FF Inc
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FF Inc provided pay range This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $45,000.00/yr - $65,000.00/yr
About The Role Located in Raleigh, NC
Are you passionate about building relationships, helping customers succeed, and driving growth? We’re looking for a Customer Success Associate who thrives at the intersection of client support and revenue expansion. In this role, you’ll be the go‑to partner for a portfolio of clients—helping them realize the full value of our product while identifying opportunities for upsells, renewals, and long‑term retention.
This isn’t just support—it’s about becoming a trusted advisor, guiding strategic conversations, and driving measurable outcomes for both the customer and the business.
What You’ll Do
Manage a portfolio of accounts, acting as the primary point of contact and trusted advisor
Proactively engage customers to ensure satisfaction, product adoption, and strong ROI
Spot growth opportunities (upsells, add‑ons, feature upgrades) and partner with Sales to close
Lead renewal discussions with a focus on retention and long‑term value
Monitor customer health, usage data, and satisfaction scores to anticipate and address risks early
Deliver onboarding, product training, and ongoing check‑ins to maximize client success
Partner with Product, Support, and Marketing teams to surface feedback and champion customer needs
Maintain clear, accurate records of client interactions and pipeline activity in CRM tools (Salesforce, HubSpot, Gainsight, etc.)
What We’re Looking For
Early career candidates (0–3 years) with experience in customer‑facing or relationship‑driven roles
Excellent communication and relationship‑building skills; comfortable engaging with decision‑makers
Consultative, value‑driven mindset with an ability to spot opportunities for growth
Goal‑oriented, motivated by KPIs tied to retention and revenue outcomes
Familiarity with CRM or customer success platforms (Salesforce, HubSpot, Gainsight, etc.)
Bonus: experience in SaaS, tech, or subscription‑based business models
What We Offer
Competitive base salary plus commission/performance bonuses
Clear growth path into Senior Customer Success or Account Executive roles
Comprehensive onboarding, training, and career development support
Collaborative, high‑energy team culture with plenty of recognition
Health benefits, paid time off, and flexible remote/hybrid work options
Skills hubspot, renewal, renewal management, communication skills, consultative approach, customer engagement, training, consultative mindset, renewal conversations, strategic conversations, goal‑oriented, saas experience, product adoption, upselling, crm tools, customer success platforms, cross‑functional collaboration, kpi management, upsell, customer success, salesforce, relationship management, product training, revenue, customer satisfaction, onboarding, sales collaboration, communication, client retention, saas, crm, customer health tracking, sales, customer
Seniority level Entry level
Employment type Full‑time
Job function Management and Manufacturing
Industries Business Consulting and Services
Referrals increase your chances of interviewing at FF Inc by 2x
Get notified about new Customer Success Associate jobs in Raleigh, NC.
#J-18808-Ljbffr
FF Inc provided pay range This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $45,000.00/yr - $65,000.00/yr
About The Role Located in Raleigh, NC
Are you passionate about building relationships, helping customers succeed, and driving growth? We’re looking for a Customer Success Associate who thrives at the intersection of client support and revenue expansion. In this role, you’ll be the go‑to partner for a portfolio of clients—helping them realize the full value of our product while identifying opportunities for upsells, renewals, and long‑term retention.
This isn’t just support—it’s about becoming a trusted advisor, guiding strategic conversations, and driving measurable outcomes for both the customer and the business.
What You’ll Do
Manage a portfolio of accounts, acting as the primary point of contact and trusted advisor
Proactively engage customers to ensure satisfaction, product adoption, and strong ROI
Spot growth opportunities (upsells, add‑ons, feature upgrades) and partner with Sales to close
Lead renewal discussions with a focus on retention and long‑term value
Monitor customer health, usage data, and satisfaction scores to anticipate and address risks early
Deliver onboarding, product training, and ongoing check‑ins to maximize client success
Partner with Product, Support, and Marketing teams to surface feedback and champion customer needs
Maintain clear, accurate records of client interactions and pipeline activity in CRM tools (Salesforce, HubSpot, Gainsight, etc.)
What We’re Looking For
Early career candidates (0–3 years) with experience in customer‑facing or relationship‑driven roles
Excellent communication and relationship‑building skills; comfortable engaging with decision‑makers
Consultative, value‑driven mindset with an ability to spot opportunities for growth
Goal‑oriented, motivated by KPIs tied to retention and revenue outcomes
Familiarity with CRM or customer success platforms (Salesforce, HubSpot, Gainsight, etc.)
Bonus: experience in SaaS, tech, or subscription‑based business models
What We Offer
Competitive base salary plus commission/performance bonuses
Clear growth path into Senior Customer Success or Account Executive roles
Comprehensive onboarding, training, and career development support
Collaborative, high‑energy team culture with plenty of recognition
Health benefits, paid time off, and flexible remote/hybrid work options
Skills hubspot, renewal, renewal management, communication skills, consultative approach, customer engagement, training, consultative mindset, renewal conversations, strategic conversations, goal‑oriented, saas experience, product adoption, upselling, crm tools, customer success platforms, cross‑functional collaboration, kpi management, upsell, customer success, salesforce, relationship management, product training, revenue, customer satisfaction, onboarding, sales collaboration, communication, client retention, saas, crm, customer health tracking, sales, customer
Seniority level Entry level
Employment type Full‑time
Job function Management and Manufacturing
Industries Business Consulting and Services
Referrals increase your chances of interviewing at FF Inc by 2x
Get notified about new Customer Success Associate jobs in Raleigh, NC.
#J-18808-Ljbffr