the job successfully, an individual should demonstrate the following competencies. Technical and Analytical Skills Ability to read and interpret standard service manuals, installation manuals, and mechanical diagrams Understanding of basic math and calculations Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel Quality
Demonstrates accuracy and thoroughness Looks for ways to improve and promote quality Applies feedback to improve performance Monitors own work to ensure quality Quantity
Completes work in a timely manner Strives to increase productivity Works quickly Attendance and Punctuality
Is consistently at work and on time Ensures work responsibilities are covered when absent Arrives at meetings and appointments on time Dependability
Follows instructions, responds to management direction Takes responsibility for own actions Teamwork
Balances team and individual responsibilities Exhibits objectivity and openness to others\' views Gives and welcomes feedback Contributes to building a positive team spirit Puts success of team above own interests Able to build morale and group commitments to goals and objectives Supports everyone\'s efforts to succeed Recognizes accomplishments of other team members Keeps commitments Commits to extended hours of work when necessary to reach goals Completes tasks on time Safety
Ability to read and understand safety guidelines of the business Approach job responsibilities with emphasis on safety, efficiency, and quality Performs periodic visual safety inspections of vehicle and equipment, reports defects and takes items out of service until repairs are made Demonstrates comprehensive knowledge of company products and services Time Management and Communication
Prioritizes regular workload, special tasks and concurrent projects Must be able to multi-task; work on site visits, compose quotes and lead an installation crew Effective oral communication with individuals inside and outside the organization Crisis/conflict resolution skills Ability to self-motivate and take direction from management Thrives in a multi-tasking environment and can adjust priorities quickly Timely customer communication on installation updates Physical Demands & Work Environment
The physical demands and work environment characteristics describe typical requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Lift up to 75 lbs. with or without assistance Climb up to 10 ft with an A-frame ladder Occasional roof access may be necessary Extensive walking 3-5 miles/day Extensive driving 5-6 hours/day Kneel, squat, bend, push/pull Operate vehicles, equipment, and tools Office and customer facilities including commercial kitchens Exposure to noise, heat, cold, slippery, wet conditions Travel up to 50% of time Hours may include early mornings, evenings, weekends; extended hours as needed About Us
Hobart Service is an ITW company with 125+ years of service in Commercial Food Equipment. We are committed to Equal Opportunity Employment. We maintain a tobacco- and drug-free workplace and provide a competitive salary and benefits package including medical, dental, life insurance, disability benefits, holidays, vacation, 401(k) with matching, and educational reimbursement. If you are a qualified individual with a disability and need assistance applying online, contact Human Resources at service.hr@hobartservice.com. ITW is an equal opportunity employer and is committed to fair treatment for all employees. Compensation: The pay rate will depend on qualifications and experience. Range: $35.80 to $48.40 per hour.
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